Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Sales and Customer Experience Manager

  • Aug 2019 - Present

  • Manager in the sales and customer experience department• Presenting and reporting new strategies to the executive leadership team• Creating training and development plans for new and existing employees and cross training them in inter-departmental procedures• Growing the business outreach and revenue year on year• Working closely with the marketing director to execute product/brand launches

• Manager Trainee

  • Jun 2018 - Jul 2019

  • Part of the Macy’s accelerated management trainee program• Exposed to various departments within Macy’s to understand the business functions• Worked closely with the leadership team to understand sales and marketing strategies• Worked closely with vendors to execute new business strategies for them



Hilton Hotels & Resorts

• Dubai, United Arab Emirates

• Assitant Manager Corporate Sales & Marketing

  • Feb 2014 - Dec 2017

  • Part of the corporate sales department handling the corporate and diplomatic clients • Responsible for acquiring new clients while retaining and servicing existing clientele • Building brand loyalty and rapport with corporate client • Made sure to provide the very best customer service in line with Hilton’s brand message, ‘Expect Better, Expect Hilton’ • Part of the corporate sales department handling the corporate and diplomatic clients • Responsible for acquiring new clients while retaining and servicing existing clientele • Building brand loyalty and rapport with corporate client • Made sure to provide the very best customer service in line with Hilton’s brand message, ‘Expect Better, Expect Hilton’



Audi Middle East

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistany Manager Training & Development

  • Mar 2011 - Jan 2014

  • Conducting hands-on training for the sales and marketing team• Keeping the employees in line with the current market trends• Assist the director of training & development with updating new brand specific SOP’s• Liaise with all departments with scheduling on-going employee development programs

• Supervisor Training & Development

  • May 2010 - Feb 2011

  • Assisting the training & development manager in training new employees• Responsible for overseeing the training plans and schedules• Conducting ongoing brand-specific SOP training for colleagues• Onboarding new employees and scheduling training classes