Samuel Bench

Product Manager at CoverMyMeds
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Contact Information
us****@****om
(386) 825-5501
Location
Columbus, Ohio, United States, US
Skills

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Bio

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Credentials

  • Professional Scrum Product Owner I
    Scrum.org
    Mar, 2020
    - Nov, 2024
  • Product Management: Building a Product Roadmap
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • UX Foundations: Making the Case for Usability Testing
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • UX Foundations: Usability Testing
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Professional Scrum Master I
    Scrum.org
    Aug, 2019
    - Nov, 2024
  • Product Management Program
    UC Berkeley Executive Education
    May, 2019
    - Nov, 2024

Experience

  • CoverMyMeds
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Product Manager
      • Jan 2021 - Present

      - Vision owner for internal products and tools used by roughly ~200 team members - Maintain a prioritized product backlog and strategic roadmap- Conduct user interviews and stay in touch with the needs of our internal tool users - Collaborate with developer and leadership teams on continued improvements to existing and new internal products

    • Associate Product Manager
      • May 2019 - Jan 2021

      - Coordinated with engineering manager to bring our internal apps up to date and on a viable path to continuous delivery- Designed a new internal product leveraging OCR technology to improve our team's effectiveness and efficiency, and worked with development team to deliver on time to the team relying on it- Led a 6 week professional development course on Product Management with a focus on learning the basics and understanding how product fits into the larger business at CoverMyMeds

    • Support Supervisor
      • Jan 2018 - Apr 2019

      - Team leader for two teams of 8 Account Coordinators- Coached and led my team with a focus on their growth, as well as fostering a sense of ownership for the work they do- Managed additional projects as necessary- Advocated for improvements to internal applications and programs to improve the internal user experience and increase our support team's effectiveness and efficiency

    • Account Coordinator/Specialist Hybrid
      • Mar 2016 - Jan 2018

      - Acted as an informal team leader for day to day operations for our Account Specialist team- Trained new hires on internal applications and programs- Provided inbound support to CoverMyMeds end users via chat and phone calls

    • Account Specialist
      • Jun 2015 - Mar 2016

      - Provided outbound phone support to CoverMyMeds end users

Education

  • The Ohio State University
    Bachelor's Degree, English Language and Literature, General
    2012 - 2014
  • Sinclair Community College
    Dual Enrollment
    2009 - 2012

Community

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