Experience

Tango Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• President, Co-Founder

  • Jan 2020 - Present

  Tango Technology is the leading end-to-end provider of enterprise-level software development and conversational artificial intelligence (A.I.) solutions for the public sector. Through partnerships with government agencies, Tango delivers automated, rich, asynchronous messaging experience communication technology that increases staff efficiency by connecting citizens directly with the agency’s online services, answering questions based on the agency’s knowledge base all within a secure, familiar chat interface - greatly reducing phone calls, costs and improving customer service to citizens through automation. Show less



Tango Legal

• United States
• IT Services and IT Consulting

• Co-Founder

  • Jan 2020 - Present

  Conversational AI for the Legal World. Tango Legal's AI powered communication services help organizations engage users seeking their services, understand conversations, and reduce costs. Conversational AI for the Legal World. Tango Legal's AI powered communication services help organizations engage users seeking their services, understand conversations, and reduce costs.



Acquia

• United States
• Software Development
• 700 & Above Employee

• Technical Account Manager

  • Sep 2018 - Apr 2020

  As a Named Technical Account Manager, I’m a business-focused Drupal expert that proactively engages with customers to ensure digital project success. I provide Elite Acquia Customers (Fortune 100, Governments, and Higher Ed) with full project lifecycle guidance, training, and support for their applications.

• Customer Onboarding Engineer

  • Jan 2018 - Sep 2018

  As a Onboarding Engineer, my role is to help customers launch their Drupal sites on the Acquia cloud platform. Duties include: • Leading Technical Discovery calls with customers and development vendors• Conducting application audits to identify risks prior to launch i.e. caching performance, security risks from outdated core and contrib modules, site architecture, Drupal configs etc.• Migrations• SSL certificate installation• Apache Solr configurations • Load testing and analysis - provisioning servers, conducting test plans, reviewing logs, and monitoring traffic to gauge application performance• Technical support (Zendesk) for customers during their onboarding phase - debugging frontend and backend issues. These often range from deciphering log errors, fixing downed sites, consulting about Drupal best practices. • Administering updates to Drupal core and contributed modules for customers Show less



North Carolina Administrative Office of the Courts

• United States
• Government Administration
• 700 & Above Employee

• Digital Project Manager / Web Developer

  • Mar 2014 - Jan 2018

  Digital Project Management• Enterprise-level web project management for North Carolina Judicial Branch• Development of RFIs & RFPs for various web projects • Development of project plans• Facilitate / document team operational requirements, oversight of testing, training, and deployment of web projects• Middle man between Executive / Communications managers and Technology Services Division• Presented to elected officials, judges, magistrates, clerks of court, etc. Web Administration • Managed Court system’s digital assets & online presence including cloud hosting, social media, and Google analytics• Responsible for frontend & backend development: HTML, CSS, Javascript, JQuery, PHP, XML• Frameworks: Angular, Bootstrap• CMS: Drupal 7, Drupal 8, Wordpress• Apache Solr search• Responsible for core and contrib module updates and security patches• Responsible for full stack support including – site backups, Disaster Recovery, performance tuning, security best practices• Lead web technical support – responding to user tickets, decoding problems, fixing bugs in DrupalOther Duties• Content manager / publisher / gatekeeper • Content development & strategy - converting legalease into easy-to-understand web content Show less

• Web Content Specialist

  • Jan 2013 - Mar 2014

  Responsible for content migration and digital curation of the statewide intranet for the N.C. Judicial branch.Content Strategy and Development • Content modeling, development, and curation• Edit or rewrite content to align with intranet style guide• Convert legal, policy, technical, and procedural information into easy-to-understand content • Migrate web content from static site to Drupal CMS • Partner with subject matter experts to identify and refresh priority content• Meet weekly migration quotas; track progress and issues• Basic Project Management Show less