Shift Lead

• Jan 2018 - Present

Waiter

• Dec 2016 - Dec 2017

Member of the service team in the restaurant of one of Finland’s newest hotel brands. Also, to carry out responsibilities in other areas of the hotel as required.Responsible for à la carte service and larger groups ordering various set menus. Restaurant attracts varied clientele of hotel guests, visitor and locals. Member of the service team in the restaurant of one of Finland’s newest hotel brands. Also, to carry out responsibilities in other areas of the hotel as required.Responsible for à la carte service and larger groups ordering various set menus. Restaurant attracts varied clientele of hotel guests, visitor and locals.

Waiter

• Mar 2015 - Dec 2016

Part of a successful international team at Royal Ravintolat first concept restaurant. (Ravintola "The Cock")Main responsibilities include managing a section of the restaurant during service ranging from high turnover tables to large groups. Required to maintain knowledge of changing food menu and alcoholic products such as Cocktails, Beers and Wines.Responsible for Alcohol Storage area and entering delivery information into Micros Inventory.Key holder for the restaurant and also have access to alarm codes and safe. When required will manage a shift and be responsible for the bar, answering telephone, taking reservations and hosting. Also to close restaurant, complete Tilitys and also open restaurant.Currently undertaking Maison by Pernod Ricard bartender training.www.thecock.fi

Waiter/Kitchen Assistant/Bartender

• May 2013 - Sep 2014

Member of a small team managing a successful British owned restaurant in a Spanish tourist resort. Service included International customers during peak season and local clientele during off season.Responsible for welcoming and seating guests, offering and serving drinks and taking customers food orders. Also required to cooperate with kitchen to give and receive food orders. Other duties included general housekeeping during and after shifts.Covered holidays/illness as business required including assisting in preparing/serving food in kitchen area.Role required flexible working hours, cash handling, excellent customer service, high levels of hygiene and working within a small team.

Receptionist

• May 2009 - Nov 2012

Required to manage various computer systems in busy doctors surgery. Team work and customer service skills used to help patients in doctor's surgery. Various office skills utilised such as copying, scanning, word processing, spreadsheets, mailing and taking telephone calls. Used IT programmes of EMIS, MS Office and Docman on a daily basis.Held door and alarm codes and keys to premises in order to follow opening and closing procedures.Flexible role requiring leave and illness to be covered at short notice and for different roles to be undertaken to suit the needs of the surgery.

Bartender/Waiter

• May 2007 - Dec 2008

Part of a team required to serve social club members and customers food and drink and ensure high quality customer service. Important to be flexible to cover shifts and various areas of the business when required. Typical shift included counting till and float, restocking of bar, changing of barrels and general housekeeping duties. Part of a team required to serve social club members and customers food and drink and ensure high quality customer service. Important to be flexible to cover shifts and various areas of the business when required. Typical shift included counting till and float, restocking of bar, changing of barrels and general housekeeping duties.