Network Systems Administrator

• Sep 2021 - Present

Information Technology Specialist

• Mar 2021 - Sep 2021

Responsible for providing technical expertise to resolve third tier level incidents that cannot be resolved by second tier and first tier personnel. I provide technical support and expertise via telephone, on-site and using remote desktop support sessions as needed. I take ownership and respond to new incidents and serve as a point of escalation to resolve end-user issues. I work daily with various types of hardware, software, and peripherals. I participate in the training of both end-users and… Show more Responsible for providing technical expertise to resolve third tier level incidents that cannot be resolved by second tier and first tier personnel. I provide technical support and expertise via telephone, on-site and using remote desktop support sessions as needed. I take ownership and respond to new incidents and serve as a point of escalation to resolve end-user issues. I work daily with various types of hardware, software, and peripherals. I participate in the training of both end-users and new technical personnel. In addition, I collaborate with others in various departments to remedy issues when appropriate. Providing great customer experiences and resolving a broad range of technical issues efficiently is key part of my job. I additionally participate in creating technical resources and maintaining appropriate documentation. Show less Responsible for providing technical expertise to resolve third tier level incidents that cannot be resolved by second tier and first tier personnel. I provide technical support and expertise via telephone, on-site and using remote desktop support sessions as needed. I take ownership and respond to new incidents and serve as a point of escalation to resolve end-user issues. I work daily with various types of hardware, software, and peripherals. I participate in the training of both end-users and… Show more Responsible for providing technical expertise to resolve third tier level incidents that cannot be resolved by second tier and first tier personnel. I provide technical support and expertise via telephone, on-site and using remote desktop support sessions as needed. I take ownership and respond to new incidents and serve as a point of escalation to resolve end-user issues. I work daily with various types of hardware, software, and peripherals. I participate in the training of both end-users and new technical personnel. In addition, I collaborate with others in various departments to remedy issues when appropriate. Providing great customer experiences and resolving a broad range of technical issues efficiently is key part of my job. I additionally participate in creating technical resources and maintaining appropriate documentation. Show less

Cybersecurity Sales/Network Engineer

• Mar 2013 - Jul 2021

I work as a generalist and provide technical and customer experience expertise for both internal and external stakeholders at a firm that provides network security solutions to various types of clients. Responsibilities include providing support in the areas of network design, implementation, training, support and life-cycle mamangement. In addition, I Participate in the onboarding and training of staff as well as provide end-user support. I also serve as a point of escelation for technical… Show more I work as a generalist and provide technical and customer experience expertise for both internal and external stakeholders at a firm that provides network security solutions to various types of clients. Responsibilities include providing support in the areas of network design, implementation, training, support and life-cycle mamangement. In addition, I Participate in the onboarding and training of staff as well as provide end-user support. I also serve as a point of escelation for technical issues and customer concerns regarding security products, hardware, software, networking, and other peripherals. Show less I work as a generalist and provide technical and customer experience expertise for both internal and external stakeholders at a firm that provides network security solutions to various types of clients. Responsibilities include providing support in the areas of network design, implementation, training, support and life-cycle mamangement. In addition, I Participate in the onboarding and training of staff as well as provide end-user support. I also serve as a point of escelation for technical… Show more I work as a generalist and provide technical and customer experience expertise for both internal and external stakeholders at a firm that provides network security solutions to various types of clients. Responsibilities include providing support in the areas of network design, implementation, training, support and life-cycle mamangement. In addition, I Participate in the onboarding and training of staff as well as provide end-user support. I also serve as a point of escelation for technical issues and customer concerns regarding security products, hardware, software, networking, and other peripherals. Show less

Information Technology Specialist

• Oct 2019 - Apr 2021

My responsibilities included responding to incidents that could not be resolved by service desk personnel. I provided support both on-site and remotely frequently collaborating with personnel across many departments throughout the organization. I attended and contributed to weekly technical meetings. I was responsible for taking ownership of cases, being a subject matter expert, and escalating issues to other teams when appropriate. I provided excellent communication and always prioritized… Show more My responsibilities included responding to incidents that could not be resolved by service desk personnel. I provided support both on-site and remotely frequently collaborating with personnel across many departments throughout the organization. I attended and contributed to weekly technical meetings. I was responsible for taking ownership of cases, being a subject matter expert, and escalating issues to other teams when appropriate. I provided excellent communication and always prioritized customer satisfaction. Show less My responsibilities included responding to incidents that could not be resolved by service desk personnel. I provided support both on-site and remotely frequently collaborating with personnel across many departments throughout the organization. I attended and contributed to weekly technical meetings. I was responsible for taking ownership of cases, being a subject matter expert, and escalating issues to other teams when appropriate. I provided excellent communication and always prioritized… Show more My responsibilities included responding to incidents that could not be resolved by service desk personnel. I provided support both on-site and remotely frequently collaborating with personnel across many departments throughout the organization. I attended and contributed to weekly technical meetings. I was responsible for taking ownership of cases, being a subject matter expert, and escalating issues to other teams when appropriate. I provided excellent communication and always prioritized customer satisfaction. Show less