Experience

NockNock

• United States
• Consumer Services
• 1 - 100 Employee

• Business Development Manager

  • Mar 2022 - Present

  -Developed pipelines for incoming and outgoing leads -Led live product demos, negotiated contracts, and over-delivered on revenue targets -Developed strategies to increase brand awareness and build a reputation in launch cities -Increased B2B client on-boarding 200% during the first 60 days of hire -Established trust and built credibility with community leaders and business partners -Created blog posts, email newsletters, media pitches and other brand narrative materials to support product launches and achieve business growth -Developed processes to scale the client success and business development teams -Collaborated with cross-functional partners across timezones in UX/UI, Legal, Trust, Marketing, Product to define KPIs and determine the roadmap for B2B and B2C growth -Researched and identified opportunities in key launch cities with strategic partners -Championed customer experience and bottled up insights to inform design and policy decisions -Led customer focus groups and assisted in user research and discovery initiative



Hart's Bar Group, Interurban

• Portland, Oregon, United States

• Operations Manager

  • Mar 2021 - Jun 2022

  -Achieved CoGs reduction from 26% to 17.5%, lowered variance from 7% to 3.5%, dropped labor from 29% to 22% in the first quarter of operations. -Directed accounting, data entry, and invoicing for $2.3 million yearly revenue. -Worked with corporate sales teams by serving as project manager and DRI for monthly and seasonal events. -Achieved CoGs reduction from 26% to 17.5%, lowered variance from 7% to 3.5%, dropped labor from 29% to 22% in the first quarter of operations. -Directed accounting, data entry, and invoicing for $2.3 million yearly revenue. -Worked with corporate sales teams by serving as project manager and DRI for monthly and seasonal events.



Pouring With Heart

• United States
• Hospitality
• 1 - 100 Employee

• Business Manager

  • Jun 2017 - Feb 2021

  -14% efficiency gains through adjustment of inventory and ordering. -Prepared and implemented monthly staff training. -Spearheaded scheduling, labor, individual development mentoring, and maintained company culture for 15+ employees. -Created company hiring and onboarding practices. -Planned social media accounts driving instagram from 0 followers to 10k with an average engagement of 4.6%. -Hosted monthly private and public educational seminars with 30+ attendees. -Built a community of regulars and increased revenue 115% over 4 years.



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Success Manager

  • Aug 2015 - Mar 2017

  -End-User experience IT troubleshooting, billing, account security/takeovers, and account management. -Community Forum Moderator -Researched bug reports, emerging incidents, suspected malware cases, and user hardware issues. -Technical writing for internal knowledge base as well as compiling customer-based report data and community feedback to deliver to the development and engineering teams. -Consistently interpreted policies and procedures in real-time during high-impact events. -Exceeded productivity goals by 10% while maintaining a CSAT rating of 4.5 out of 5 and FCR of 87% or above.