Experience

Global IT Center, HeidelbergCement Group
• Czechia
• IT Services and IT Consulting
• 100 - 200 Employee
• Junior IT Administrator

  • Jan 2022 - Present


CENDIS, s.p.

• Czechia
• Information Technology & Services
• 1 - 100 Employee

• Technical support and customer service representative

  • Dec 2019 - Dec 2021

  • establishment of the technical support and customer service segment – I continued working here • technical problems analysis and their solving • desktop and mobile applications testing • consultations with IT specialists • creating workflows and knowledge base • training new colleagues • creating shift schedules • hotline support and e-mail correspondence with customers • work with Request tracker, GitLab • performing installations at customer’s workplace • establishment of the technical support and customer service segment – I continued working here • technical problems analysis and their solving • desktop and mobile applications testing • consultations with IT specialists • creating workflows and knowledge base • training new colleagues • creating shift schedules • hotline support and e-mail correspondence with customers • work with Request tracker, GitLab • performing installations at customer’s workplace