Experience

Wurth South Africa Co. (Pty.) Ltd.

• South Africa
• Wholesale
• 100 - 200 Employee

• Customer Service Consultant

  • Apr 2020 - Present

  • Ensure that the current customers are serviced according to predetermined schedules • Identify up-selling and cross-selling opportunities through ongoing engagements with customers by explaining product benefits to potential customers • Update Customer Information according to Company requirements • Sales Reports and Target Achievement • Reactivating old and dormant accounts • Territory Development through networking and cold calls • Payment collections and credit control • Have a genuine interest in communication technology • Enjoy being part of a team but still have the drive to work on your own initiative. • Explaining product features and benefit calculations • Ensure professional customer communication • Identify areas of improvement and assist in projects aimed at transforming customer experience • Ensure customer contact details are updated on the system • Follow up on leads and referrals as received from customer engagement Show less



The Skills Development Corporation-Private (Pty) LTD

• South Africa
• Education Management
• 1 - 100 Employee

• Key Account Sales Representative

  • Sep 2019 - Apr 2020

  • Setting up Skills Development Discussion meetings to enroll learnerships. • Negotiating learner payment terms and benefits • Addressing customer complaints and queries of assigned clients • Upselling or cross-selling products and services and approaching new customers • Collaborating with account managers and submitting reports to upper management • Be the main point of contact of assigned customers • Negotiate contracts and handle the paperwork (e.g. invoices, orders) • Follow up regularly after closing a sale to ensure client satisfaction • Respond promptly to customer queries and complaints to find solutions and defuse tension • Pass on issues to account managers when needed • Present new or additional products and services to existing customers • Approach prospective clients through cold-calling, email, etc. to meet sales targets • Send reports on sales activity, accounts status, and possible issues Show less



University of Johannesburg

• South Africa
• Higher Education
• 700 & Above Employee

• Tutor

  • Jan 2018 - Apr 2020