Experience

Crédit Agricole d'Ile-de-France

• France
• Banking
• 700 & Above Employee

• Agent e-immo

  • Sep 2021 - Present



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Web Assistant

  • Oct 2020 - Sep 2021

  I take care of the social room media part (Facebook, Instagram and Twitter) for Nespresso.com/fr/fr for French customers I take care of the social room media part (Facebook, Instagram and Twitter) for Nespresso.com/fr/fr for French customers



Hoist Finance

• Sweden
• Financial Services
• 500 - 600 Employee

• Recovery Specialist

  • Jun 2020 - Sep 2020

  Took care on the recovery of non-performing credits. Took care on the recovery of non-performing credits.



TCL

• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2020 - Jun 2020

  I took care of the warranty period and made technical assistance regarding Android Smart and linux system for TCL/Thomson TV for French customers by phone and e-mails. I took care of the warranty period and made technical assistance regarding Android Smart and linux system for TCL/Thomson TV for French customers by phone and e-mails.



Majorel

• Luxembourg
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Care Professional

  • Jul 2019 - Feb 2020

  I worked for the Opel.com project. I took care of the warranty period for customers cars. I followed up cases for customers compensations during repairs. I worked with the French service on phone, emails and letters. I worked for the Opel.com project. I took care of the warranty period for customers cars. I followed up cases for customers compensations during repairs. I worked with the French service on phone, emails and letters.



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Apr 2019 - Aug 2019

  I worked for the Withings.com project and made technical assistance for the scales and smart watch technology. French customers by phone, email, social network (Facebook, Instagram, Amazon, Twitter). I worked for the Withings.com project and made technical assistance for the scales and smart watch technology. French customers by phone, email, social network (Facebook, Instagram, Amazon, Twitter).



Netino by Webhelp

• France
• Marketing Services
• 100 - 200 Employee

• Customer Service Manager and technical support

  • Apr 2018 - Apr 2019

  I managed a team of 6 people for the SEB.fr project (Moulinex, Tefal, Rowenta...). I was also in charge to answer to technical issue of smart brand produces as Cook4me connected, Tefal scale connected to smartphones and more... bluetooth and wifi technology. French/English/Spanish/Romanian. Social network (apple store, Google play), emails, moderation. I managed a team of 6 people for the SEB.fr project (Moulinex, Tefal, Rowenta...). I was also in charge to answer to technical issue of smart brand produces as Cook4me connected, Tefal scale connected to smartphones and more... bluetooth and wifi technology. French/English/Spanish/Romanian. Social network (apple store, Google play), emails, moderation.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2017 - Apr 2018

  I worked for the Electronics Arts project (Fifa, Battlefield, The Sims...). Microtransactions. French customers. Phone, email. I worked for the Electronics Arts project (Fifa, Battlefield, The Sims...). Microtransactions. French customers. Phone, email.



World Phoning Group Inc.

• Romania
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Care Advisor

  • Nov 2016 - Feb 2017

  I worked on the project Printerpix.com. French/Spanish/English. Email, phone. I worked on the project Printerpix.com. French/Spanish/English. Email, phone.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Advisor

  • Jul 2014 - Oct 2016

  I took care of the Sephora.fr project. Loyalty program, customer service for orders, product support. French by phone. I took care of the Sephora.fr project. Loyalty program, customer service for orders, product support. French by phone.