Samuel Ciuk

Multiple Store Manager, Lead Computer and Phone Technician, Lead Remote Technician, Coordinator at GoEBITS
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Contact Information
us****@****om
(386) 825-5501
Location
Seattle, Washington, United States, US

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Bio

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Credentials

  • Apple Certified Technician for Pro Products
    Apple
    Mar, 2020
    - Nov, 2024

Experience

  • GoEBITS
    • United States
    • Computer Hardware
    • 1 - 100 Employee
    • Multiple Store Manager, Lead Computer and Phone Technician, Lead Remote Technician, Coordinator
      • Jun 2020 - Present

      • Collaborate closely with customers to evaluate needs in addition to effectively communicating user issues and concerns. • Work closely with team to ensure each member is trained on all repair guidelines and procedures. • Supervise and assign tasks to team members according to abilities and skillset. • Train new and advancing team members in component soldering and company best practices. • Diagnose, install, and configure computer system software, including operating systems, applications, security software/devices, and other networked devices. • Hardware incident resolution, identify and resolve hardware issues, including part or component replacements. • Trouble shoot and diagnose circuit boards for missing, damaged, corroded components. • Carry out performance tests, prepare test reports, remove viruses, and troubleshoot malware, adware, spyware, etc. • Managed repair tickets or work orders in IT support tracking systems to monitor tasks and issues. Show less

  • Asurion
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Repair Technician, Fleet Director, Helpdesk Support
      • May 2018 - Jun 2020

      • Work with customers to troubleshoot end user technical issues via phone, chat, email, or in person. • Disassemble and reassemble laptops, desktops, smartphones, tablets, using various types of hand tools. • Producing test procedures for different types of products to diagnose faulty hardware or software. • Excellent customer service, daily collaboration with customers regarding repair ticket. • Installed, repaired, and diagnosed motherboards, processors, RAM, and graphics cards. • Perform routine maintenance or standard repairs to networking components or equipment. • Regularly Install new hardware, software systems, and components, ensuring integration with existing network systems • Analyzed network and systems data for various measures including utilization metrics, security issues, software versions, and system health. Show less

  • Blue Flame Heating and Air Conditioning
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Install and Service Technician
      • Jan 2017 - Mar 2018

      • Wiring of both low and line voltage to cooling and heating equipment • Installation of copper refrigerant lines to air conditioning units, including brazing and soldering • Disassembled HVAC units, repaired malfunctions, and restored parts and components to working condition. • Processed work orders to repair HVAC systems and restore functionality to malfunctioning systems; performed preventative maintenance and routine servicing. • Prioritize and attend service calls based on urgency, coordinating with other technicians to ensure all customers receive the service they need. • Managed equipment records and maintained careful documentation of all test and repair actions. Show less

Education

  • Lynnwood High School
    High School Diploma
    2011 - 2016

Community

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