Experience

Sun Street Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Leader

  • Oct 2022 - Present



Bermondsey Square Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations and Events Manager

  • Dec 2021 - Nov 2022

  •Ensure that all sales enquiries are dealt with in a proactive manner, and converted to confirmed bookings, to the agreed company standards using the sales conversations. • Convert business and generate sales through show rounds • Grow and develop, existing customers through regular contact meet and greet, follow up calls. • Ensure that guest history in the hotel PMS system is up- to-date through regular reviewing. Therefore, enables to be used in sales activities throughout the year. • Ensure that a professional appearance and manner, is shown to all visitors, resulting in positive PR both internally and externally of the Revenue team • Communicate and share knowledge with other hotel departments, on a regular basis. • Ensure that all group bookings have terms and conditions and contracts. • Maintain a close relationship with the Accounts department to ensure that there is an accurate production of bills, to be sent to the client. • Develop and demonstrate the use of sales conversation to effectively sell bedrooms and conferences, maximising occupancy, average rates and yield. • Understand the hotel’s Business Plan, to play an active role in developing sales strategies and promotions and understand the hotels selling strategy and letting policy. Ensure they are communicated to the Reception team • Ensure that the M&E, wedding and Christmas Standards are in place. • Ensure that all brochures, packages and information is up to date and readily available • Ensure that all events and group bookings have company terms and conditions and contracts



Caprice Holdings Ltd.

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Event Coordinator

  • Sep 2021 - Dec 2021

  Understand requirements for each event - Book venues, general enquiries and maximise covers - Create & organise function sheets for each event Understand requirements for each event - Book venues, general enquiries and maximise covers - Create & organise function sheets for each event



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Event Coordinator

  • Nov 2018 - Sep 2021

  • Coordinating guest reservations, and scheduled event venues.• Relating with clients quickly troubleshooting issues and accomplishing their satisfaction.• Implementing feedback initiatives to generate insights for process enhancement and business strategy.• Planning, coordinating and executing special food & beverage events.• Working with Citrix application to collect reservations information promptly updating guests via email.• Planning events, including location selection and booking, scheduling, marketing initiatives.• Promoting venues starting from first approach with potential customers via appealing visual presentation following up with on - site inspection of outlets.• Gathering events requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings in welcoming environment enhancing guests’ loyalty.• Transposition of all the collected datas to internal Banquet Event Orders delivered to all the operational managers together with the reception desk ensuring a clear and visually impactful understanding to all whom concerns. • Issuing invoices and collecting payments for events from customers.• Working with Opera PMS, managing sales & catering events involving the Hotel participation; creating ad-hoc posting masters and updating the reception with all the needed details to ensure the best service upon guests’ arrival.• Ensuring good customer relationships by keeping contact via emails and calls, promoting special offers, menu updates and exclusive parties fostering client retention.• Keeping good track of working fluxes during different periods of the year, focusing on improving the promotional services during holidays and the most sensitive months, via monthly based reports built on quality guests feedback and operational datas.

• Hostess

  • May 2017 - Nov 2018

  • Active involvement with customers, which helped developing articulate communication and active listening skills.• Daily floor plan arrangement and coordination.• Training new employees on proper, guest expectations and restaurant protocols.• Scheduling reservations, notifying servers and managers of large groups in advance and preparing seating ahead of guests’ arrival.• Issuing table checks and collecting payments from customers.• Communicating with event coordinators ensuring appropriate and adequate accommodations for larger parties.• Establishing floor plans to streamline seating and wait staff traffic while maximizing floor space.• Working with Open Table application to collect reservations information and updating guests in real time.• Greeting guests and customers accompanying them at tables or in waiting areas.• Spotting VIP customers immediately and providing special treatment, including preferred tables.• Answering phone calls politely and promptly, accurately recording and confirming reservations.• Assisting customers asking about timetable, seating, current wait time and other miscellaneous information regarding the place and the service.