Experience

RubyPlay

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Senior Account Manager

  • Mar 2022 - Present

• Senior Account Manager

  • Mar 2022 - Present



Microgaming

• Isle of Man
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Dec 2019 - Mar 2022



NetEnt

• Sweden
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Account Manager

  • Oct 2018 - Oct 2019

  NetEnt – Account Manager October 2018 – October 2019 - Managing 22 accounts and served as a consultant to operators to assist in launching NetEnt products or Gaming Solutions - Working with my Customers to help devise marketing strategies and provide key data to assist with promotion or bonus led insight - Sell, upsell and cross sell NetEnt gaming solutions - Key insight into European territories in terms of competitor and regulatory landscape, with a key focus on Eastern Europe Success: - Successfully grew portfolio by 20% in one year - Strong relationship with my Customers - Good knowledge of Casino and Live Casino products Show less



MBYB LTD

• August 2017 – September 2018

• Founder-Owner

  • Aug 2017 - Sep 2018

  - Managing an online business related to e-commerce focused on French markets - Website creation (mobile / desktop) - Facebook Ads, Amazon, Shopify - Niche research, sourcing - Created my own website - SEO - Creation of content, blog Success: - Increased sales activity by 120% in the first 7 months - Managing an online business related to e-commerce focused on French markets - Website creation (mobile / desktop) - Facebook Ads, Amazon, Shopify - Niche research, sourcing - Created my own website - SEO - Creation of content, blog Success: - Increased sales activity by 120% in the first 7 months



Lotto Services

• San Gwann

• Customer Relationship Manager

  • Nov 2016 - Jul 2017

  - Started as a Community Manager but within 2 months it led to the position of Customer Relationship Manager - Creating campaigns across different channels to reach out to new and existing customers - Taking the lead on the marketing/CRM when creating a strategy to reach out to customers - Tools used consisted of social media (mainly Facebook) and other channels such as email and SMS - Campaigns were targeting one main market but was planning on a strategy to expand to other markets - Helping out with customer support tasks and communications - Creating business processes within the customer support team and set up all of the communication templates used by the customer support agents Show less



Sara Grech Real Estate

• Malta
• Real Estate
• 1 - 100 Employee

• Sales Real Estate Agent

  • Nov 2014 - Nov 2016

  Identifying new prospects, converting them to potential customers and working with existing clients to help them buying or selling residential properties. Achievements • 9th best agent of the company in Malta (85 employees) after a year • Managing a panel of 150 new clients • 15 properties sold in 1.5 year (selling price between €200,000 and €1.5M) Identifying new prospects, converting them to potential customers and working with existing clients to help them buying or selling residential properties. Achievements • 9th best agent of the company in Malta (85 employees) after a year • Managing a panel of 150 new clients • 15 properties sold in 1.5 year (selling price between €200,000 and €1.5M)



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• Professional Volleyball Player

  • 1997 - 2013

  Professional Volleyball Player / Coach Played in 10+ clubs for 7 countries France, Russia, Switzerland, Greece and Latvia, Roumania, Azerbaijan and French National team. Progressed from Junior to Senior France National team member to Acting Captain, to Women's Professional Team Assistant Coach to Coach. Decorated with multiple Best Scorer, Best Server, and Best Spiker titles. Professional Volleyball Player / Coach Played in 10+ clubs for 7 countries France, Russia, Switzerland, Greece and Latvia, Roumania, Azerbaijan and French National team. Progressed from Junior to Senior France National team member to Acting Captain, to Women's Professional Team Assistant Coach to Coach. Decorated with multiple Best Scorer, Best Server, and Best Spiker titles.



AXA en France

• France
• Insurance
• 700 & Above Employee

• Wealth Financial Advisor

  • Sep 2005 - Sep 2007

  Identifying new prospects, converting them to potential customers (corporate private individuals) and turning them into loyal customers. Mentoring and leading new employees for product and client relationship. Achievements • Consistently exceeded management-defined objectives by at least 30% • Increased annual profits through introducing innovative methodology for attracting new clients and retaining existing contracts • Corporate contest winner on a regular basis (ex. Best Sales for Product) • Mentoring under-performing employees to bring their performance back on target Show less