Samuel Keys
WIOA Job Training Coordinator at Copiah-Lincoln Community College- Claim this Profile
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Bio
Credentials
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Advanced Legal Research
Thomson ReutersApr, 2020- Oct, 2024 -
Essential Legal Research
Thomson ReutersApr, 2020- Oct, 2024 -
Litigation Research
Thomson ReutersApr, 2020- Oct, 2024 -
Prepare to Practice
Thomson ReutersApr, 2020- Oct, 2024 -
Proficiency Certification on Lexis Advance
LexisNexisFeb, 2020- Oct, 2024 -
ACT WorkKeys National Career Readiness
Copiah-Lincoln Community CollegeSep, 2019- Oct, 2024
Experience
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Copiah-Lincoln Community College
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Higher Education
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100 - 200 Employee
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WIOA Job Training Coordinator
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Feb 2023 - Present
Screen and refer qualified participants to job orders. Case manage participants of Various Federal and State programs. Assist participants in Resource Center with online services. Assist customers in person, by telephone and the reception desk. Work with all Federal and State programs within the office. Recruit potential participants and industries to participate in the WIOA OJT program and the WIOA Internship Program. Determine participants' eligibility for programs. Work collaboratively with WIOA Staff and the WIOA Coordinator to identify appropriate career and academic goals for students. Develop and monitor clients participating in OJT and Internship services. Mentor and coach participants encouraging career development; provide consistent feedback concerning strengths and areas in need of improvement. Identify employee needs with regard to performance problems, training options, and career development and make recommendations accordingly. Reach out to businesses and industries to develop partnerships and opportunities for OJT and Internship services. Provide human resources-related training addressing areas such as performance counseling and employee relations issues. Research employee complaints and grievances if applicable, taking appropriate action for resolution as required. Manage the WIOA OJT and Internship processes that included, but are not limited to recruitment, eligibility determination, approvals, records management, placement, and job placement follow-up. Use formal and informal assessment data to monitor and document student progress. Gather and compile data, creating required reports, and communicate to appropriate personnel in a timely manner as needed. Identify and communicate opportunities for process improvement to streamline processes and improve efficiency. Collect and manage accurate data for program improvement and accountability. Compile data and submit monthly performance reports. Show less
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Mississippi Department of Employment Security
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Government Administration
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300 - 400 Employee
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Benefits Program Specialist - On-the-Job Training/Internship Program Coordinator
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Mar 2021 - Jan 2023
Screened and referred qualified participants to job orders. Case managed participants of Various Federal and State programs. Assisted participants in Resource Center with online services. Assisted customers in person, by telephone and the reception desk. Worked with all Federal and State programs within the office. Recruited potential participants and industries to participate in the WIOA OJT program and the WIOA Internship Program. Determined participants' eligibility for programs. Worked collaboratively with WIOA Staff and the WIOA Coordinator to identify appropriate career and academic goals for students. Developed and monitored clients participating in OJT and Internship services. Mentored and coached participants encouraging career development; provided consistent feedback concerning strengths and areas in need of improvement. Identified employee needs with regard to performance problems, training options, and career development and make recommendations accordingly. Reached out to businesses and industries to develop partnerships and opportunities for OJT and Internship services. Provided human resources-related training addressing areas such as performance counseling and employee relations issues. Researched employee complaints and grievances if applicable, taking appropriate action for resolution as required. Managed the WIOA OJT and Internship processes that included, but are not limited to recruitment, eligibility determination, approvals, records management, placement, and job placement follow-up. Used formal and informal assessment data to monitor and document student progress. Gathered and compiled data, creating required reports, and communicated to appropriate personnel in a timely manner as needed. Identified and communicated opportunities for process improvement to streamline processes and improve efficiency. Collected and managed accurate data for program improvement and accountability. Compiled data and submit monthly performance reports. Show less
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Senture
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Data Infrastructure and Analytics
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Customer Service Representative
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Sep 2020 - Oct 2020
Answered phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Was able to handle 100-200 incoming calls per day. Screened and routed patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database. Verified customer information, making corrections and updates as needed. Responded to patients’ questions and needs by editing, canceling, and rescheduling appointments as necessary according to protocols. Used statistical contact center data to make improvements to performance. Performed outbound calling for surveying to obtain client-specific information. Maintained a good working relationship and effective communication both within the department and with other departments for the benefit of the patient. Show less
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Legal Intern
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Jan 2020 - Mar 2020
Communicated with victims, witnesses, defendants, attorneys, and other parties involved in criminal cases. Researched legal issues and precedents related to criminal law and procedure. Assisted prosecutors in handling various felony and misdemeanor cases from intake to disposition. Attended court sessions and observe trials, hearings, motions, and pleas. Assisted the Court Administrator in courtroom proceedings including pre-trial conferences, motion sessions, and trials. Communicated with victims, witnesses, defendants, attorneys, and other parties involved in criminal cases. Researched legal issues and precedents related to criminal law and procedure. Assisted prosecutors in handling various felony and misdemeanor cases from intake to disposition. Attended court sessions and observe trials, hearings, motions, and pleas. Assisted the Court Administrator in courtroom proceedings including pre-trial conferences, motion sessions, and trials.
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King's Daughters Medical Center
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Patient Financial Counselor
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Jul 2019 - Dec 2019
Served as the point of contact for all financial assistance related questions. Communicated with patients to identify and understand financial, social, and medical histories and other relevant patient information. Gathered all relevant information required to process financial assistance requests; including but not limited to working with providers on treatment plans, best practices, and related necessary medical opinions. Documented all communication and follow up in the EMR. Assessed the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit coverage and hospital reimbursement: Determined the patient’s financial ability to pay and explained insurance coverage and benefits to the patient. Initiated the financial screening process as appropriate to evaluate eligibility for assistance programs. Assisted the patient in completing financial statements and gathering supporting financial documentation. Completed the referral pattern for patients with financial risk. Explained KDMC payment policy to patients if a program is not available. Calculated and explained any patient liability before or at the time of service. Counseled patients on out of pocket liabilities. Collected deductibles, pre-payments, and outstanding balances following established collection procedures; or alternatively, create a payment plan with the patient and document the agreement appropriately. Communicated financial coverage status and applicable financial decisions with all appropriate parties: patient, family, referring clinicians, and KDMC clinicians. Show less
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Brookhaven School District
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Special Education Teacher Assistant
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Jan 2018 - May 2019
Met all professional conduct standards as set by the MS Educator Code of Ethics Standards of Conduct. Assisted in the implementation of the daily program under the direction of the teacher. Assisted in planning and preparing the learning environment, set up interest centers and prepared needed materials and supplies. Supervised the classroom when the teacher was out of the room. Maintained confidentiality about children, their families, and other employees outside the school. Assisted children individually or in small groups to reinforce learning concepts presented by teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Distributed teaching materials such as textbooks, workbooks, papers, and pencils to students. Distributed tests and homework assignments, and collected them when they were completed. Enforced administration policies and rules governing students. Organized and labeled materials, and displayed students’ work appropriate for their perceptual skills. Assisted with organization and supervision of games and other recreational activities to promote physical, self-help, motor, language, cognitive, and social development. Kept an open line of communication with the parents or guardians, teachers, principals, and director. Participated in professional growth activities through an ongoing program of skill development. Followed the District Instructional Management Plan including the Multi-Tiered System of Supports Reports on time to duty posts and performs duty responsibilities as assigned by the school administration. Followed all board policies and procedures. Maintained regular attendance and was punctual. Promoted the district’s vision, mission, and goals. Performed any other duties as outlined by the Principal and Director of Special Services. Show less
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Mississippi School of the Arts
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Education Management
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1 - 100 Employee
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Resident Education Parent
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Apr 2017 - May 2018
Planed, organized, and carried out residential goals and objectives to meet each child’s needs. Established relationships with residence education activity staff and supported each child in his/her appropriate activities. Established relationships with each child’s academic teachers and became involved in monitoring residence study hours, checking homework, and providing tutorial services to meet each child’s educational needs. Listened to children’s personal problems and refers them for counseling as necessary. Enforced regulations and disciplined children in accordance with school policies and regulations. Maintained records and prepared reports as required. Attended to the basic health needs of children. Inspected, supervised, and participated in supervising housekeeping activities of the residence. Assisted in the establishment of schedules of activities and supervision to account for each child at all times. Assisted in homegoing procedures and transportation. Show less
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The University of Southern Mississippi
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United States
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Higher Education
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700 & Above Employee
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Information Desk Assistant
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Aug 2016 - Dec 2016
Answered the phone and general questions at the front desk from residents and guests. Checked out temporary access cards and keys to residents when locked out. Checked out equipment to residents from the Area Desk. Completed all required logs at the front desk. Maintained confidentiality of student information in accordance with USM Housing and FERPA policies. Provided excellent customer service while working with residents, both at the front desk and in day-to day interactions. Was available to students during desk hours to answer questions and assist with any concerns they may have. Developed a sense of community among the residents with the residence hall. Helped residents develop individual respect for one another as well as respect for personal and University property and University policies. Was aware of attitudes and behavioral patterns of residents and reported any concerning behavior to the Community Development Coordinator and/or Area Coordinator. Assisted residents in becoming a part of the community, both in the residence hall, as well as at the University of Southern Mississippi. Show less
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Academic Mentor
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Aug 2015 - May 2016
Facilitated ongoing academically-oriented meetings with 100 first time freshmen and students on academic probation.Partnered with paraprofessional staff to enhance the student experience on campus.Worked with assigned student-athletes to develop a professional relationship to maximize their academic potential.Provided general instruction in the study, note-taking, and test-taking skills.Guided student-athletes in the development of time management and in developing organizational skills.Developed strategies for student-athletes individual learning styles.Managed confidential students' records in an appropriate, safe manner. Show less
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Barista
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Sep 2015 - Oct 2015
Maintained café cleanliness at all times, including cleaning tables, maintaining the condiment bar, and removing trash.Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment.Prepared and served drinks and food in accordance with health codes and café standards.Performed all support tasks such as cleaning cases and equipment, and restocking display cases.Worked on registers daily to authorize returns and exchanges, and audit receipts.Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client. Show less
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Creative Copywriter
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Aug 2014 - May 2015
Met all deadlines and copy requirements as set by Editor-in-Chief and Copy Editor. Wrote in-depth, fresh, original copy. Used different angles of coverage of events. Always kept “what’s new/different/important THIS YEAR at THIS SCHOOL” and the theme as basis for copy. Conducted thorough interviews and digs for interesting, in-depth responses from interviewees. Consulted with the page designer and photographer for the spread to develop ideas that worked together. Typed and saved stories into the page folder on the computers according to the specs set forth by the editors. Worked with copy editor, other staff writers and adviser to plan, execute, draft, review, edit and develop stories. Ensured 100% accuracy in story content by checking and rechecking information: facts, quotes, statistics, attributions, and narrative content. Avoided editorializing (writer’s opinion) and properly attributes information in stories. Maintained a personal portfolio which includes copies of all writing done for yearbook. Show less
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Education
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2020 - 2024
Liberty University
Doctor's Degree, Public Administration -
2018 - 2020
University of Denver
Master of Arts - MA, International/Global Studies -
2019 - 2020
University of Denver - Sturm College of Law
Master of Science - MS, Legal Administration -
2014 - 2016
The University of Southern Mississippi
Bachelor of Arts - BA, Political Science and Government -
2008 - 2012
Brookhaven High School
High School Diploma
Community
