Experience

The Pakubuwono Spring

• Indonesia
• Hospitality
• 1 - 100 Employee

• Assistant Resident Service and Facility Manager

  • Jul 2018 - Present



Center Hotels

• Iceland
• Hotels and Motels
• 1 - 100 Employee

• Supervisor

  • Jul 2017 - Jan 2018

  Centerhotels Thingholt & Plaza Duties:- Taking care the reservation list for check in and check out- Assisting the guest needs for booking any restauarnt, tour and activity during their stay at Centerhotels- Answering and responding the guest email and call for fulfill what they need and want- Arrange the room assignment for tomorrow reservation- Prepare the breakfast and housekeeping list for tomorrow morning- Send the personal email report to all hotel manager in order to report the hotel performance during the day- Cooperate together with all department in order to keep everything on track- Helping the hotel manager and front desk manager for making monthly working schedule for front office team members- Run the night audit after all the guest already in house- Check all the payment through EDC machine in order to make sure we do not lose or charge any extra payment to our guest



GlenArbor Golf Club

• United States
• Hospitality
• 1 - 100 Employee

• Supervisor

  • Jun 2015 - Jun 2016

  1. Banquets & EventsDuties :- Make a floor plan for setting up the banquet & event for the golf club members and outside party- Cooperate with outside vendor companies for providing extra services and goods for the event itself- Work together with restaurant and kitchen team for organizing the food & beverage services based on how big or small of the event- Designing and printing greeting card for the complete meal which is going to be serve on that day- Setting up the in side and out side event at the club 2. Concierge Duties :- Answering and responding the GA member mails and phone call- Assisting the member inquiries for booking a tee time course, dining reservation and many more- Updating the up coming events at the club through out members mails- Coordinate with all department at the club in order to keep everything on track3. Kitchen Team Duties :- Setting up the kitchen area before the kitchen service time is open to serve- Work together with the head chef, sous chef and the rest of kitchen members during service time- Prepare staff meal everyday for lunch and dinner- Clean up the kitchen area after service time is closed- Counting and organized the kitchen inventory for dry storage and freezer storage4. Golf Outside Services Duties :- Checking all the golf members equipment in the golf member area before and after the service time- Coordinate with the caddie for delivering the golf member stuff to the caddie during tee course time- Keep in touch with the concierge in case the member wants to eat at club restaurant property or even buy some stuff at pro shop5. Food & Beverage Club Outlets Duties :- Work together with the kitchen team for delivering the excellent meal towards the member during their meal time at the club- Be very attentive and carefully for providing special request and handling any kind of food allergy to our members- Mise en Places



Fassbind Hotels

• Assistant Manager

  • Jul 2014 - Jan 2015

  I have working as front office assistant manager in several Fassbind hotel (Cornavin, Cristal-Design and Les Nations). My following duties are :1. Taking care all upcoming reservation into Fidelio system2. Create weekly schedule for front office team3. Checking all working hours for front office team once a month before send it to financial department4. Working and cooperate together between Director manager, supervisor and employees5. Diverse accounting work and maintenance6. Prepare a meeting schedule once a month for evaluating the front office team working performance7. Providing a up to date sop book to the current and new employee as proper guideline for them to deliver a good performance of work



Sandals Resorts International

• Jamaica
• Hospitality
• 700 & Above Employee

• Supervisor

  • Aug 2013 - Jan 2014

  Supervisor of Food & Beverage outlets and front office :Duites :- Assisting restaurant and front office manager for creating working schedule weekly for both team- Supervising and controlling the service performance daily based on the sop of the company itself- Helping the team member to find and solve the guest problem on the spot during service performance- Making the agenda for both department for upcoming meeting board and evaluation in order to keep on track for what was happening in the working property once a month- Cooperate with butler, reception and concierge team in order to fulfill the personal services for the VIP guest or returning guest on the property