Experience

Beijing International Studies University

• Higher Education
• 1 - 100 Employee

• English Teacher

  • Sep 2020 - Aug 2022

  BEIJING INTERNATIONAL STUDIES UNIVERSITY, Beijing, China China’s 2nd ranked language university specializing in preparing future diplomats, international entrepreneurs and linguists through the study of a comprehensive range of languages and intercultural engagement. I contributed to this mission by teaching English as a Second Language. English Teacher Responsible for the delivery of comprehensive English courses covering Oral English, Public Speaking, Reading and Writing while performing administrative tasks essential for the student life cycle. Highlights: • Creation of 200+ excel spreadsheets, data breakdowns and reports that gave management the ability to track student performance, problem resolution and policy application. • Generated demonstrated increase in class-wide GPAs through the delivery of engaging lessons, tutorials and goal orientated communication to 800+ students. • Functioned as an innovative exam and learning material design lead with recognition for 6 test papers and 2 curriculum teaching material sets with trackable learning performance outcomes. • Interpreted and applied policy and procedures to workflow which enhanced collaborative outcomes and actualization of best practice.



Peking University Experimental Kindergarten Jimo

• English Teacher

  • Aug 2019 - Aug 2020

  PEKING UNIVERSITY EXPERIMENTAL KINDERGARTEN, Qingdao, Shandong, China Innovative kindergarten providing preschool education through the lens of complete learning hybridization with equal time given to teaching in English and Chinese. As an asset working to actualise this goal, I contributed to student growth and care as an English Teacher. English Teacher Responsible for the personal growth, care and education of 3 dozen students through the application of organizational policy, correct classroom management and delivery of appropriately targeted language lessons. Highlights: • Produced spreadsheets, reports and posters that demonstrated student accomplishments and growth to management and stakeholders. • Cultivated relationships with relevant stakeholders through the use of interpersonal skills to enhance workplace cohesion. • Applied best procedure and practice to classroom management to ensure the maintenance of professional standards and the comprehensive care of students.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• English Tutor

  • Jan 2015 - Jul 2019

  Over the course of 4+ years, I operated as a part-time freelancer providing English language tutoring to a small customer base of students at Latrobe University. Worked with clients to improve their academic English skills. I successfully marketed myself to potential clients, created personalized lessons and meet required outcomes within desired timeframes. Over the course of 4+ years, I operated as a part-time freelancer providing English language tutoring to a small customer base of students at Latrobe University. Worked with clients to improve their academic English skills. I successfully marketed myself to potential clients, created personalized lessons and meet required outcomes within desired timeframes.



La Trobe University

• Australia
• Higher Education
• 700 & Above Employee

• Critical Incident Response Team Leader (customer service lead)

  • Feb 2017 - Dec 2017

  Lead a small team to provide excellent customer service to hundreds of students over 2 orientation programs with demonstrated positive outcomes in student engagement, finalised enrolments and student satisfaction ratings. Highlights: • Applied interpersonal skills to make new students feel welcome and to arrive at beneficial problem resolutions in a high stress environment • Provided outstanding customer service which actualized Latrobe University’s values • Participated in team-building activities to enhance working relationships • Led projects and analyzed data to identify opportunities for improvement • Used critical thinking to break down problems, evaluate solutions and make decisions • Created a safe space for vulnerable students by setting up aid stations and response plans

• Connect Mentor

  • Feb 2016 - Dec 2016

  Operated as a customer service representative over the two orientation programs run in 2016 creating positive impact through the application of communication skills, problem resolution and escalation procedure. • Resolved problems, improved operations and provided exceptional service • Practiced active listening to help customers to feel understood and respected • Actively listened to customers' requests, confirming full understanding before addressing concerns Operated as a customer service representative over the two orientation programs run in 2016 creating positive impact through the application of communication skills, problem resolution and escalation procedure. • Resolved problems, improved operations and provided exceptional service • Practiced active listening to help customers to feel understood and respected • Actively listened to customers' requests, confirming full understanding before addressing concerns