Experience

Virtuoso Travel

• United States
• Travel Arrangements
• 200 - 300 Employee

• Vice Chair - Virtuoso Global Cruise Committee

  • Aug 2018 - Present



Ocean & River Cruises Travel

• Canada
• Travel Arrangements

• Owner & General Manager

  • May 2007 - Present

  Calgary, Canada Area Owner and General Manager of Ocean & River Cruises, a leading premium and luxury travel specialist agency in Western Canada. Virtuoso Cruise Committee - Canadian Representative. Virtuoso Canadian Member Advisory Board Ocean & River Cruises is a member of the Virtuoso luxury travel network.



Corporate Express Airlines

• General Manager - Scheduled Airline Operations

  • Jun 2006 - Apr 2007

  Calgary, Canada Area Managed the scheduled airline operations of a small regional airline, with responsibility for all customer facing operations, including reservation contact centre team, inflight service team and customer service agents. Revenue management responsibility for scheduled operations, fleet & network planning management and budgetary responsibility for all non-flight operations departments.



VIP International

• Travel Arrangements
• 1 - 100 Employee

• Revenue & Reservations Management Analyst

  • Jan 2002 - Jun 2005

  Calgary, Canada Area Revenue Management - Reporting for a range of hotel clients including Destinations Hotels & Resorts Group, and Design Hotels Group, representing landmark properties such as the Argent Hotel San Francisco, and the Nine Zero Hotel, Boston. Customer Contact Centre Team Supervision - coaching and scheduling of the central hotel reservations team for a 24/7 customer contact centre.



British Midland International

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Project Manager

  • Nov 1999 - Jan 2002

  London Heathrow Airport Project Manager for British Midland Airways, Inflight Service department. Responsibility for service development, training standards, supplier relations, and Government and regulatory relations and compliance. Part of the product design and launch team for British Midland's award winning longhaul Business Class service.