Program Agile Coach

• Apr 2022 - Present

Agile Coach

• Sep 2019 - Mar 2022

Responsible for unlocking the power of agile ways of working and reinforcing the agile mindset across a large number of squads within Victoria University, specific responsibilities include:- Definition and ongoing development of capability building frameworks for all staff- Squad and individual level coaching in embracing Agile frameworks including Scrum, Kanban, Lean, SAFe, and more importantly mindsets and attitudes towards work (MVP approaches to work, self-leading and self-organising teams, OKR's etc)- Facilitate and guide budding staff in their rituals taking place across in their squads, creating environments for continuous reflection and improvement - Support the emergent development of decentralised quality management vehicles (Chapters) across Information Technology Services, encouraging the continuous evolution of a number of practices including Product Ownership, Development, Testing and Scrum Master functions- Lead and manage the progressive improvement of meaningful data in determining the success of embodying the agile mindset and the value created for the University, exposing opportunities to further improve the employee experience Show less

eLearning Team Leader

• Dec 2016 - Sep 2019

Responsible for service delivery, and overall management of the technology enhanced learning environment at Victoria University, involving key activities such as:- Providing leadership to a dedicated specialist team to expand the capabilities of incorporating technology into learning and teaching activities across the University- Designing and implementing agile product development frameworks to support continuous improvement of the online learning environment, including coaching and retrospective activities - Revising and improving service support processes and protocols- Collecting and reporting on qualitative and quantitative data concerning the online learning environment- Providing guidance and leadership across the University on managing educational technology Show less

eLearning Communications and Training Coordinator

• May 2016 - Dec 2016

Responsible for planning, executing and evaluating the training and communications strategies concerning the online learning environment at Victoria University, ensuring that all stakeholders are in tune with the University’s strategic direction. Primary responsibilities include quantitative data reporting, project coordination (Agile and Prince2 methodology), the development and execution of capability building and communications strategies as well as leading small teams to success. Through this role, I have successfully managed the delivery of multiple projects concerning the online learning environment, creating value and opportunity for our 35,000 students both domestically and abroad.With a deepening passion for learning analytics and the evolving nature of the technology enhanced learning environment, I'm constantly searching for new technological opportunities both domestically and abroad. My mission through this role has been to coherently establish an environment designed to achieve continuous reflection and improvement. Show less

Senior Officer (Learning Environments)

• Dec 2014 - May 2016

My purpose is to support the improvement of the online learning environment at Victoria University by regularly undertaking liaison and technical training with teaching staff and other support areas across the University concerning eLearning tools and learning spaces. Furthermore I am responsible for planning, executing and evaluating the communications strategy designed to improve the usage of online learning tools and reduce the informational gaps within the University.Fundamental Activities: - Liaison with colleges and support teams - Planning, delivery and evaluation of key face-to-face and online training programs - New technology review, documentation and rollout across all stakeholders - Data analysis and report production for strategic assessment - Plan, execute and evaluate all communications concerning online learning tools - Creation, maintenance and review of key learning materials and resources - Management and coordination of training and resource support officers (3x) Show less

E-Learning Analyst

• Jul 2013 - Nov 2014

Responsible for:- Management and technical support of all eLearning applications and acting as the primary contact for all stakeholders of the university- Implementation and maintenance of incident management support systems and the continuous evaluation and development to match organisational requirements-Reviewing and optimising eLearning application support processes- Project management (Service delivery) of key initiatives required by business owners – requiring consultation, coordination and collaboration of multiple teams and stakeholders- Refining and re-creating documentation on processes and applications that can effectively be used internally and externally.- Providing on-site professional development to both staff and students in the use of the eLearning applications- Managing all technical application issues – Level 1, 2 and 3 Support- Establishing and maintaining strong relationships with peers, ensuring open and regular communication between all stakeholders- Producing reports containing both quantitative and qualitative data- Testing and providing feedback on systems and applications to supplement innovation and change Show less

E-Learning Support Officer

• Apr 2011 - Jun 2013

Responsible for:- Refining and re-creating documentation on processes and applications that can effectively be used internally and externally.- Providing on-site training to both staff and students in the use of the eLearning applications in various forms including one-to-one, small groups and large College based sessions- Handling all level 1 and 2 technical eLearning application issues - Establishing and maintaining strong relationships with peers, ensuring open and regular communication between all concerned stakeholders of eLearning applications- Facilitating the regular reporting of statistical data.- Testing and providing feedback on systems and applications to supplement innovation and change Show less

Founder and Director

• May 2014 - Jan 2016

Sales Associate

• Apr 2008 - Nov 2011

Sales Executive

• Apr 2008 - Nov 2011