Experience

The Experience Department

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Field Operations Manager

  • Sep 2021 - Present

  Managing a team of Visual Merchandisers to support our clients across 150+ stores to maximise their merchandise revenue. Creating exciting and engaging planograms, and ensuring our teams have the tools needed to drive their sales. Briefing in and creating the right point of sale to make the customer journey seemless. Exploring opportunities with both existing clients and new. Creating experiences by using cutting edge technology in collaboration with our AV and Studio teams to build best in industry retail spaces to capture the imagination and highlight the bespoke merchandise our product development team create. Show less



Hotel Chocolat

• United Kingdom
• Retail
• 700 & Above Employee

• Flagship Manager

  • Aug 2017 - Aug 2021

  Site Manager of the ‘Chocolate Metropolis’, including The School Of Chocolate Event space, a Flagship Cafe and the Retail space which stocks the entire product range.

• Various

  • Oct 2012 - Aug 2021

• Store Manager

  • Aug 2016 - Aug 2017

  Hotel Chocolat Roast+Conch is the northern Flagship site. The post also includes a marketing support role for the Leeds area.

• Marketing Executive (UK & International Retail)

  • Jan 2016 - Jul 2016

  Expansion of my previous role, co-ordinating local partnerships, organising events and ensuring stores are following guidelines across the UK and International estate. A key focus of the role is on the restaurants and cafe sites, including expanding the corporate market for our flagship sites through networking, marketing exposure and local brand awareness.

• Marketing Executive (North & International Retail)

  • May 2015 - Jan 2016

  Local Marketing Executive for the North and International regions. Co-ordinating local partnerships, organising events and ensuring stores are following guidelines. My role in Denmark also involves adapting and creating guidelines and marketing plans for the international stores, including local seasonal events and information into the wider marketing plan for the company.

• Assistant Store Manager

  • Jan 2014 - May 2015

  Maintaining and Exceeding KPI's in the absence of the store manager. My key responsibilities in store were Stock Management, Scheduling the team, and Staff Development.I also became the Happiness Champ for the North & International regions, managing the feedback from guests and regional KPI performance with incentives and regular email updates in conjunction with the area team.I assisted with the opening of three new stores, and conducted the immersion program (Brand Training) for the opening of a new concept site.For Christmas 2014, and Easter 2015, I worked in our Danish stores to assist and develop the stores across their peak trading time. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Lead Concierge

  • Sep 2009 - Aug 2011