Experience

Karen Blixen Group

• Kenya
• Hospitality
• 1 - 100 Employee

• Deputy General Manager

  • Mar 2023 - Present

  With growth comes a lot of responsibilities, challenges and ones has to keep learning, unlearning and relearning. The last three months have been different in a good way and I am excited about the future. With growth comes a lot of responsibilities, challenges and ones has to keep learning, unlearning and relearning. The last three months have been different in a good way and I am excited about the future.



Four Points by Sheraton Nairobi Hurlingham

• Kenya
• Hospitality
• 1 - 100 Employee

• Food and Beverage Manager

  • Mar 2022 - Jun 2023



Midland Hotel Nakuru

• Kenya
• Hospitality
• 1 - 100 Employee

• Manager Management Consulting

  • Oct 2021 - Aug 2022

  Responsible for the overall Management of the Hotel operations Business development Employee recruitment, training and Development Implementation of Micros Symphony and Materials Control Liaison with the Local administration Acquisition of new accounts Management of the debt collection efforts Overseeing the renovation and expansion. Achievement: Attained the highest revenue growth in the first three months of joining and projecting more growth in this year. Responsible for the overall Management of the Hotel operations Business development Employee recruitment, training and Development Implementation of Micros Symphony and Materials Control Liaison with the Local administration Acquisition of new accounts Management of the debt collection efforts Overseeing the renovation and expansion. Achievement: Attained the highest revenue growth in the first three months of joining and projecting more growth in this year.



Tsogo Sun

• South Africa
• Hospitality
• 700 & Above Employee

• Food and Beverage Manager

  • Feb 2013 - Sep 2021

  Responsible for the Management of all the F&B operations which included Banqueting & Events, All day Dining, Room Service, Bar and Out Door Catering with and annual revenue of $2.5M and profitability of 40% of the Net revenue. Responsible for Planning strategic departmental business objectives and implementing the Group Brand Standards. Accountable to the General Manager and the Financial Controller in terms of achieving the departmental profitability, employee retention, growth and… Show more Responsible for the Management of all the F&B operations which included Banqueting & Events, All day Dining, Room Service, Bar and Out Door Catering with and annual revenue of $2.5M and profitability of 40% of the Net revenue. Responsible for Planning strategic departmental business objectives and implementing the Group Brand Standards. Accountable to the General Manager and the Financial Controller in terms of achieving the departmental profitability, employee retention, growth and satisfaction, business process improvement and guest satisfaction against agreed Key Performance Indicators. Duties: Delivering quality service to the guests during their stay in the Hotel. Implementing systems that reward good staff performance & competence. Responsible for driving the revenue growth and cost containment within the department in line with the set targets thus increased profit margins. Upholding the company brand standards that ensures consistency in service delivery to our discerning repeat guests. Show less Responsible for the Management of all the F&B operations which included Banqueting & Events, All day Dining, Room Service, Bar and Out Door Catering with and annual revenue of $2.5M and profitability of 40% of the Net revenue. Responsible for Planning strategic departmental business objectives and implementing the Group Brand Standards. Accountable to the General Manager and the Financial Controller in terms of achieving the departmental profitability, employee retention, growth and… Show more Responsible for the Management of all the F&B operations which included Banqueting & Events, All day Dining, Room Service, Bar and Out Door Catering with and annual revenue of $2.5M and profitability of 40% of the Net revenue. Responsible for Planning strategic departmental business objectives and implementing the Group Brand Standards. Accountable to the General Manager and the Financial Controller in terms of achieving the departmental profitability, employee retention, growth and satisfaction, business process improvement and guest satisfaction against agreed Key Performance Indicators. Duties: Delivering quality service to the guests during their stay in the Hotel. Implementing systems that reward good staff performance & competence. Responsible for driving the revenue growth and cost containment within the department in line with the set targets thus increased profit margins. Upholding the company brand standards that ensures consistency in service delivery to our discerning repeat guests. Show less



Southern Sun Hotels

• South Africa
• Hospitality
• 700 & Above Employee

• Senior Assistant Food and Beverage Manager

  • Mar 2012 - Jan 2013

  Assisting the F&B Manager in the daily operations of the F&B Department and relieving him on days off or during Vacation. - Elevating guest experience by ensuring fast, efficient and personalized service - Rostering of the Staff - Overseeing operations in room service, all day dining restaurant, Banquet, Bar, Coffee Shop - Ensuring accurate stock count of all F&B Operating equipment - Stock counts and management of Beverage cost - Staff training and development through Lobster… Show more Assisting the F&B Manager in the daily operations of the F&B Department and relieving him on days off or during Vacation. - Elevating guest experience by ensuring fast, efficient and personalized service - Rostering of the Staff - Overseeing operations in room service, all day dining restaurant, Banquet, Bar, Coffee Shop - Ensuring accurate stock count of all F&B Operating equipment - Stock counts and management of Beverage cost - Staff training and development through Lobster Ink - Show less Assisting the F&B Manager in the daily operations of the F&B Department and relieving him on days off or during Vacation. - Elevating guest experience by ensuring fast, efficient and personalized service - Rostering of the Staff - Overseeing operations in room service, all day dining restaurant, Banquet, Bar, Coffee Shop - Ensuring accurate stock count of all F&B Operating equipment - Stock counts and management of Beverage cost - Staff training and development through Lobster… Show more Assisting the F&B Manager in the daily operations of the F&B Department and relieving him on days off or during Vacation. - Elevating guest experience by ensuring fast, efficient and personalized service - Rostering of the Staff - Overseeing operations in room service, all day dining restaurant, Banquet, Bar, Coffee Shop - Ensuring accurate stock count of all F&B Operating equipment - Stock counts and management of Beverage cost - Staff training and development through Lobster Ink - Show less



GRAY'S OAK HOTEL

• Consulting Manager

  • Jun 2011 - Jan 2012

  Worked with the Management Company to streamline operations in the Hotel. This led to the successful turnaround of the business, improved quality of food and service which led to increased patronage, occupancy and growth in the bottom line. Worked with the Management Company to streamline operations in the Hotel. This led to the successful turnaround of the business, improved quality of food and service which led to increased patronage, occupancy and growth in the bottom line.



Ol Tukai Lodge

• Hospitality
• 1 - 100 Employee

• General Manager

  • May 2010 - May 2011

  Responsible for the day today management of all the Lodge Operations including Guest service, Financial performance through upselling from the bars, secondary spend like massage and cultural talk, growing gift shop sales and the internet. Employee training and development and upholding of established service standards throughout the Lodge. Community partnership through skills training for the local community to enable them to get gainful employment in the Lodge as well as neighboring… Show more Responsible for the day today management of all the Lodge Operations including Guest service, Financial performance through upselling from the bars, secondary spend like massage and cultural talk, growing gift shop sales and the internet. Employee training and development and upholding of established service standards throughout the Lodge. Community partnership through skills training for the local community to enable them to get gainful employment in the Lodge as well as neighboring Camps and lodges. Drive the CSR activities of the Lodge through medical support, building of classes and food donations to the local community.

• Assistant Lodge Manager

  • Feb 2010 - May 2010

  Assisting the General Manager in realization of the Lodge’s revenue and expense budgets. Maintaining the reputation in guest service experience by creating unique experiences for the guests. Creating and maintaining efficient financial systems for monitoring revenue and expenses. Lead, supervise and train team leaders in the Lodge with guidance from the General Manager. Maintain a productive and highly motivated work force at all times. Participated in developing Revenue and cost… Show more Assisting the General Manager in realization of the Lodge’s revenue and expense budgets. Maintaining the reputation in guest service experience by creating unique experiences for the guests. Creating and maintaining efficient financial systems for monitoring revenue and expenses. Lead, supervise and train team leaders in the Lodge with guidance from the General Manager. Maintain a productive and highly motivated work force at all times. Participated in developing Revenue and cost budgets.



Sankara Nairobi

• Banquets Manager

  • 2009 - 2010

  Part of the pre-opening team responsible for formulating Policies and procedures, Sop’s for the Department, developing training Manual for the F&B Department. Participated in the initial recruitment of the F&B Staff Part of the pre-opening team responsible for formulating Policies and procedures, Sop’s for the Department, developing training Manual for the F&B Department. Participated in the initial recruitment of the F&B Staff



NCCK

• Kenya
• Non-profit Organizations
• 1 - 100 Employee

• Resort Manager- Jumuia Nakuru

  • Nov 2007 - Aug 2009

  Responsible for the financial performance of the Results through sales and marketing for conferencing which was the core business. Attained a 20% growth in Revenue in the year 2008 compared to 2007 despite the prevailing political environment. Continuous improvement and upgrading of the Resort to attain the desired market standards. Reduction in operating costs as well as establishment of control measures. Introducing staff incentives to improve their motivation & loyalty. Responsible for the financial performance of the Results through sales and marketing for conferencing which was the core business. Attained a 20% growth in Revenue in the year 2008 compared to 2007 despite the prevailing political environment. Continuous improvement and upgrading of the Resort to attain the desired market standards. Reduction in operating costs as well as establishment of control measures. Introducing staff incentives to improve their motivation & loyalty.



Ol Tukai Lodge

• Hospitality
• 1 - 100 Employee

• Assistant Lodge Manager

  • Feb 2007 - Nov 2007

  Assisting the General Manager in realization of the Lodge’s revenue and expense budgets. Maintaining the reputation in guest service experience by creating unique experiences for the guests. Creating and maintaining efficient financial systems for monitoring revenue and expenses. Lead, supervise and train team leaders in the Lodge with guidance from the General Manager. Maintain a productive and highly motivated work force at all times. Participated in developing Revenue and cost… Show more Assisting the General Manager in realization of the Lodge’s revenue and expense budgets. Maintaining the reputation in guest service experience by creating unique experiences for the guests. Creating and maintaining efficient financial systems for monitoring revenue and expenses. Lead, supervise and train team leaders in the Lodge with guidance from the General Manager. Maintain a productive and highly motivated work force at all times. Participated in developing Revenue and cost budgets. Show less Assisting the General Manager in realization of the Lodge’s revenue and expense budgets. Maintaining the reputation in guest service experience by creating unique experiences for the guests. Creating and maintaining efficient financial systems for monitoring revenue and expenses. Lead, supervise and train team leaders in the Lodge with guidance from the General Manager. Maintain a productive and highly motivated work force at all times. Participated in developing Revenue and cost… Show more Assisting the General Manager in realization of the Lodge’s revenue and expense budgets. Maintaining the reputation in guest service experience by creating unique experiences for the guests. Creating and maintaining efficient financial systems for monitoring revenue and expenses. Lead, supervise and train team leaders in the Lodge with guidance from the General Manager. Maintain a productive and highly motivated work force at all times. Participated in developing Revenue and cost budgets. Show less



Pa Pweza Adamsvile

• Mombasa, Kenya

• Operations Manager

  • Nov 2006 - Jan 2007

  Streamlining the operations by putting in place F&B cost and revenue controls, front office procedures, Sales and Marketing efforts, quality and service to all the guests Streamlining the operations by putting in place F&B cost and revenue controls, front office procedures, Sales and Marketing efforts, quality and service to all the guests



Midland Hotel Nakuru

• Kenya
• Hospitality
• 1 - 100 Employee

• General Manager

  • Feb 2006 - Nov 2006

  Helped in complete turn around of the Hotel from negative cash flows, poor customer service rating into a healthy business meeting all its financial and statutory obligations. This was through process improvement, documenting policies and procedures, staff training and property renovation and upgrading. Helped in complete turn around of the Hotel from negative cash flows, poor customer service rating into a healthy business meeting all its financial and statutory obligations. This was through process improvement, documenting policies and procedures, staff training and property renovation and upgrading.



Southern Sun Hotels

• South Africa
• Hospitality
• 700 & Above Employee

• Cafe Manager Intercontinental Kigali; Senior Assistant F&B Manager- Kivusun Gisenyi

  • Sep 2003 - May 2005

  Responsible for Southern Sun Gisenyi F&B operations covering All day Dining, Pool restaurant, Bars, Room service, Banquet and outdoor catering. Hosted NEPAD conference in 2004 at Intercontinental Kigali where I was the Café Manager. Daily Operations of the Café through efficient customer service. Staff Recruitment and training of the F&B Service staff in readiness for the Hotel Opening.

• Senior Assistant Food and Beverage Manager

  • Sep 2003 - May 2005

  Responsible for the Management of Southern Sun Gisenyi F&B operations covering room service, banquet, all day dining, pool restaurant and outdoor catering services. This was after promotion from Intercontinental Kigali Actively participated in hosting NEPAD conference in 2004 at the Intercontinental Kigali where I was working as the Cafe Manager. Daily Operations of the Café through efficient customer service. Staff Recruitment and training of the F&B Service staff in readiness for the… Show more Responsible for the Management of Southern Sun Gisenyi F&B operations covering room service, banquet, all day dining, pool restaurant and outdoor catering services. This was after promotion from Intercontinental Kigali Actively participated in hosting NEPAD conference in 2004 at the Intercontinental Kigali where I was working as the Cafe Manager. Daily Operations of the Café through efficient customer service. Staff Recruitment and training of the F&B Service staff in readiness for the Hotel Opening.



Block Hotels LTD

• Management Trainee

  • 2001 - 2003

  Underwent internship, training and exposure in the various units ran by the company in readiness to be deployed as Assistant Unit Manager at the end of the training Underwent internship, training and exposure in the various units ran by the company in readiness to be deployed as Assistant Unit Manager at the end of the training