Experience

Providence Community Library

• United States
• Government Administration

• Chess instructor

  • Feb 2010 - Present

  -Worked with individuals and groups to teach the basics of chess to students of all ages -Marketed and developed a customer base of individuals interested in learning chess -Highly motivated individuals by giving them significant levels of encouragement -Introduced passionate energy to motivate individuals to continue learning and practice chess -Worked with individuals and groups to teach the basics of chess to students of all ages -Marketed and developed a customer base of individuals interested in learning chess -Highly motivated individuals by giving them significant levels of encouragement -Introduced passionate energy to motivate individuals to continue learning and practice chess



Washington Park Library

• United States
• Government Administration

• Friends group Member

  • Jan 2010 - Present

  Discussed ongoing issues and solutions that occur within the Washington Park library Designed and coordinated advocacy and fundraising events to take place at the library Discussed ongoing issues and solutions that occur within the Washington Park library Designed and coordinated advocacy and fundraising events to take place at the library



Achievement First

• United States
• Education Administration Programs
• 700 & Above Employee

• Student Culture Assistant

  • Jun 2022 - May 2023

  -Coordinated and supervised children('s) activities such as physical and social development activities.-Intervened in disruptive or destructive to self, other students, teachers and classroom situations providing timely therapeutic intervention(s) as well as teaching teachers skills and coping techniques to support children(s) when having high need moments.- Worked directly with children with autism, learning disorders, behavioral issues, and many other disorders, as work spanned to different classrooms and throughout school.-Implemented and monitored behavioral intervention programs including verbal and behavioral lesson plans.-Performed other related duties required, assigned or directed by Principal Show less

• Paraprofessional/ Teacher assistant

  • Aug 2021 - Jun 2022

  -Served as a guide in instructing students on proper classroom behavior-Helped teachers keep records for grading and attendance-Got materials and equipment ready to help teachers prepare for class-Reinforced lessons by reviewing material one-on-one and in small groups with students-Supervised students during lunch or recess, as well as in between classes or on field trips-Assisted students who needed additional help learning a specific concept/ lesson



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Package Handler

  • Jul 2016 - Sep 2020

  -Maintain the integrity of shipments to preserve the condition of products during loading and unloading. -Load UPS trucks by sorting its number code to the correct area. -Follow packing label to ensure parcels are on the correct trucks and always follow safety guide lines for lifting. -Consult with delivery drivers when loading trucks for deliver. -Ensure reliable package handling with extensive experience in material handling. -Maintain the integrity of shipments to preserve the condition of products during loading and unloading. -Load UPS trucks by sorting its number code to the correct area. -Follow packing label to ensure parcels are on the correct trucks and always follow safety guide lines for lifting. -Consult with delivery drivers when loading trucks for deliver. -Ensure reliable package handling with extensive experience in material handling.



Casey Family Services Family & Resource Center

• Volunteer

  • Oct 2004 - Nov 2016

  -Volunteer during Casey Family Services events. -Led an afterschool program assisting children K-5 with homework. -Participated in recreational activities with children after their homework was completed. -Volunteer during Casey Family Services events. -Led an afterschool program assisting children K-5 with homework. -Participated in recreational activities with children after their homework was completed.



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• CCC Retail Representative I

  • Dec 2014 - May 2015

  -Promoted strong and lasting customer relationships through the call center environment by providing quality customer service and sales in an efficient and highly professional manner. .-Provided superior customer service by meeting all customer demands as they relate to relatively straight forward inquiries, with the support of more experienced personnel. -Displayed positive, professional tone, exhibited empathy when required, as well as delivered key attributes and provided a superior experience for the customer. -Provided ownership of customer concerns and resolved customer issues at first point of contact. -Documented all call information according to standard operating procedures -Researched required information using available resources and identified and escalate priority issues Show less

• Package Handler

  • Oct 2014 - Dec 2014

  • Loaded packages on conveyor belts and on delivery trucks • Moved and store materials and products • Stacked materials in accordance to instructions • Packed and sealed products and materials • Assist with unloading trucks • Manage cycle counting and inventory control procedures • Implemented a system that works with available numbers data to determine appropriate conveyor belts for different packages • Knowledge of discerning numbers in order to scan packages appropriately • Loaded packages on conveyor belts and on delivery trucks • Moved and store materials and products • Stacked materials in accordance to instructions • Packed and sealed products and materials • Assist with unloading trucks • Manage cycle counting and inventory control procedures • Implemented a system that works with available numbers data to determine appropriate conveyor belts for different packages • Knowledge of discerning numbers in order to scan packages appropriately



Aldo Accessories

• South Africa
• Apparel & Fashion
• 1 - 100 Employee

• Sales Representative

  • Jul 2012 - Dec 2013

  -Greeted customers on the sales floor, determine the customer's needs and provide information on the make, type, and comparative quality of the merchandise desired as well as suggest an appropriate selection of complimentary merchandise -Provided complete and appropriate solutions for every customer to achieve sales goal and maximize customer satisfaction. -Communicated positively with store team members, customers -Greeted customers on the sales floor, determine the customer's needs and provide information on the make, type, and comparative quality of the merchandise desired as well as suggest an appropriate selection of complimentary merchandise -Provided complete and appropriate solutions for every customer to achieve sales goal and maximize customer satisfaction. -Communicated positively with store team members, customers



Brown University Bookstore

• Seasonal Retail Clerk

  • Aug 2013 - Sep 2013

  Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer and maintained solid product knowledge. Maintained an awareness of all promotions and advertisements, assisted in floor moves, and merchandising. Assisted in processing and replenishing merchandise and monitoring floor stock. Aided customers in locating merchandise. Communicated customer requests to management. Assisted in completing price changes within the department and any other tasks as assigned from time to time by any manager. Show less



Blue Cross Blue Shield of Rhode Island

• United States
• Insurance
• 500 - 600 Employee

• Analyst

  • Apr 2012 - Jul 2012

  -Identified Blue Cross Blue Shields competitors and evaluated their strategies to determine their strengths and weaknesses relative to those of Blue Cross own product and service -Attended daily meetings with various teams to discuss service, profitability, growth pattern, assumptions, current and past strategies, strengths and growth areas -Assisted Various teams with special projects with Blue Cross Blue Shields website, mobile, and also social (Twitter/ Facebook) -Identified Blue Cross Blue Shields competitors and evaluated their strategies to determine their strengths and weaknesses relative to those of Blue Cross own product and service -Attended daily meetings with various teams to discuss service, profitability, growth pattern, assumptions, current and past strategies, strengths and growth areas -Assisted Various teams with special projects with Blue Cross Blue Shields website, mobile, and also social (Twitter/ Facebook)



CVS /Caremark

• Hospitals and Health Care
• 1 - 100 Employee

• Project Manager

  • Aug 2011 - Feb 2012

  -Collaborated with East team members; collected, generated, modeled, and uploaded data/reports -Supporting monitoring many of cvs.com web applications -Created daily agenda to kick off daily morning meetings and tracked action steps for full team -Facilitated daily meeting for review of events, maintenance, alerts, ongoing issues, and tools -Collaborated with East team members; collected, generated, modeled, and uploaded data/reports -Supporting monitoring many of cvs.com web applications -Created daily agenda to kick off daily morning meetings and tracked action steps for full team -Facilitated daily meeting for review of events, maintenance, alerts, ongoing issues, and tools