Samuel Tiberi

Administration Officer at United Services Union
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area

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Tanmay Parekh

Ridiculously efficient’ is the phrase that comes to mind when I think about Samuel. Having started in September 2017, he has been a cornerstone of the online customer service team who is always looking for new ways and avenues to help everyone. The approach with which Samuel works is meticulous and striving for resolving everything in the first point of contact is a key trait that he lives by. He is an absolute pleasure to work with who is a quick learner, adaptable to a difficult situation and takes decisions in the most ethical way.

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Credentials

  • HLTAID003 – Provide First Aid
    Australian Red Cross
    Sep, 2020
    - Nov, 2024

Experience

  • United Services Union
    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Administration Officer
      • Nov 2021 - Present

      Working as the Union’s Administration Officer in the Sydney head office, my work is varied and dynamic. Whilst working across the several administration units such as the Communication, Membership and Finance, my role is chiefly within the realm of Personal Assistant to the Manager of Administration and Finance. Key responsibilities I hold as the Union’s Administration Officer include:-Organising, arranging and communicating travel itineraries for employees and non-executive dignitaries. This includes booking flights, car hire and accomodation. -Being a contact point for our sponsors and vendors with the Union, for marketing or other requirements. -Lodging member’s legal referrals with our partner law firm, Carroll & O’Dea. -Maintaining personnel records securely, both digitally and physically, and the distribution of office access swipe cards. -Handling job vacancy processes, such as updating position descriptions, posting job advertisements, and liaising with candidates, management and interview panels. -Assisting the Executive Secretary to ensure the General Secretary and Union’s Executive are being accommodated with their needs. -Part of the Union’s Conference Services team which plans and executes the Union’s major conference on a yearly basis. -Ad hoc tasks for the Industrial department, such as lodging documents with the Industrial Relations Commission. -General office upkeep, including inbound and outbound mail distribution, taking calls from the Reception switchboard, arranging maintenance work as required and other general tasks.

    • Membership Officer
      • Jul 2021 - Nov 2021

      As a Membership Officer at the USU, I was responsible for maintaining and administering the membership database of a large trade union, within a small team.Part of the key aspects of the role included:-Processing applications and resignations for membership of the Union.-Allocating payroll deductions payments from employers to members' accounts.-Processing Retired Members' Club applications, including payments via cheque, credit/debit card or invoice.-General housekeeping on the database, by liaising with employers and members about discrepancies when they arise.

  • Australian Labor Party (NSW Branch)
    • Australia
    • Political Organizations
    • 1 - 100 Employee
    • Receptionist/Administrative Assistant
      • Jan 2020 - Jul 2021

      Working at the NSW Labor Party's head office as the front desk Receptionist & Administrative Assistant. My primary work areas were within the Membership Services Unit, Disclosures Department and Finance Department.Main Receptionist duties:- Greet and liaise with visitors, Parliamentary Officials, external stakeholders and members of the public.- Maintain kitchen and office standards.- Monitor and order office supplies and sundries including stationery and kitchen goods.- Answer and direct all incoming telephone calls and face to face enquiries.- Sorting and distribution of all incoming and outgoing mail, including company email.- Maintain and update staff phone lists & birthdays.Membership Services Unit:-Processing applications and renewals for the Party.-Providing high quality customer relations to Party members, officials and stakeholders regarding the membership of the Party.-Assisting the Membership Officer in administrative duties, correspondence and membership related events. Disclosures Department:-Assisting the Disclosures Officer in administrative tasks, including preparing regulatory documentation in-line with legislation.-Receipting and processing donations made to the Party while following legal and Party policies.-High quality customer service for Party members, elected officials, Parliamentary staff and other stakeholders, when communicating and assisting the objectives of Disclosures.Finance Department:-Administrative assistance to the Financial Controller and Finance Officer in ensuring all financial incomings and outgoings are properly documented within the Party's documentation systems.-Providing customer service to external providers and elected officials.-Ad hoc tasks as advised by the Financial Controller and Governance Director.

    • Office Assistant
      • Oct 2019 - Jan 2020

      Working at the NSW Labor Party's head office as a Office Assistant. During this time I was also posted in the NSW Opposition Leader's Office assisting their regional media team to collate regional media lists.My main work areas in the Party Office were within the Membership Services Unit and Finance Departments.Membership Services Unit:-Processing applications and renewals for the Party.-Providing high quality customer relations to Party members, officials and stakeholders regarding the membership of the Party.-Assisting the Membership Officer in administrative duties, correspondence and membership related events. NSW Opposition Leader's Office:-Work under the guidance of the regional media adviser as directed.-Research and collate regional media contact lists.-Liaise with regional media editors via telephone and email communication channels.-Categorise these contacts into state electoral boundaries and media regions.Finance Department:-Administrative assistance to the Financial Controller and Finance Officer in ensuring all financial incomings and outgoings are properly documented within the Party's documentation systems.-Providing customer service to external providers and elected officials.-Ad hoc tasks as advised by the Financial Controller and Governance Director.

    • Disclosures Assistant
      • Jul 2019 - Oct 2019

      Working at the NSW Labor Party's head office as a Disclosures Assistant. Reporting to the Disclosures Officer, I worked to ensure the Party's incoming donations were being complied, reported and disclosed in line with relevant legislation.Roles included:-Assisting the Disclosures Officer in administrative tasks, including preparing regulatory documentation in-line with legislation.-Receipting and processing donations made to the Party while following legal and Party policies.-High quality customer service for Party members, elected officials, Parliamentary staff and other stakeholders, when communicating and assisting the objectives of Disclosures.

  • David Jones
    • Australia
    • Retail
    • 700 & Above Employee
    • Customer Relations & Online Customer Service Assistant
      • Sep 2017 - Feb 2020

      While I was working as an Customer Relations & Online Customer Service Assistant at David Jones' head office in Sydney, I was responsible for responding to all forms of customer enquiries and feedback in store, online and through social media (including Live Chat) as part of the team. Within this role I was accountable for ensuring that all enquiries and feedback were resolved as part of David Jones' "five star service for today" commitment. Key attributes attained and developed were: -Telecommunication, Live Chat, email and social media customer service using a variety of platforms. -B2B communication to solve customer enquiries with vendors and contractors (i.e. Australia Post, Jimmy Choo & Valentino, among others). -Liaising with internal departments (including store teams, webstore production teams and management teams) -Using softwares such as Salesforce CRM, Inside by Powerfront, Facebook for Business and IBM Sterling. -Senior team leadership (training, supervising, and assisting with escalations from time to time on behalf of management). During my time at David Jones, the business oversaw immense change, with the redevelopment of its webstore, CRM systems and telecommunications systems, all of which challenged and developed team resilience.

  • Parliament of NSW
    • Australia
    • Political Organizations
    • 500 - 600 Employee
    • Short Term Relief Electorate Officer
      • Apr 2019 - Jun 2019

      Working for the elected member in the constituency of Londonderry, Prue Car. Working for the elected member in the constituency of Londonderry, Prue Car.

  • McDonald's
    • United States
    • Restaurants
    • 700 & Above Employee
    • Front Area Crew
      • Jul 2013 - Jul 2018

      McDonald's Front area Crew & Host: Take and Prepare food orders, operate electronic cash registers, maintain clean, comfortable eating environment for customers. I also am part of the restaurant’s ‘Create Your Taste’ Host team, which ensure a higher level of customer service and experience is provided to patrons. As part of the role at McDonald’s I take payment via EFTPOS systems, and physical cash (larger cash notes also meant I adhered to further policies to prevent fraud or counterfeit notes). During shift I ensure that customer areas such as the dining room are kept neat and tidy including mopping, sweeping, clearing tables, changing bins and other general cleaning duties.

Education

  • University of Technology Sydney
    Bachelor of Communication (Digital and Social Media), Communication
    2017 - 2019
  • TAFE NSW
    Certificate III, Business Administration
    2021 - 2021

Community

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