Experience

TotalEnergies Power & Gas Belgium

• Belgium
• Utilities
• 100 - 200 Employee

• L2C operations & data quality Team Lead

  • Apr 2023 - Present

• L2C operation & data quality coordinator

  • Oct 2022 - Apr 2023

  I manage a team of 8 people.

• Sales Operations Coordinator

  • Sep 2021 - Oct 2022

  I manage a team of 4 people and take care of : - Process&Data (Data quality governance, Sales Process Monitoring/optimization, Data & Process Knowledge Keeper)- Technology ( Systeme Integration, CRM Management & Support, Sales Tools optimization)- Performance (Lead Generation, Sales Motivation (Incentive), Sales Funnel Reporting, High level planning&strategy)- Operations (Sales Training, Sales Operations box management, Improve administrative intelligence)

• Bid Officer

  • Oct 2016 - Sep 2021

  - Pre-Sales Format the consumption data to be uploaded in the quoting engine tool.Monitor the won & lost deals versus the competitors including pricing positioningAnalyze & allocate offer requests based on sales organization (Territory Matrix) & ensure follow-up Collect, analyze, format & synthez consumption data necessary for the establishment of pricing and the development of the tender in order to sign theenergy contract Define requests for data treatment when necessary.Collaborate with Customer Care and Back Office in order to ensure the good understanding of signed contracts (client data or contractual arrangements)- Process & Sales SupportAnalyze & Support to the improvement of any ‘support to sales’ process: Participate in the design and implementation of Bid Management processDocument, prepare and update sales related documents - Sales ReportingGénérer et analyser certains résultats commerciaux afin de monitorer l’évolution des objectifs de la business unit ainsi que pouvoir définir certaines tendances de marché et améliorer à la fois le positionnement commercial ainsi que la gestion des données nécessaires pour la remise d’offre.Jouer le rôle de point de contact pour toute demande de reporting (Finance ou interne à la Business Unit)Faciliter la communication et harmoniser l’échange d’information entre le CRM et d’autres outils de gestion utilisés au sein du département Enterprise Market Show less

• Sales BtoB

  • May 2016 - Sep 2016

  Mon rôle est de : • De présenter l'offre commerciale, les valeurs et les atouts de l'entreprise • D’effectuer le bilan des besoins énergétiques des prospects à court et moyen terme • D'analyser leurs coûts actuels, de réaliser et de négocier les offres commerciales, pour ensuite rédiger le contrat • De représenter l’entreprise lors d’évènements, le cas échéant • De valider la satisfaction du client et de favoriser le référencement de nouveaux clients • De participer aux activités du département (réunions commerciales, formations, ….) • De gérer votre portefeuille de clients (gestion du CRM, …. ) • De répondre à des offres réactives • D’être un véritable acteur de votre fonction et de participer, de manière créative, dynamique et proactive, au développement de cette nouvelle activité • De participer à des activités de Market Research ou Customer Satisfaction afin d’élargir vos compétences et domaines d’expertise • De supporter l’équipe d’Account Managers dans la gestion des leads et de leur portefeuille • De supporter les actions commerciales et marketing et de gérer, occasionnellement, des tâches de Sales Support. Show less



Webissimus

• Région de Liège, Belgique

• Account Manager

  • Apr 2015 - May 2016



Click Media Agency, LLC

• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Jan 2015 - Apr 2015



Lucimed

• Belgium
• Health, Wellness & Fitness
• 1 - 100 Employee

• Responsable marketing junior

  • Sep 2014 - Dec 2014

  ==> Event Manager: Function: - Role in organizing the participation of Lucimed at fairs and congress (ESRS Tallinn, MEDICA Dusseldorf, CGS Las Vegas, DGSM Cologne, WASM Seoul). - Develop Marketing supports to attract doctors, researchers, and potential distributors. - Present the Luminette to doctors, researchers and potential distributors (at ESRS Tallinn and Medica Dusseldorf ). ==> Digital Manager: Function - Manage small changes on luminette.be, lumie.be, melamedic.be - Optimize the search engine advertising campaign for lumie.be, luminette.be, melamedic.be - Optimize the content to match with the customer needs for lumie.be, luminette.be, melamedic.be - Optimize the content to match with search engine optimization expectation. - Manage the SMO campaign for Luminette. ==> Brand Manager - Develop Melamedic and Lumie brands in Belgium. ==> Marketing Manager - Develop a marketing plan for the launching of our new product (Luminette 2.0) - Manage press release Show less



The Bocal

• Belgium
• Advertising Services

• Key Account Manager

  • Sep 2012 - Aug 2014

  With a motivated team, we create“The Bocal” -a community management company based on Inbound Marketing. Our purpose was to create our brand and product in in 3 steps: get found, convert, and analyse. My first part of the job was to develop the brand of the agency : - I developed a global marketing plan for the company. - I actively participated to the development of the website. - I organised an event for the launching of the company. My second part of the job was to find new clients as a Key Account Manager: - I developed a sales pitch based on the strengths and weaknesses of the company. - I created attractive supports for the presentation of the company to the clients. - I created a data base with potentials clients. - I met potentiel clients. While I was working for two years for The Bocal,, we worked with big companies, such as Auctelia, Proximedia, Globule bleu, IBA, In fine, Bongrain et Les Ardentes. Thanks to this experience I learnt : - to manage a customer portfolio and satisfy client by working hard. - to ask the right questions to make people clearly define their needs. - to clearly identify a need and find a way to fill its in. Show less



Laboratoire Boiron Belgique

• Région de Bruxelles, Belgique

• Marketing Assistant

  • Jul 2013 - Jul 2013

  I analyzed all the competitors of a portfolio of 10 products of the company. I identified all the strengths and weakness of products in their specific market. I analyzed all the competitors of a portfolio of 10 products of the company. I identified all the strengths and weakness of products in their specific market.



Boiron France

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Marketing Assistant

  • Jul 2012 - Aug 2012

  I worked with Adobe Indesign, Photoshop, Illustrator and Premiere. I adapted banners and posters and I set blur and subtitles on a video I worked with Adobe Indesign, Photoshop, Illustrator and Premiere. I adapted banners and posters and I set blur and subtitles on a video



Webissimus

• Région de Liège, Belgique

• Télémarketeur

  • Sep 2011 - Sep 2011

  I worked three weeks as a telemarketer for the company Webissimus. My role was to take appointments with prospects for the trade commissioners of the company. I worked three weeks as a telemarketer for the company Webissimus. My role was to take appointments with prospects for the trade commissioners of the company.