Samuel Steel
Sales Manager at Resly PMS- Claim this Profile
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Bio
Matt Jordan
I have had the pleasure of working with Sam for the past two years at Agoda.com, collaborating on a variety of projects and witnessing his account management skills in action. Sam's ability to balance his extensive portfolio, keep difficult customers happy and still hit his KPIs is a true reflection of a well-organized and adaptive person. No matter how tense a meeting, Sam always make sure everyone leaves with a smile. He is certainly one of the best account managers I have come across and would highly recommend him.
Monika Hojstricova
Sam has an extensive hospitality and revenue management knowledge gathered through years of experience as a Market Manager for various markets in Australia and New Zealand. He has built a strong relationships with his hotel partners by providing high level support, delivering tasks before deadlines and adding value to the clients meetings. His innovative skills in sales and great ideas in strategy planning have been shared numerous times within the team and replicated by the colleagues. I truly believe Sam has a unique set of transferable skills and I cannot recommend him highly enough for a job in any industry.
Matt Jordan
I have had the pleasure of working with Sam for the past two years at Agoda.com, collaborating on a variety of projects and witnessing his account management skills in action. Sam's ability to balance his extensive portfolio, keep difficult customers happy and still hit his KPIs is a true reflection of a well-organized and adaptive person. No matter how tense a meeting, Sam always make sure everyone leaves with a smile. He is certainly one of the best account managers I have come across and would highly recommend him.
Monika Hojstricova
Sam has an extensive hospitality and revenue management knowledge gathered through years of experience as a Market Manager for various markets in Australia and New Zealand. He has built a strong relationships with his hotel partners by providing high level support, delivering tasks before deadlines and adding value to the clients meetings. His innovative skills in sales and great ideas in strategy planning have been shared numerous times within the team and replicated by the colleagues. I truly believe Sam has a unique set of transferable skills and I cannot recommend him highly enough for a job in any industry.
Matt Jordan
I have had the pleasure of working with Sam for the past two years at Agoda.com, collaborating on a variety of projects and witnessing his account management skills in action. Sam's ability to balance his extensive portfolio, keep difficult customers happy and still hit his KPIs is a true reflection of a well-organized and adaptive person. No matter how tense a meeting, Sam always make sure everyone leaves with a smile. He is certainly one of the best account managers I have come across and would highly recommend him.
Monika Hojstricova
Sam has an extensive hospitality and revenue management knowledge gathered through years of experience as a Market Manager for various markets in Australia and New Zealand. He has built a strong relationships with his hotel partners by providing high level support, delivering tasks before deadlines and adding value to the clients meetings. His innovative skills in sales and great ideas in strategy planning have been shared numerous times within the team and replicated by the colleagues. I truly believe Sam has a unique set of transferable skills and I cannot recommend him highly enough for a job in any industry.
Matt Jordan
I have had the pleasure of working with Sam for the past two years at Agoda.com, collaborating on a variety of projects and witnessing his account management skills in action. Sam's ability to balance his extensive portfolio, keep difficult customers happy and still hit his KPIs is a true reflection of a well-organized and adaptive person. No matter how tense a meeting, Sam always make sure everyone leaves with a smile. He is certainly one of the best account managers I have come across and would highly recommend him.
Monika Hojstricova
Sam has an extensive hospitality and revenue management knowledge gathered through years of experience as a Market Manager for various markets in Australia and New Zealand. He has built a strong relationships with his hotel partners by providing high level support, delivering tasks before deadlines and adding value to the clients meetings. His innovative skills in sales and great ideas in strategy planning have been shared numerous times within the team and replicated by the colleagues. I truly believe Sam has a unique set of transferable skills and I cannot recommend him highly enough for a job in any industry.
Experience
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Resly
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Australia
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Hospitality
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1 - 100 Employee
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Sales Manager
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Mar 2020 - Present
Helping Queensland hoteliers access the latest trust accounting property management software. Resly PMS is 100% cloud-based and is packed with features to streamline hoteliers daily tasks, including 1-click end of month reconciliation. Helping Queensland hoteliers access the latest trust accounting property management software. Resly PMS is 100% cloud-based and is packed with features to streamline hoteliers daily tasks, including 1-click end of month reconciliation.
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Agoda
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Singapore
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Software Development
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700 & Above Employee
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Market Manager Gold Coast
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May 2018 - Mar 2020
Business development manager for Australia’s third biggest market, The Gold Coast. Responsible for being the first point of contact for accounts within my territory and providing them with world class customer service for all things Agoda.-Build and maintain relationships with key account partners within my territory. -Gain buy-in from relevant stakeholders on promotional campaigns and programs. -Identify and gain supply and product offerings to match market demands with a high focus on converting passive customers into active ones. -Train and inform partners of both new and existing technologies, tools, and models.-Analyze large data sets to uncover new opportunities to propose to relevant stakeholders. -Prepare sales decks and presentation materials to aid in increase partners production.-Report on weekly/monthly KPI’s and key metrics internally to showcase successes and health of territory. -Maintain call cycles and regular travel market visits.
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Market Manager Cairns
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Jul 2017 - May 2018
During my 11 months managing Cairns, I took this market from being an under-performing region for Australia to having a monthly growth rate in excess of 80%; as a result of increasing engagement and partner production. Now TNQ is one of the fastest growing markets in AU. Developed and implemented an internal Revenue Management training course to up-skill Market Managers.
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Market Manager Queenstown
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Oct 2016 - Jul 2017
Managing New Zealand's tourism hotspot, Queenstown, was one of my career highlights. Not only was I travelling to market frequently, but I was responsible for managing some key properties and providing them with all the tools for success.
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Market Manager Christchurch
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May 2015 - Oct 2016
My first step into market management was looking after the Christchurch region. Increasing Agoda's presence in market and building strong lasting relationships was key to my success.
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Market Coordinator
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Mar 2014 - May 2015
Agoda is one of the fastest growing online travel agencies and provides accommodation partners with a worldwide marketing platform.In support of four Market Managers, for the New Zealand Partner Services team. Responsible for providing customer service to a portfolio of hotel partners - servicing both proactive and reactive, operational tasks ensuring growth expectations meet our market and company’s business goals.
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Travel Managers Group Ltd
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New Zealand
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Travel Arrangements
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1 - 100 Employee
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Branch Manager
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Jan 2013 - Mar 2014
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Air New Zealand
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New Zealand
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Airlines and Aviation
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700 & Above Employee
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Operations Controller
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Jan 2012 - Jan 2014
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Customer Service Supervisor
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Jan 2009 - Dec 2011
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Check in Agent
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Dec 2006 - Dec 2008
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Education
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2014 - 2014
Open Polytechnic of New Zealand
Business communications L6 -
2014 - 2014
Open Polytechnic of New Zealand
Public Relations for Business L6 -
2004 - 2006
Auckland University of Technology
Certificate in Design and Printing -
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Manurewa High School
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