Experience

WiseDigi Oy

• Finland
• Information Technology & Services
• 1 - 100 Employee

• Senior Consultant

  • Apr 2023 - Present



Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Senior Development Manager

  • Oct 2021 - Apr 2023

  Analytics - Analytics Business Partners• Analytics business partner for channels• Fulfillment reporting• Contact reason reporting• Visualisation and design• QlikView and Qlik Sense Development• Salesforce reporting• Scrum master for analytics

• Development / Reporting Manager

  • Mar 2016 - Oct 2021

  Customer Insight and Analysis - Production Reporting• Lead Designer for reporting• Fulfilment reporting• Compensation and Reclamation reporting• Qlik, SAP BO, Cognos and Excel• QlikView and Qlik Sense Development• Credit notes review control• NPS validation

• Development Specialist

  • Aug 2014 - Mar 2016

  • Reporting and Operative analysis• SAP BO, Cognos and Excel reporting• Visualization of reporting mainly with QlikView• Credit notes review control• NPS and UCR validation.

• Development Specialist

  • Oct 2012 - Aug 2014

  • User Acceptance Testing for business• Main responsibilities included campaign and self service testing.• Test Manager for Broadband Self Service. • E2E –testing from test case planning to reporting the results.

• Delivery Coordinator

  • Feb 2012 - Oct 2012

  • Technology Change –project. Wireless solutions for customers in an area, where the fixed connection network will be disassembled. • Responsible for B2B –customers. E2E –contact person for named customers, from first contact to making sure the substitutive wireless solution works as it should.

• Technical Customer Service Adviser

  • Oct 2011 - Feb 2012

  • Broadband technical customer service.



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• HR Assitant/Consultant

  • May 2011 - Oct 2011

  • Daily up keep of candidate and employer databases. • Active search for new candidates. • Candidate contacting, Screening, interviewing and consulting, fact and reference checking, testing and updating information to candidate database. • Presentation of candidates to client companies and feedback discussions with both the client and the candidate. • In regular contact (daily/weekly) with employees, client companies, account managers and sales consultants. • Expanding cooperation with client companies and skill selling. Show less



DNA Oyj

• Finland
• Telecommunications
• 700 & Above Employee

• Sales Negotiator

  • Mar 2011 - Oct 2011

  • Sales negotiator of fixed and mobile DNA –products in a Call Center • Sales negotiator of fixed and mobile DNA –products in a Call Center



Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Service Coordinator

  • Sep 2010 - Mar 2011

  • In Kotinumero –product team. • Everything related to the delivery of Kotinumero. • In Kotinumero –product team. • Everything related to the delivery of Kotinumero.



Holiday Club Resorts

• Finland
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Sales Negotiator

  • Mar 2010 - Jul 2010

  • Face-to-Face selling of HCR Timeshares. • Face-to-Face selling of HCR Timeshares.



UPM - The Biofore Company

• Finland
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Customer Service Coordinator

  • May 2009 - Sep 2009

  In this position for the summers of 2007 and 2008 also. • Production planning • Order handling (SAP) • Contact person for foreign sales offices and domestic clients. • Customer dedicated stock monitoring • Logistic planning and monitoring. In this position for the summers of 2007 and 2008 also. • Production planning • Order handling (SAP) • Contact person for foreign sales offices and domestic clients. • Customer dedicated stock monitoring • Logistic planning and monitoring.