Samuel Achonna

Customer Success Associate at Money Wise
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Contact Information
us****@****om
(386) 825-5501
Location
Abuja, Federal Capital Territory, Nigeria, NG

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Credentials

  • Customer Relationship Management
    Side Hustle
    Dec, 2022
    - Oct, 2024
  • Certified customer success manager
    SuccessHACKER
    Aug, 2022
    - Oct, 2024
  • Introduction to Data Analytics
    Simplilearn
    Mar, 2022
    - Oct, 2024
  • SEO Foundations
    LinkedIn
    Feb, 2022
    - Oct, 2024
  • The Fundamentals of Digital Marketing
    Google
    Feb, 2022
    - Oct, 2024

Experience

  • Money Wise
    • Nigeria
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Associate
      • Feb 2023 - Present

      -Continuously engage with clients to guarantee complete satisfaction and foster long-term relationships. -Conduct periodic calls to clients to monitor satisfaction and needs, including maintaining a written summary of the call for reference. - Conduct regular business reviews and check-ins with clients to assess their needs, address concerns, and identify opportunities for upselling and cross-selling. - Contributed to the creation and maintenance of knowledge base articles and content for client community - Community management - Admin support. Show less

  • Dantown
    • Financial Services
    • 1 - 100 Employee
    • Customer success intern
      • Jul 2022 - Jan 2023

      - Increased customer satisfaction by over 5% in the first month. - Understood and utilized all related computer programs, software, and business process for the SaaS company. - Tracked trends in customer feedback while collaborating with appropriate partners to resolve challenges. - Managed customer education and training through onboarding to include training webinars, review calls, emails, and phone contact. - Answered inbound calls and emails, providing frontline customer support or assistance with product and service transactions. - Explained benefits, features, and recommendations to maximize client retention. Show less

  • Experiential Edge
    • Nigeria
    • Marketing Services
    • 1 - 100 Employee
    • Sales Associate
      • Feb 2020 - May 2022

      Sales Marketing Lead generation Sales Marketing Lead generation

  • Federal Inland Revenue Service (FIRS)
    • Nigeria
    • Government Administration
    • 700 & Above Employee
    • Tax Intern (NYSC)
      • Sep 2018 - Jul 2019

      •Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances •Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion •Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures •Delivered comprehensive tax documentation required for accurate individual and corporate returns •Offered clients recommendations to reduce tax liabilities Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation Show less

Education

  • Central University
    Bachelor of Science Business Administration - BSC, Human resource management
    2013 - 2017
  • etv ghana Academy
    Professional Certificate in Media Practice, Online media, tv/radio production, events management and PR
    2017 - 2017

Community

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