Experience

Flo Health Inc.
• United Kingdom
• Wellness and Fitness Services
• 300 - 400 Employee
• User Experience Researcher

  • Mar 2022 - Present


Siilo

• Netherlands
• Hospitals and Health Care
• 1 - 100 Employee

• User Experience Researcher

  • Apr 2020 - Mar 2022

  As the first UX researcher at the company I developed and implemented a research strategy that was practiced day-to-day by the entire product team to continuously discover key insights in order to improve our products. Research methods included in-depth and contextual interviews, focus group discussions, concept testing, prototype testing (moderated and unmoderated), user story mapping, opportunity and assumption mapping, A/B testing, and surveys. During my everyday work I collected unstructured, qualitative data before converting it into actionable results that were surfaced routinely across product and engineering teams to inform next steps in the development cycle. I took a lot of pride in representing users within the company and presented compelling findings and user stories across the entire organisation on a weekly basis to build empathy and to help position the working lives of the medical professionals at the heart of our work. Show less



Patient Journey App

• Netherlands
• Hospitals and Health Care
• 1 - 100 Employee

• Product Specialist

  • May 2017 - Apr 2020

  As a Product Specialist at Patient Journey App, my role involved: • The independent and proactive management of 40+ international accounts (providing excellent support and deepening relationships with hospitals and clinics around the world). • Frequent calls and meetings with doctors, nurses and medical professionals to communicate our technology and understand emerging problems in the field. • On site meetings at hospitals and presentations at conferences to represent our company goals and mission. • Active education about our product for customers via product workshops, a monthly product update newsletter, video tutorials, case study write ups and the development of a product knowledge base. • Daily project management and reporting of relevant progress with various internal and external stakeholders. • Regular communication with product development team about customer requests to coordinate roadmap and new features. Show less



Elsevier

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• User Experience Researcher

  • Sep 2016 - Mar 2017

  As a User Researcher Intern I was responsible for: • The design of local and remote usability testing and development of several research proposals and test scripts. • One-on-one remote interviews with academic researchers from around the world, followed by transcription and detailed note taking of each interview for analysis. • In depth analysis of user tests drawing on qualitative data analysis software and methodology, followed by the writing up of research results in a report and presentation format for the product development team. Show less



IceMobile

• Netherlands
• Information Technology & Services
• 1 - 100 Employee

• User Experience Researcher

  • May 2016 - Aug 2016

  • Interned alongside UX researchers, developers, interaction designers and BI specialists to discover useful insights and stories about users of supermarket apps in the Netherlands, China, Denmark and Thailand. • Designed, setup and conducted 1-1 usability testing, assisted Whatsapp and Facebook context studies, and performed detailed qualitative data analysis using Atlas.ti. • Interned alongside UX researchers, developers, interaction designers and BI specialists to discover useful insights and stories about users of supermarket apps in the Netherlands, China, Denmark and Thailand. • Designed, setup and conducted 1-1 usability testing, assisted Whatsapp and Facebook context studies, and performed detailed qualitative data analysis using Atlas.ti.



Centre for Human Drug Research

• Netherlands
• Research Services
• 200 - 300 Employee

• Qualitative Researcher

  • Apr 2016 - May 2016

  • Conducted interviews and focus group discussions with research directors, clinical scientists, physicians, nurses, statisticians and data scientists, which provided the primary material for my MSc thesis. • Designed surveys and infographics for a case study about the centre. • Conducted interviews and focus group discussions with research directors, clinical scientists, physicians, nurses, statisticians and data scientists, which provided the primary material for my MSc thesis. • Designed surveys and infographics for a case study about the centre.



University of Amsterdam

• Netherlands
• Research Services
• 700 & Above Employee

• Editorial Intern - Medicine Anthropology Theory (Journal)

  • Sep 2015 - Apr 2016

  During my studies I interned for the Medical Anthropology Theory journal by researching and contacting potential authors from around the world to contribute and review articles for quarterly editions. As well as this I was involved in the formatting and uploading of archival content. The journal publishes scholarly articles, reviews, and reports related to medical anthropology and science and technology studies. During my studies I interned for the Medical Anthropology Theory journal by researching and contacting potential authors from around the world to contribute and review articles for quarterly editions. As well as this I was involved in the formatting and uploading of archival content. The journal publishes scholarly articles, reviews, and reports related to medical anthropology and science and technology studies.


Sainsbury's
• United Kingdom
• Retail
• 700 & Above Employee
• Customer Service Assistant

  • Sep 2012 - Aug 2015


Cornish & Devon Post Ltd

• Editorial Intern

  • Aug 2013 - Sep 2013

  Assisted the editorial team at primary research for news articles, editing and proofreading, archive filing, and design formatting. Assisted the editorial team at primary research for news articles, editing and proofreading, archive filing, and design formatting.