Experience

DePaul University Career Center

• United States
• Higher Education
• 1 - 100 Employee

• IT Support Specialist / Data Analyst

  • May 2022 - Apr 2023

  Chicago, Illinois, United States - Accountable for continuous delivery of service demands, developed opportunities to streamline vendor-supplied software using IT and custom solutions, enabling stable operation of technology components. - Identified potential technical improvements, created training materials and procedures for the users, trained non-technical users, and made a 65% reduction in customer complaints. - Built a tableau dashboard to visualize the quarterly status of students using handshake, saving 10 hours… Show more - Accountable for continuous delivery of service demands, developed opportunities to streamline vendor-supplied software using IT and custom solutions, enabling stable operation of technology components. - Identified potential technical improvements, created training materials and procedures for the users, trained non-technical users, and made a 65% reduction in customer complaints. - Built a tableau dashboard to visualize the quarterly status of students using handshake, saving 10 hours per week of manual work. Show less



DePaul University

• United States
• Higher Education
• 700 & Above Employee

• Student Administrative Assistant, International Admissions

  • Jun 2021 - Feb 2022

  Chicago, Illinois, United States - Compiled, examined, and responded to all the requests from potential students. - Documented prospective student data from info cards obtained through various on and off-campus events. - Performed all Admissions data entry, daily and event-based recruitment mailings. - Created and edited all student records in the Admission database for both candidates and applicants, ensuring complete biographical and mailing data in each student record. - Operated campus telephone line to answer,… Show more - Compiled, examined, and responded to all the requests from potential students. - Documented prospective student data from info cards obtained through various on and off-campus events. - Performed all Admissions data entry, daily and event-based recruitment mailings. - Created and edited all student records in the Admission database for both candidates and applicants, ensuring complete biographical and mailing data in each student record. - Operated campus telephone line to answer, screen, or forward calls, this includes: providing information, taking messages, or scheduling appointments. - Maintained storage area and managed large mailings. Show less



Atos Syntel

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Data Analyst

  • Oct 2018 - Jul 2020

  Chennai, Tamil Nadu, India - Guided and worked on Major and Minor development enhancements. Managed the work of offshore team members as a team lead. - Conducted data analysis and mining on large datasets using SQL to identify trends, patterns, and anomalies. - Developed and implemented data cleansing using Python and validation procedures to ensure data accuracy and integrity. - Created interactive dashboards and visualizations in Tableau to present key findings to stakeholders. - Collaborated with… Show more - Guided and worked on Major and Minor development enhancements. Managed the work of offshore team members as a team lead. - Conducted data analysis and mining on large datasets using SQL to identify trends, patterns, and anomalies. - Developed and implemented data cleansing using Python and validation procedures to ensure data accuracy and integrity. - Created interactive dashboards and visualizations in Tableau to present key findings to stakeholders. - Collaborated with cross-functional teams to define business requirements and provide analytical solutions to improve operational efficiency. - Performed statistical analysis and hypothesis testing to support data-driven decision-making processes. - Automated data collection and reporting processes, reducing manual effort by 20% and improving efficiency.

• Data Analyst

  • Jan 2018 - Sep 2018

  Chennai, Tamil Nadu, India - Assisted senior data analysts in data cleaning, data mining, and statistical analysis tasks. - Developed SQL queries and scripts to extract and manipulate data from databases. - Conducted exploratory data analysis and presented findings to support strategic decision-making. - Worked with stakeholders to gather requirements and develop customized reports and visualizations. - Assisted in the development and implementation of predictive models using machine learning algorithms. -… Show more - Assisted senior data analysts in data cleaning, data mining, and statistical analysis tasks. - Developed SQL queries and scripts to extract and manipulate data from databases. - Conducted exploratory data analysis and presented findings to support strategic decision-making. - Worked with stakeholders to gather requirements and develop customized reports and visualizations. - Assisted in the development and implementation of predictive models using machine learning algorithms. - Collaborated with developers, testers, and stakeholders to solve business and technical problems and worked closely with the onshore and offshore teams in requirement understanding and implementation.

• Associate Consultant

  • Aug 2016 - Dec 2017

  Chennai, Tamil Nadu, India - Guided and worked on Major and Minor development enhancements, Managed the work to offshore team members as a team lead. - Analyzed a Dotnet project that did not support libraries and led the migration project to Python, which helped save the engineering efforts by 10%. - Performed quality assurance testing for an application and detected at least 10 high-priority bugs that led to 100% error-free code in production thus increasing client satisfaction.

• Trainee

  • Jun 2015 - Jul 2016

  Chennai, Tamil Nadu, India - Executed 2 major projects by gathering business requirements from clients and converting into functional requirements for the technical team. - Implemented crash reporter and used results to fix the three most significant causes of crashes, leading to a 45 percent reduction in customer support calls. - Developed automation for a manual support process through MS macros, saving 20 hours per week of manual work. - Collaborated with developers, testers, and stakeholders to solve… Show more - Executed 2 major projects by gathering business requirements from clients and converting into functional requirements for the technical team. - Implemented crash reporter and used results to fix the three most significant causes of crashes, leading to a 45 percent reduction in customer support calls. - Developed automation for a manual support process through MS macros, saving 20 hours per week of manual work. - Collaborated with developers, testers, and stakeholders to solve business and technical problems and worked closely with the onshore and offshore teams in requirement understanding and implementation.