Experience

Africa Data Centres

• South Africa
• Computer and Network Security
• 100 - 200 Employee

• • Jul 2022 - Present

  Overseeing service delivery processes, maintaining customer relationships, resolving service issues, developing service delivery strategies, and monitoring performance metrics. My goal is to ensure that services are delivered efficiently, on-time, and with a high level of customer satisfaction. I work closely with teams within the organization to identify and implement process improvements, communicate with customers to address their needs, and monitor performance metrics to continuously improve service delivery. Show less

• • Aug 2022 - Dec 2022

  • Assumes ownership of the Data Centre Space and liaise with Infrastructure Manager to ensure consistent customer experience.• Design data Centre solutions for prospective hyperscale's/large enterprise customers• Send weekly, monthly and quarterly reports for Management review• Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice• Forecast staff needs, including coaching, motivating and developing team members.• Manage the Service Coordination team and liaising with sales team, presales team , DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.• Manage the entire cycle of customer on-boarding process to sign-off and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.• Responsible for client expectation management• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience• Coordinate Data Centre tours for potential customer and visitors or assigning such responsibilities as may be needed.• Manage a team of data centre operation technicians • Train and develop a data centre operation technicians to carry out customer daily operational activities• Provide information needed for yearly budgets in Data Center.• Provide technical supports for activities involving Data Center supports services and Operations.• Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice• Forecast staff needs, including coaching, motivating and developing team members.• Design and develop Collo solutions for prospective customers Show less

• • Mar 2022 - Jul 2022

  •Responsible for all operational tasks and activities within the co-location andother operational areas. This includes network connectivity, planning andimplementation of racks, cable trays and power distribution.• Responsible for ensuring compliance with defined capacity thresholds, as well asthe budget for rack and cable infrastructure• Responsible for the coordination of all work carried out in the data halls,supervision of technicians, customers, and third-party vendors• Responsible for all related design of network and cross-connect entries into theData Centre space and between Internet Service Providers and customers• Coordinate the team and liaising with sales team, presales team, DC product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.• Coordinate the entire cycle of customer on-boarding process to sign-off and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.• Responsible for client expectation management• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience• Coordinate Data Centre tours for potential customers and visitors or assign such responsibilities as may be needed.• Coordinate a team of data centre operation engineers • Train and develop a data centre operation technicians to carry out customer daily operational activities• Provide information needed for yearly budgets in Data Center.• Provide technical supports for activities involving Data Center supports services and Operations.• Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice• Forecast staff needs, including coaching, motivating and developing team members.• Design and develop Collo solutions for prospective customers Show less

• • Sep 2021 - Mar 2022

  Data Center Colocation Planning • Providing inputs for capacity management of the computer rooms, allocation of equipment location, power, and network connectivity, and cooling capacity• Tracking and labeling of assets for Asset Management• Providing quotations for planned jobs to customers, and assessing the feasibility of each request to make sure contractual service levels can be metData Center Colocation Management• Day-to-day allocation of colocation space (racks, keys, cages, power feeds, networking) and installation of equipment.• Inspection of equipment coming into the data center computer room, and a final inspection after installation• Operational supervision of outsourcing colocation contractors• Handling of requests from customers to analyze equipment and connectivity faults, alarms, and incidents, diagnose faults and restore servicesData Center Colocation Reporting• Recordkeeping and archiving of colocation activities undertaken, including for audit purposes• Regular reporting of remote hands services, including details for billing purposes as well as faults and incidents• Monitoring of stock levels and tool utilization, to keep an updated tool asset list and ensure they are maintained and serviced periodicallyData Center Colocation Compliance• Complying with all standard operating procedures related to colocation, including remote hands process.• On-site co-ordination with Data Centre security on security procedures, incidents, and reporting• Ensure that Data Centre buildings are clean, safe, and secure by rigidly following safety, security procedures.• Liaise positively and proactively with customers in order to resolve any issues, as measured through Mean Time to Restore services. Show less



MainOne

• United Kingdom
• Telecommunications
• 400 - 500 Employee

• Data Center Service Delivery Engineer

  • Feb 2021 - Sep 2021

  • Work with the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer. • Work with the team in the entire cycle of customer on-boarding process and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding. • Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience • Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements. Ensuring a consistent client experience in providing Data Center colocation Services. • Attend to RFQs and questionnaires from prospective customers. • Attend to other technical requirement documents from prospective customers. • Carry out site audit/survey at prospective customer locations. • Carry out mobile signal penetration test for customers. • Design of feasibility reports and DC solution for prospective customers; cable sizing, space power and cooling requirements for IT devices. • Capacity planning • Understanding of Service Level Agreements (SLA) for clients in the facility. • Ensuring availability of key parameters as agreed with the customer • Responsible for coordinating on-boarding activities for clients and executing client setup/ configurations. • Managing and coordinating of Client rack installations, power up and interconnectivity. • Providing support to Operations Centre (NOC)/Service Desk initiatives for client communication and first line support for Data Centre collocating customers Show less



Lumos Nigeria

• Nigeria
• Renewable Energy Semiconductor Manufacturing
• 100 - 200 Employee

• Information Technology Officer

  • Oct 2019 - Feb 2021

  I am a highly skilled IT support and data center manager with a strong background in providing first-tier support to users and managing data center operations. I have a proven track record of success in ensuring full-service excellence across a range of departments and systems, including servers, networks, and end-user support. I have a strong ability to configure and manage a range of IT devices, including firewalls, switches, wireless LAN controllers, and access points. I am skilled in configuring IP phones, cameras, NVRs, and network printers, and have experience in providing application support for a range of systems. In addition to my technical skills, I am highly experienced in managing data center operations, including ensuring optimal conditions and security measures are met. I have strong Microsoft Windows Server administration skills and am proficient in network monitoring, troubleshooting, and maintenance. I am skilled in managing service desk records and analyzing reports, and have a strong ability to take preventive actions to ensure service levels are met across operational groups. I am also experienced in managing antivirus servers and clients, as well as providing call center support. I have a track record of success in setting up and designing network architecture, implementing business continuity processes, and initiating IT asset management and tracking, leading to cost savings for my organization. I am highly motivated and dedicated to delivering exceptional IT support and data center management services. Show less



Netcom Africa Limited

• Nigeria
• Telecommunications
• 100 - 200 Employee

• Data Center Management Engineer

  • Jun 2019 - Oct 2019

  I am a highly skilled data center management engineer with a strong background in ensuring data center availability, access control, and environmental control. I have a proven track record of success in managing data center equipment inventory, proper documentation and reporting, and labeling according to approved naming conventions. I am skilled in laying network cables and providing support for collocating client devices, as well as remote support for collocated clients. I have a strong ability to ensure 99.9% network availability across all platforms and to observe trends and generate network reports to maintain and enhance quality service delivery. I have experience in fault handling and escalation, including identifying and responding to faults on networks, liaising with third party suppliers, and handling escalation through to resolution. I am proficient in providing first line diagnostics and troubleshooting complex technical customer problems. I am skilled in managing and maintaining a network monitoring system, and in providing second level support to resolve technical issues within service level agreements. I am highly organized and detail-oriented, with a strong ability to document trouble resolution through a trouble ticketing system. In addition to my technical skills, I have experience in data center management, including equipment collation, collocation, and inspection. I am also skilled in configuring WhatsUpGold to monitor alarms and thresholds on network components and send out alerts to engineers responsible for resolving outages. I am highly motivated and dedicated to delivering exceptional data center management services. Show less



Presto integrated Solution

• Ijebu Ode, Ogun, Nigeria

• Network and System Engineer

  • Apr 2018 - May 2019

  I am a highly skilled network engineer with experience in configuring networks on Mikrotik routers and ensuring their smooth and reliable operation. I have a strong track record of success in providing a campus-wide wireless network using Mikrotik access points and wireless WAN site-to-site bridges, as well as in designing and implementing a 3CX VoIP PBX. In my role, I am responsible for monitoring network performance and troubleshooting problem areas as needed. I have strong skills in overseeing the installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. I am skilled in ensuring network connectivity for all servers, workstations, telephony equipment, fax machines, and other network appliances. I have a strong ability to monitor and test network performance and provide performance statistics and reports. I am experienced in providing rack/stack of servers and Cisco routers and switches, and in loading Cisco IOS and preconfiguring devices. I am highly motivated and dedicated to delivering exceptional network engineering services. Show less



Mobest Infotech Solution

• Osun State

• Network and System Engineer || Instructor

  • Oct 2017 - Apr 2018

  I am a highly skilled network and system engineer with a strong background in establishing networking environments by designing system configurations, directing system installations, and enforcing system standards. I have a proven track record of success in the design and implementation of new solutions and in improving the resilience of current environments. I am skilled in maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization. I have experience in configuring routing and switching equipment, hosted IP voice services, and basic firewall configurations, as well as in remotely troubleshooting and fault finding if issues occur upon initial installation. In addition to my technical skills, I am experienced in teaching computer engineering, including hardware repair and maintenance, and in providing CCTV engineering and instruction. I am also a certified Cisco Networking Academy instructor, teaching CCNA and CCNP courses. I have strong skills in website design and web development, as well as in database management systems, including Oracle SQL and Microsoft SQL Server 2014. I am also an experienced instructor in Autodesk AutoCAD 2016 design in 2D and 3D. I have a strong ability to design and implement telephone systems, including Intercom, 3CX Phone system (hosted and onsite solutions), Bicom, RasPBX, FreePBX, and Asterix Show less