Customer Service - Supply Chain Operations

• Jan 2022 - Present

Customer Service Manager

• Aug 2021 - Feb 2022

Customer Experience Front End Desk

• May 2021 - Aug 2021

Merchandising & CAP2 Associate

• Aug 2020 - May 2021

• Effectively conducting fulfilment and stocking of merchandise with the ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment. • Contributing to inbound operations such as receive, check in / put away stock, replenish picking locations.

Customer Services Agent - Dedicated team member for Air Canada

• Jan 2018 - Jun 2020

Passenger and baggage acceptance at check-in, boarding & connections desk. • Elevated customer travel experiences by delivering professional service and offering solutions. • Handled disrupted flight by rerouting passengers to alternate airlines; reducing customer complaints • Took over as an acting team leader, and effectively handled flights with no discrepancies • Went out of the way to assist elderly passengers by networking with the airlines to ensure their wheelchairs were… Show more Passenger and baggage acceptance at check-in, boarding & connections desk. • Elevated customer travel experiences by delivering professional service and offering solutions. • Handled disrupted flight by rerouting passengers to alternate airlines; reducing customer complaints • Took over as an acting team leader, and effectively handled flights with no discrepancies • Went out of the way to assist elderly passengers by networking with the airlines to ensure their wheelchairs were accurately loaded into the aircraft and comfortable seats were provided. • Delivered recommendations to the business for improving service delivery standards and was hence assigned as the shift ‘service champion’. Show less Passenger and baggage acceptance at check-in, boarding & connections desk. • Elevated customer travel experiences by delivering professional service and offering solutions. • Handled disrupted flight by rerouting passengers to alternate airlines; reducing customer complaints • Took over as an acting team leader, and effectively handled flights with no discrepancies • Went out of the way to assist elderly passengers by networking with the airlines to ensure their wheelchairs were… Show more Passenger and baggage acceptance at check-in, boarding & connections desk. • Elevated customer travel experiences by delivering professional service and offering solutions. • Handled disrupted flight by rerouting passengers to alternate airlines; reducing customer complaints • Took over as an acting team leader, and effectively handled flights with no discrepancies • Went out of the way to assist elderly passengers by networking with the airlines to ensure their wheelchairs were accurately loaded into the aircraft and comfortable seats were provided. • Delivered recommendations to the business for improving service delivery standards and was hence assigned as the shift ‘service champion’. Show less

Tours Consultant | Transport Dispatch

• Nov 2015 - Apr 2016

Transport planning / deployment and provision of tour related recommendations to clients. • Took critical decisions during times of operational disruptions to reroute transportation & optimize customer pickups. Thus, minimizing operational impacts & customer complaints. • Provided recommendations and best value for money tours solutions to clients. • Applied troubleshooting techniques during disruptions to establish minimal operational impacts. • Effectively planned and deployed… Show more Transport planning / deployment and provision of tour related recommendations to clients. • Took critical decisions during times of operational disruptions to reroute transportation & optimize customer pickups. Thus, minimizing operational impacts & customer complaints. • Provided recommendations and best value for money tours solutions to clients. • Applied troubleshooting techniques during disruptions to establish minimal operational impacts. • Effectively planned and deployed transportation to ensure optimal utilization of resources. Show less Transport planning / deployment and provision of tour related recommendations to clients. • Took critical decisions during times of operational disruptions to reroute transportation & optimize customer pickups. Thus, minimizing operational impacts & customer complaints. • Provided recommendations and best value for money tours solutions to clients. • Applied troubleshooting techniques during disruptions to establish minimal operational impacts. • Effectively planned and deployed… Show more Transport planning / deployment and provision of tour related recommendations to clients. • Took critical decisions during times of operational disruptions to reroute transportation & optimize customer pickups. Thus, minimizing operational impacts & customer complaints. • Provided recommendations and best value for money tours solutions to clients. • Applied troubleshooting techniques during disruptions to establish minimal operational impacts. • Effectively planned and deployed transportation to ensure optimal utilization of resources. Show less

Human Resources and Administration Executive

• Oct 2008 - Apr 2014

Coordination of recruitment and subsequent administrative functions for employees and students • Led a team to develop a student filing system for more optimized workload distribution. The initiative resulted in reduced workload through effective data management for over 400 students. • Provided administrative support to over 200 employees and 400 students. • Strategically performed all pre-recruitment activities; followed by coordination of assessment functions and post… Show more Coordination of recruitment and subsequent administrative functions for employees and students • Led a team to develop a student filing system for more optimized workload distribution. The initiative resulted in reduced workload through effective data management for over 400 students. • Provided administrative support to over 200 employees and 400 students. • Strategically performed all pre-recruitment activities; followed by coordination of assessment functions and post administrations. Thus, reducing the workload of the recruitment manager. • Went out of the way during late hours to help a student stranded at the airport due to visa related concerns. By networking with the immigration personnel, was able get an urgent visa issued; thus assisting the student to enter the country. • Organized successful staff / student events that led to increased team synergy. Show less Coordination of recruitment and subsequent administrative functions for employees and students • Led a team to develop a student filing system for more optimized workload distribution. The initiative resulted in reduced workload through effective data management for over 400 students. • Provided administrative support to over 200 employees and 400 students. • Strategically performed all pre-recruitment activities; followed by coordination of assessment functions and post… Show more Coordination of recruitment and subsequent administrative functions for employees and students • Led a team to develop a student filing system for more optimized workload distribution. The initiative resulted in reduced workload through effective data management for over 400 students. • Provided administrative support to over 200 employees and 400 students. • Strategically performed all pre-recruitment activities; followed by coordination of assessment functions and post administrations. Thus, reducing the workload of the recruitment manager. • Went out of the way during late hours to help a student stranded at the airport due to visa related concerns. By networking with the immigration personnel, was able get an urgent visa issued; thus assisting the student to enter the country. • Organized successful staff / student events that led to increased team synergy. Show less

Customer Services Counsellor

• Apr 2007 - Sep 2008

Airline representation at the Dubai International Airport Station • Proficiently handled multiple flights through disruptions and taking critical operational decisions. • Effectively performed pre-flight briefings, back office administrative functions and post-flight documentations.

Cabin Crew

• Aug 2006 - Mar 2007

Adherence to passenger needs and safety on-board. • Provided quality service and upheld procedures on board to ensure passenger comfort and safety • Handled an inflight technical emergency by swiftly taking over emergency procedures. This minimized passenger panic on-board until the flight landed safely