Business Owner

• Nov 2015 - Present

Head IT Support Specialist

• Nov 2013 - Present

Analytical, technical and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations and servers. Diagnose and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; trains end users in the use of equipment and software. Troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization. Prepare progress reports for all work performed. Show less

IT Manager

• May 2010 - Aug 2013

Analyze issues and provide feedback to the administrative unit executive. Plan, develop and coordinate computer support and problem solving service. Develop information security and assurance policies, principles and practices for multiple departments. Responsible for various administrative and budget tasks. Participate in the strategic planning process and provide input into strategic decision for the organization Analyze issues and provide feedback to the administrative unit executive. Plan, develop and coordinate computer support and problem solving service. Develop information security and assurance policies, principles and practices for multiple departments. Responsible for various administrative and budget tasks. Participate in the strategic planning process and provide input into strategic decision for the organization

System Administor

• Jan 2008 - Apr 2010