Samuel Otin
IT Support Technician at Peerless Limited- Claim this Profile
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Bio
Credentials
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Microsoft Dynamics 365 First Look
Lynda.comJun, 2018- Nov, 2024 -
Microsoft Dynamics 365: Advanced Techniques
Lynda.comJun, 2018- Nov, 2024 -
Microsoft Dynamics CRM Essential Training
Lynda.comJun, 2018- Nov, 2024 -
Office 365 for Administrators: Supporting Users Part 1
Lynda.comJun, 2018- Nov, 2024 -
Office 365 for Administrators: Supporting Users Part 2
Lynda.comJun, 2018- Nov, 2024 -
CompTIA A+ (220-902) Cert Prep: 4 Virtualization Printers and Troubleshooting
Lynda.comFeb, 2018- Nov, 2024 -
iOS 10: iPhone and iPad New Features
Lynda.comSep, 2017- Nov, 2024 -
CompTIA Server+ (SK0-004) Cert Prep: 1 Server Administration
Lynda.comAug, 2017- Nov, 2024 -
CompTIA Server+ (SK0-004) Cert Prep: 2 Server Architecture
Lynda.comJul, 2017- Nov, 2024 -
Learning How to Increase Learner Engagement
Lynda.comMay, 2017- Nov, 2024 -
Troubleshooting Network Connectivity
Lynda.comMay, 2017- Nov, 2024 -
Adobe Connect Essential Training
Lynda.comNov, 2016- Nov, 2024 -
Teaching Techniques: Classroom Management
Lynda.comNov, 2016- Nov, 2024
Experience
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Peerless Limited
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Canada
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Machinery Manufacturing
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1 - 100 Employee
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IT Support Technician
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Feb 2018 - Present
• Responsible for daily operations of IT department such as resolution of issues for hardware, software, network, surveillance, communications, etc. • Managing deployment and maintenance of hardware, phones, tablets, and network devices across plant. • Responsible for Active Directory, Office 365, multifunction printers, keeping equipment at peak performance. • Configured hardware, devices and software to set up work stations for employees. • Diagnosed problems to accurately resolve wide range of technical issues. • Documented all solutions implemented and support interactions in system for future reference and addition to knowledge base. • Courteously responded to telephone, email and in-person inquiries regarding computer operation, use and repair. • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process. • Coordinated with IT teams to resolve advanced computer software and hardware problems. • Resolved problems, improved operations and provided exceptional service. • Conducted research, gathered information from multiple sources and presented results. • Proved successful working within tight deadlines and fast-paced atmosphere. • Inventory control, decommission of outdated equipment & purchasing • Achieved cost-savings solutions to project implementations • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines • Juggled multiple projects and tasks to ensure high quality and timely delivery • Provided excellent service and attention to customers when face-to-face or through phone conversations • Collaborated with others to discuss projects and improvement opportunities Show less
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Sam's Solutions
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Summerland
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Owner
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Dec 2014 - Present
• Linked computers to network and peripheral equipment, including printers and scanners. • Setup, installed and configured computers in various business locations to support operations. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Responded to support requests from end users and walked individuals through basic troubleshooting tasks. • Conducted in-depth product and issue resolution research to address customer concerns. • Built and repaired computers in promptly manner. • Updated software versions with patches and new installations to close security loopholes and protect users. • Installed countless motherboards, hard drives, memory, graphics cards. • Identified hardware issues caused by component failures using approved diagnostic tools. • Configured work stations, including all hardware, software and peripheral devices. • Upgraded laptops/desktops, improving speed and performance. • Removed malware and viruses from laptops and desktop systems using specialized software. • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns. • Enhanced operational efficiency and productivity by managing budgets, accounts, costs, and risks Show less
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University College of the North
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Higher Education
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100 - 200 Employee
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Learning Technologies Facilitator (term position)
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Sep 2016 - Jul 2017
• Offered friendly and efficient service to instructors and students regarding use of learning technologies such as Videoconferencing, Desire2Learn, and Adobe Connect. • Handled challenging situations with ease. Used critical thinking to break down problems, evaluate solutions and make decisions. • Offered friendly and efficient service to instructors and students regarding use of learning technologies such as Videoconferencing, Desire2Learn, and Adobe Connect. • Handled challenging situations with ease. Used critical thinking to break down problems, evaluate solutions and make decisions.
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Sound Innovations Ltd
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The Pas, MB
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Computer & Network Technician
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Jul 2012 - Nov 2014
• Computing services to many, many home and business customers. • Assisted hundreds of computer users with technical issues remotely and at workstations. • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments. • Delivered exceptional level of service to each customer by listening to concerns and answering questions. • Computing services to many, many home and business customers. • Assisted hundreds of computer users with technical issues remotely and at workstations. • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments. • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
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Renewed Computer Technology
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Computer Hardware Manufacturing
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1 - 100 Employee
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Computer Repair & Refurbishment Technician (Volunteer)
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Feb 2012 - Jun 2012
• Successfully rebuilt and repaired donated computers for sale to low-income families. • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity. • Completed troubleshooting of malfunctions and diagnosed issues. • Tested and installed motherboards, processors and graphics cards on desktops and laptops. • Successfully rebuilt and repaired donated computers for sale to low-income families. • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity. • Completed troubleshooting of malfunctions and diagnosed issues. • Tested and installed motherboards, processors and graphics cards on desktops and laptops.
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Digital Training
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Madrid Area, Spain
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Computer Technical Support
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Oct 2005 - Nov 2010
• Performed on-site hardware and software support. • IT services, computer repair, user support. • Successfully troubleshooting of systems, networks, mail, and printers. • Responsibly managed Active Directory and Exchange Server for end-client. • Resolved problems, improved operations and provided exceptional service. • Carried out day-day-day duties accurately and efficiently. • Performed on-site hardware and software support. • IT services, computer repair, user support. • Successfully troubleshooting of systems, networks, mail, and printers. • Responsibly managed Active Directory and Exchange Server for end-client. • Resolved problems, improved operations and provided exceptional service. • Carried out day-day-day duties accurately and efficiently.
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Giganet Ltd
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Madrid, Community of Madrid, Spain
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Computer Installations Specialist Technician
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Nov 2003 - Mar 2004
• Carried out day-day-day duties accurately and efficiently. • Maintained excellent attendance record, consistently arriving to work on time. • Demonstrated respect, friendliness and willingness to help wherever needed. • Carried out day-day-day duties accurately and efficiently. • Maintained excellent attendance record, consistently arriving to work on time. • Demonstrated respect, friendliness and willingness to help wherever needed.
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Getafe Council
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Getafe, Community of Madrid, Spain
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Computer Communication Systems Technician
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Jun 2003 - Nov 2003
Project: Design, Install, and Configure a LAN for new training centre • Completed before due date project of designing, installing, and configuring LAN for new training facility. • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion. Project: Design, Install, and Configure a LAN for new training centre • Completed before due date project of designing, installing, and configuring LAN for new training facility. • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
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Education
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1999 - 2001
Universidad Yacambú
(56 Credits Completed), Electronics And Computer Engineering
Community
