Senior Service Engineer

• Feb 2023 - Present

Service Engineer

• Jan 2021 - Feb 2023

Responsible for tracking tickets in the DevOps queue and making sure they are getting worked on and have appropriate target dates.Responsible for training new SRE’s on the CFS platform and how to successfully work a ticket from start to finish.Responsible for helping to move the CFS platform forward by working tickets in the DevOps queue and upgrading the technology.Work with cutting edge technology such as: Kubernetes, Docker, and Helm.

Cyber Security Engineer

• May 2016 - Dec 2020

Primary Security Engineer for Incident Response triaging. Look into tickets coming from our 3rd party SOC to determine the legitimacy of the ticket using the various tools at my disposal (Carbon Black, Powershell, Mimecast, ForcePoint etc). Access Management (Okta, Azure) Update rules, policies, and the care and feeding of the platform. Manage the Email Security Gateway systems (Mimecast Email Security). Update rules and policies Manage the Web Security Gateway systems (ForcePoint). Update rules, policies and the care/feeding of the devices. Manage the endpoint security application (Carbon Black Defense). Go between for our 3rd party SOC and Flagship’s environment. Work with the SIEM, Splunk, to integrate logs and regular care/feeding of the platform. Write and maintain scripts to help automate different aspects of our environment. Built and maintain a python script that automates incoming new hires and creates them in our Active Directory environment. Built and maintain a python script that submits a file to our HR learning program with all active users. Built and maintain a python script that pulls new hires from our HR system and updates various attributes in Active Directory. Primary Security Engineer on all security platform migration/upgrades. Design and implement new platforms into the environment. Work with other IT teams to build and design all networks and systems necessary for the security product. Work with the security vendor to design and build all aspects of the security product to get it running in a timely fashion with little to no impact to daily Flagship operations. Show less

Associate Software Engineer

• Sep 2014 - Apr 2016

Performs subsystem definition, preliminary and detailed design, design implementation, subsystem and system integration, and testing. Participates in software requirements review, preliminary and critical design reviews, integration readiness review, and software acceptance reviews. Researches problems and develops solutions. Performs subsystem definition, preliminary and detailed design, design implementation, subsystem and system integration, and testing. Participates in software requirements review, preliminary and critical design reviews, integration readiness review, and software acceptance reviews. Researches problems and develops solutions.

IT Support Technician

• Jul 2014 - Sep 2014

Complete work orders via the work order system Allocation and maintenance of IT equipment throughout the Fulfillment Center Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices RMA and repair process for all devices under warranty Complete work orders via the work order system Allocation and maintenance of IT equipment throughout the Fulfillment Center Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices RMA and repair process for all devices under warranty

Level I Information Technology Technician

• Sep 2013 - Jun 2014

Complete work orders Keep Computer labs running Fix printer issues Fix software issues Re-image computers using Norton Ghost Work with Other IT team members to solve problems and complete tasks Complete work orders Keep Computer labs running Fix printer issues Fix software issues Re-image computers using Norton Ghost Work with Other IT team members to solve problems and complete tasks

Sales Associate

• Jul 2008 - Sep 2013

Customer service Consult with customers on technology Key holder Cellular Phone services Plan, organize and administer a full range of activities that support work projects, research, and development. Customer service Consult with customers on technology Key holder Cellular Phone services Plan, organize and administer a full range of activities that support work projects, research, and development.