Experience

PC Financial (SG)

• Singapore
• Financial Services
• 1 - 100 Employee

• Fraud Analyst

  • Feb 2022 - Present

  - Work with various customers to solve issues with PC financial credit cards - analyze fraud transactions and solved customer problems - Work with various customers to solve issues with PC financial credit cards - analyze fraud transactions and solved customer problems



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2021 - Jan 2022

  -Effortlessly engage with callers, actively listen, analyze, and isolate tech issues -Comfortably navigate multiple applications to research solutions -Multitask in systems while patiently providing step-by-step instructions -Calmly provide conflict resolution and navigate frustrated customer situations -Work independently with discipline and motivation to succeed in a virtual environment -Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers. -Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment



foodora

• Germany
• Food and Beverage Services
• 700 & Above Employee

• Marketing Representative

  • Mar 2019 - Aug 2019



Brand Ambassador

• Beverage Manufacturing
• 1 - 100 Employee

• Wine Representative

  • Dec 2018 - Mar 2019

  I sell wine for different events and have my smart serve license certification for this role!! I learned how to interact with customers--convincing them that wine is the way to go. By doing this, I gathered knowledge on up-selling the two main products that were on sale during St. Patrick's Day--Chardonnay and Cabernet. I sell wine for different events and have my smart serve license certification for this role!! I learned how to interact with customers--convincing them that wine is the way to go. By doing this, I gathered knowledge on up-selling the two main products that were on sale during St. Patrick's Day--Chardonnay and Cabernet.



Sky Zone Indoor Trampoline Park - Ottawa

• Ottawa, Canada Area

• Court Administrator

  • Aug 2017 - Sep 2018

  Worked as a court monitor for a year learning how to interact with kids and keeping them safe. This job provided me with the ability to interact with parents and children--making their days more enjoyable as a result. Worked as a court monitor for a year learning how to interact with kids and keeping them safe. This job provided me with the ability to interact with parents and children--making their days more enjoyable as a result.



Kognitive Sales Solutions

• Canada
• Advertising Services
• 200 - 300 Employee

• Gas Sales Representative

  • Mar 2017 - Aug 2017

  - Went to various Canadian Tire gas locations in Ottawa - Provided Canadian Tire gas cards to consumers by highlighting the benefits the card has to offer - Maintained medium to high sales targets by the end of each work period. - Went to various Canadian Tire gas locations in Ottawa - Provided Canadian Tire gas cards to consumers by highlighting the benefits the card has to offer - Maintained medium to high sales targets by the end of each work period.