Experience

Ease

• United States
• Software Development
• 100 - 200 Employee

• Implementation Analyst

  • Apr 2021 - Present

  o Executes the setup of carrier integrations on the Ease platform o Proactively converts a broker book of business with partner carriers to an integrated enrollment process o Coordinates and solves technical data communication and integration issues o Troubleshoots technical issues related to data integration and flow o Analyzes customer data specifications and provides proactive solution analysis o Creates documentation for future reference, training and support purposes o Provides customers and internal teams with support on technical integration issues Show less



Signature Performance, Inc.

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Business Analyst

  • Sep 2020 - Apr 2021

  o Part of the development team within a project management office utilizing an Agile Methodology and Scrum frameworko Wrote and executed test cases o Created bug tickets to identify and solve problemso Learned new programs and technologies in order to execute tasks effectively o Helped implement a new claims processing system to process CHAMPVA claims

• Claims Processor

  • May 2017 - Sep 2020

  • Claims Processor o Contracted through the United States Department of Veterans Affairs (VA)o Appropriately handles sensitive and secure informationo Consistently exceeds quality and productivity standards on a monthly basiso Researches and evaluates accounts for proper adjudicationo Performs electronic claims editing and submits claims validation to the Veterans Administration Central Business Office for payment processingo Utilizes VA's contracts to evaluate accuracy of payment and documents claims processing activity into VA systemso Maintains a working knowledge of applicable VA regulations as they relate to proper claims adjudication• Billing and Enrollment Specialist o Processed enrollments of active duty service members, retirees, and their families into the appropriate TRICARE plan for their needso Assigned beneficiaries to primary care managerso Processed credit card payments, checks, and electronic funds transferso Established automatic payments for recurring monthly dues Show less



Scooter's Coffee

• Food & Beverages
• 700 & Above Employee

• Barista

  • Nov 2015 - Jan 2017

  • Barista o Generated revenue by offering multiple Scooter’s products and services o Prepared drinks and food items to the specifications requested by the customers o Ground coffee beans, prepared espresso shots, and steamed milk • Barista o Generated revenue by offering multiple Scooter’s products and services o Prepared drinks and food items to the specifications requested by the customers o Ground coffee beans, prepared espresso shots, and steamed milk



Nike

• United States
• Retail
• 700 & Above Employee

• Stockroom, Sales Floor

  • Nov 2013 - Jan 2017

  o Operated a digital POS system to restock merchandise sold on the sales floor o Received trucks, scanned new products into Nike system o Priced, security tagged, and organized shipment to stock in proper location o Performed stockroom audits to ensure product was available and organized o Drove sales by educating consumers on numerous Nike products and services o Used product knowledge and enthusiasm to deliver quality customer service o Participated in “Access to Sport” community program to encourage sports and physical activity at local elementary schools • Voted store MVP in April 2016 Show less



Canoyer Country Greenhouse Inc

• United States
• Farming

• General Laborer

  • Feb 2011 - Oct 2013

  o Maintained a knowledge of plant names and growth habits in order to properly provide guidance to consumers o Kept facility grounds orderly by watering, mowing, weeding, and edging o Loaded trucks with a variety of landscaping products using a skid-steer o Operated a forklift to unload pallets of product from shipment trucks o Delivered product to homes and businesses o Performed miscellaneous manual labor tasks o Maintained a knowledge of plant names and growth habits in order to properly provide guidance to consumers o Kept facility grounds orderly by watering, mowing, weeding, and edging o Loaded trucks with a variety of landscaping products using a skid-steer o Operated a forklift to unload pallets of product from shipment trucks o Delivered product to homes and businesses o Performed miscellaneous manual labor tasks