Samuel Ekundayo
Senior Technical Support Engineer at IP Integration- Claim this Profile
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Bio
Credentials
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Turning Weaknesses into Strengths
LinkedInJun, 2023- Nov, 2024 -
Mastering the Skill of Confidence
LinkedInMar, 2023- Nov, 2024 -
Time Management Fundamentals
LinkedInMar, 2023- Nov, 2024 -
How to Set Goals When Everything Feels Like a Priority
LinkedInJan, 2023- Nov, 2024 -
Python Essential Training (2022)
LinkedInJan, 2023- Nov, 2024 -
Creating Your Personal Brand
LinkedInNov, 2022- Nov, 2024 -
Programming Foundations: Fundamentals
LinkedInNov, 2022- Nov, 2024 -
Excel Essential Training (Office 365/Microsoft 365)
LinkedInJun, 2022- Nov, 2024 -
SQL Essential Training
LinkedInJun, 2022- Nov, 2024 -
Wireshark: Network Troubleshooting
LinkedInJun, 2022- Nov, 2024 -
Wireshark: Functionality
LinkedInMay, 2022- Nov, 2024 -
Wireshark: VoIP
LinkedInMay, 2022- Nov, 2024 -
Creating a Positive Customer Experience
LinkedInApr, 2022- Nov, 2024 -
Developing a Learning Mindset
LinkedInApr, 2022- Nov, 2024 -
Good Habits, Bad Habits (Blinkist Summary)
LinkedInApr, 2022- Nov, 2024 -
Supporting Your Mental Health While Working from Home
LinkedInApr, 2022- Nov, 2024 -
Wireshark Essential Training
LinkedInApr, 2022- Nov, 2024 -
Avaya OneCloud™ CCaaS Public Sales Proficient
AvayaNov, 2021- Nov, 2024 -
Avaya OneCloud™ CCaaS Public Sales Proficient
AvayaNov, 2021- Nov, 2024 -
Avaya OneCloud™ CCaaS Public Sales Proficient
AvayaNov, 2021- Nov, 2024 -
Google IT Support Certificate
CourseraSep, 2021- Nov, 2024 -
The Bits and Bytes of Computer Networking
CourseraAug, 2021- Nov, 2024 -
ITIL 4 Exam Preparation
CourseraJul, 2021- Nov, 2024 -
Technical Support Fundamentals
Coursera | GoogleJul, 2021- Nov, 2024 -
Verified International Academic Qualifications
World Education ServicesJun, 2021- Nov, 2024 -
Avaya Cloud Office™ Design Proficient
AvayaApr, 2021- Nov, 2024 -
Avaya Cloud Office™ Sales Proficient
AvayaApr, 2021- Nov, 2024 -
Avaya OneCloud™ CCaaS Public Sales Proficient
AvayaApr, 2021- Nov, 2024 -
Avaya Subscription Sales Proficient
AvayaApr, 2021- Nov, 2024 -
Genesys Cloud Certified Professional
GenesysSep, 2022- Nov, 2024 -
Genesys Cloud Certified Professional
GenesysSep, 2022- Nov, 2024 -
Avaya Aura® Contact Center Administrator Specialized
AvayaJun, 2022- Nov, 2024 -
LogicMonitor Certified Associate
LogicMonitor, Inc.May, 2022- Nov, 2024 -
Avaya Midsize Solutions Design Certified
AvayaNov, 2021- Nov, 2024 -
Avaya Aura® Contact Center Design Certified
AvayaOct, 2021- Nov, 2024 -
Avaya IP Office™ Platform Support Certified
AvayaSep, 2021- Nov, 2024 -
Avaya Contact Center Select Support Certified
AvayaAug, 2021- Nov, 2024 -
Avaya Contact Center Select Support Certified
AvayaAug, 2021- Nov, 2024 -
Avaya Aura® Core Components Implement Certified
AvayaMay, 2021- Nov, 2024 -
Avaya IP Office™ Platform Implement Certified
AvayaMay, 2021- Nov, 2024 -
Avaya Midsize Solutions Sales Specialized
AvayaMar, 2020- Nov, 2024 -
Avaya OneCloud™ CCaaS Sales Specialized
AvayaMar, 2020- Nov, 2024 -
Avaya OneCloud™ UCaaS Sales Specialized
AvayaMar, 2020- Nov, 2024
Experience
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IP Integration
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Senior Technical Support Engineer
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Apr 2022 - Present
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Simba Infrastructure Ltd
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Nigeria
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Telecommunications
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1 - 100 Employee
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Senior VoIP Engineer (UC & CC)
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Apr 2018 - Feb 2022
Collaborate with the sales team and acting as a technical expert in customer presentations.Providing comprehensive technical solution design per customer to meet the client's goals.Installation, deployment, and support of Avaya Products e.g. IP Office, ACCS, AAMS, IPOCC, ASBCE, Scopia, CM, ACR, AACC, ASM, SMGR, AES, AAEP, MPP, CMS, etc.Research new technologies and approaches to meet and exceed the expectations of our clients.Training of engineers in the team on new Avaya products and guarantee their proficiency in dealing with client complaints.Scheduling periodic and proactive routine maintenance and backup for all our clients, as well as patch upgrades of our client's Avaya applications. Deployed and managing our Avaya Powered by Infrastructure and applications such as OSS, PbIPO and PbIPOCC. Show less
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Avaya Support Engineer
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May 2014 - Apr 2018
• Implementation, Support and General Maintenance of Avaya IP Office Solutions.• Implementation, Support and General Maintenance of Avaya IPOCC Solution.• Support and General Maintenance of Avaya Aura Solutions.• Integration of Avaya IP Office Solution with Avaya Aura Solution and other compatible IP Telephony solutions.• Issues resolution of IP Office and Avaya Aura based Clients• Clients Management
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Avaya Support and Implementation Engineer
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May 2014 - Apr 2018
• Implementation, Support and General Maintenance of Avaya IP Office Solutions.• Implementation, Support and General Maintenance of Avaya IPOCC Solution.• Support and General Maintenance of Avaya Aura Solutions.• Integration of Avaya IP Office Solution with Avaya Aura Solution and other compatible IP Telephony solutions.• Issues resolution of IP Office and Avaya Aura based Clients• Clients Management
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Nigerian Bottling Company Plc
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Nigeria
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Food and Beverage Services
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500 - 600 Employee
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Information Technology Intern
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Dec 2010 - Oct 2011
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Education
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2012 - 2014
Middlesex University
Master’s Degree, Telecommunications Engineering -
2006 - 2010
Redeemer's University
Bachelor’s Degree, Physics with Electronics
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