Samuel P. Ducleron

Customer Service Supervisor at West Tech Shipping
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
KN
Languages
  • English Professional working proficiency
  • french Native or bilingual proficiency
  • Spanish Elementary proficiency
  • Haitian Creole Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Project Management Simplified
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Supervisory Management
    UWI Open Campus - Caribbean
    Feb, 2021
    - Nov, 2024
  • International Tourism with English Language Studies
    Alison
    Apr, 2020
    - Nov, 2024
  • Diploma in Psychology
    Alison
    Mar, 2016
    - Nov, 2024
  • Introduction to Spanish
    Alison - Free Online Learning
    Mar, 2016
    - Nov, 2024

Experience

  • West Tech Shipping
    • Saint Lucia
    • Freight and Package Transportation
    • 1 - 100 Employee
    • Customer Service Supervisor
      • Apr 2022 - Present

    • Customer Service Representative
      • Nov 2019 - Apr 2022

  • Bell
    • Saint Kitts and Nevis
    • CSR Small business
      • Jun 2014 - Oct 2019

      Small Business Inside Billing & Sales Representative Small Business Inside Billing & Sales Representative

  • Digicel Group
    • Jamaica
    • Telecommunications
    • 700 & Above Employee
    • Customer care /Back office representative
      • Jul 2010 - Jul 2014

      Digicel Port-Au-Prince /HaitiPromptly responded to general inquiries from members, staff, and clients via mail, e-mail Phone .Dealing with, Postpaid,Corporate, and VIP customers (E-mail Etiquettes ) Customer care corporate tech support.Team Leader Assistant : Second in command of a team and ensure that all rules and regulations are being followed.Monitoring team to uphold company policies mission statements and strategic plans .

    • Bilingual customer care agent
      • Nov 2006 - Jul 2010

      Served as the company's bilingual French/English customer service representative. Guaranteed positive customer experiences and resolved all customer complaints.Handle over 200 inbound calls a day process maintain all related communication sales,product & services distribution and through Data base.Inform customers about availability orders ,solve and provide solution to they issue.

  • Fondation Aristide pour la démocratie
    • Supervisor
      • Aug 2000 - Sep 2002

      Grant Program School Supply Grant Program School Supply

Education

  • Penn Foster
    Diploma, Hotel/Restaurant Management
    2013 - 2014
  • College Frantz Pailliere

Community

You need to have a working account to view this content. Click here to join now