Parts Manager

• Jan 2021 - Present

Sales Consultant

• Oct 2018 - May 2022

National ICT Helpdesk Analyst

• Jan 2014 - Oct 2018

Ontex Australia is one of the largest nappy producers in Australia for private label nappies,As head of ICT nationally in Australia i have been given the opportunity to learn all things from start to finish in running a complete helpdesk for two offices and approximately 200-250 users. projects i have run, taken lead on are: -MS Lync 2013 -Sharepoint 2010 rollout nationally with workflowing and training -WLAN rollout with barcode RFTERM scanning configuration and deployment -How To documentation to educate users -Upgrading internet & wifi security -deployment of firewall -deployment of WAN accelerator apart of my current roles are -Server 2008 R2 diagnose,deployment,repairs, & upgrades -Networking, cabling, & switch and router configuration. -Security camera deployment and monitoring -Backup server monitoring, deployment -Create technical documentation including scope of works -Manage, & diagnose iphone/IOS related issues -Diagnosing PC/laptop issues, deployment & upgrades -Reimaging devices -Purchasing all equipment in regards to anything IT Show less

Customer Service Engineer

• Jun 2012 - Dec 2013

nsw & act auditor

• Aug 2012 - Sep 2012

NSW and act DEC audits

NSW Service Engineer

• Jan 2011 - Jun 2012

• Customer Support. • Liaison with HP stuff locally and nationally • Traveling to customer sites to rectify HP related issues. • Customer arrangements. • Maintaining professional customer relationships • Assistance in sales of HP Equipment • Fixing HP laptops, Desktops, & Printers over a wide range of models. • Expert trouble shooting on Microsoft Systems • Audits on customer equipment • Government roll outs of HP high end equipment • Decommissioning equipment • Installation projects in conjunction with IDS team • Various office duties and activities in relation to OH&S Show less

helpdesk support officer

• May 2008 - Jan 2010

Provide Helpdesk support to all nortel network users on all Hewlett Packard devices. -server backups -desktop reimaging -maintainance on servers -hardware diagnoses and replacement on HP products Provide Helpdesk support to all nortel network users on all Hewlett Packard devices. -server backups -desktop reimaging -maintainance on servers -hardware diagnoses and replacement on HP products

business machines consultant

• Nov 2005 - Apr 2009

Advise customers on products relating to their needs. Cash handling. Merchandising. Load software. Diagnosing workstation and devices. Advise customers on products relating to their needs. Cash handling. Merchandising. Load software. Diagnosing workstation and devices.