Experience

Mission Lane
• United States
• Financial Services
• 200 - 300 Employee
• Fraud Analyst

  • Feb 2023 - Present


Bank of America

• United States
• Banking
• 700 & Above Employee

• Unemployment Fraud Operations Analyst

  • Feb 2021 - Jan 2023

  -Reconciles Visa Prepaid Unemployment accounts & resolves complex EFT-related issues governed under Regulation E through analytical and financial research. -Understands account payment processing and utilizes BofA and Visa systems to investigate the account's transaction history, ATM footage, and previous actions to complete the reconciliation processes. -Cross-trained and performs database management tasks for the Accounting & IT Department. -Effectively communicates and documents actions while following different operational procedures. -Created a Macro-Enabled Excel system that aided my job functions. Shared with interested team members, and they stated it had improved their production & quality. -Consistently a top-producing member of my team and achieves perfect quality scores monthly. -Proven ability to stay focused and efficient when working in a remote/virtual environment. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Fraud & Claims Operations 3

  • Dec 2019 - Oct 2020

  -Provided customer service over the phone to help resolve EFT-related account issues that were governed by Regulation E. -Leveraged research techniques in multiple online systems and databases to identify financial crimes, policy violations, and/or suspicious activity to mitigate or recover losses. -Determined the extent of risk and submitted Visa chargebacks with the correct fraud dispute code(s). -Updated actions in the system's database and escalated items to other departments, such as the Identity Theft Operations (ITO) and Suspected Financial Abuse teams. -Exceeded production goals every month while maintaining a near-perfect quality score. -Understood federal guidelines and company policies to ensure that each account would be treated equally. -Supported other departments by switching operating roles when their volumes were high. Show less



Bluestone Industries Inc.

• Staff Accountant

  • May 2018 - Jul 2019

  -Assisted with the month-end revenue and cost recognition processes, including entering journal entries to record revenue and costs. -Performed daily Accounts Payable and Accounts Receivable reconciliations. -Gathered and consolidated accurate data in shared excel sheets for revenue and cost analytics used by the entire department. -Assisted with analysis of key balance sheet accounts. -Used accounting & billing systems, spreadsheets, and presentation software to complete other tasks as assigned. Show less