Senior Project Manager

• Jan 2022 - Present

Operations Manager

• Nov 2020 - Oct 2021

Strategic Enterprise Transformation Consulant

• 2016 - Jun 2020

Applied design thinking concepts and agile ways of working to drive cross-functional enterprise transformations across IBM to enable strategic direction to be realized.• Achieved savings of $50M through program management of 13 workstreams tracking. Developed customer support governance model facilitating flow of expertise to at-risk areas.• Saved $12M, deploying single, market-based offering taxonomy across 19 functional areas to facilitate transparency and operations of IBM offerings, and driving internal process changes and ability to sunset legacy systems.• Reduced 107 sales systems to core of 7, based on client-centered system and process improvements emerging from multiple cross-functional Design Thinking and Agile workshops, through sunsetting multiple legacy systems, saving $100K.• Set up new yearly account planning focused on design thinking and client empathy and bringing sales teams together to focus on needs of clients, increasing revenue 10%.• Drove process simplification across operations by defining process and implementing new set of tools, automating over 200 hours of manual work during 2-year period.

Manager, Global SW Product Introduction

• Feb 2011 - Sep 2016

Led global cross-functional teams of 15-28 people for end to end software product introduction. Worked with product owners to ensure data enablement happened across systems prior to announcements. Oversaw 900 software releases per year driving $23B in revenue. Managed teams through servant leadership and transparent communications.• Delivered multiple system implementations to establish process efficiencies, generating 20% savings on manual input.• Transformed management structure to align product introduction teams cross-functionally, creating more agile environment.• Managed team-based decision-making across 8 worldwide managers, creating collaborative environment, enabling upskilling of employees.• Coached team members to challenge themselves to try new ways of working and doing things, significantly driving productivity, efficiency, and movement of employees into new roles.

Global Software Production Control Business Area Expert And Supply Chain Strategy

• Jun 2000 - Jan 2011

Led strategic direction, system implementation, and business controls for software manufacturing. Engaged with cross-functional teams to implement new processes ensuring on-time delivery targets were exceeded.• Drove business optimization and cost cutting efforts by defining and leading manufacturing sourcing moves for both entitled and distributed software, reducing number of sites by 4 while maintaining all shipping targets.• Defined and implemented new world-wide processes for forecasting volumes, leveling production volumes and ensuring all legal requirements were met, delivering quarter end process efficiencies and ability to accurately schedule manufacturing volumes.• Translated stakeholder requirements into over 10 different tangible deliverables, including functional specifications, user cases, user stories, workflow, process diagrams, and data flow / data model diagrams for all cross-functional systems being implemented, creating operational and process efficiencies. • Reduced end to end delivery cycle from 14 days to under 7 by improving process measurements to accurately reflect and revamp software manufacturing process, highlighting new data points for root cause determination and lean six sigma work. • Created set of reports to enhance vendor management, cutting cycle time from 7 to 2 days.