Samuel James Bunyan

Product Manager at Switchee
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Product Management Nanodegree
    Udacity
    Oct, 2021
    - Nov, 2024
  • Communication for Product Managers
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Product Management: Building a Product Strategy
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Technology for Product Managers
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Product Management First Steps
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • UX Foundations: Prototyping
    LinkedIn
    Dec, 2020
    - Nov, 2024

Experience

  • Switchee
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Product Manager
      • Sep 2021 - Present

      Promoted from Customer Operations due to high-performance. Establish presence as subject matter expert for thermostats and in-home devices.

    • Senior Customer Operations Associate / Junior Product Manager
      • Apr 2021 - Sep 2021

      Began my 6 month transition into product management at Switchee. Mentorship experience training two new staff members in the operations & customer support responsibilities I was departing

    • Senior Customer Operations Associate
      • May 2020 - Apr 2021

      Scaling Switchee's support function to look after 6000+ social housing residents in the United Kingdom.Training housing association's support teams so they become equipped to deal with Switchee-related queries from their tenants.

    • Customer Operations Associate
      • Nov 2019 - May 2020

      Specialised in Zendesk Explore software which reports on support tickets. Creation of weekly & monthly dashboards to feed bugs & product improvements into the Switchee engineering team.

    • Customer Support
      • Jun 2019 - Nov 2019

      Front line telephone, email and live chat customer support experience. Albeit a difficult and challenging role, I honed skills of conflict resolution, problem-solving and time-management by owning the support function.

  • KBR, Inc.
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Specialist
      • Jan 2019 - Jun 2019

      Expedited the process of cross-department collaboration through scrum management and improved documentation. This to ensure the procurement of deliverables for the project’s implementation on site in Algeria was transparent and efficient. Expedited the process of cross-department collaboration through scrum management and improved documentation. This to ensure the procurement of deliverables for the project’s implementation on site in Algeria was transparent and efficient.

  • Borden Ladner Gervais LLP (BLG)
    • Canada
    • Law Practice
    • 700 & Above Employee
    • Financial Coordinator
      • Nov 2017 - Nov 2018

      Financial & adminstrative assistance to the partners at one of the most reputable law firms in Canada. Financial & adminstrative assistance to the partners at one of the most reputable law firms in Canada.

  • Real Estate Council of British Columbia
    • Vancouver, British Columbia, Canada
    • Administrative Officer
      • Jul 2017 - Nov 2017

      All round administrative duties demonstrated. This position included proof reading of licences, data entry, maintenance of files and receiving correspondence. All round administrative duties demonstrated. This position included proof reading of licences, data entry, maintenance of files and receiving correspondence.

  • Spin
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Content Writer
      • Aug 2016 - Nov 2016

      Digital Marketing for Spin Brands' clients. Control over different businesses' social media accounts. Digital Marketing for Spin Brands' clients. Control over different businesses' social media accounts.

  • Agency
    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Waiter/Bar Staff/Kitchen Assistant/Food Service Assistant
      • Jun 2015 - Nov 2016

      Understand the importance of dependability and communication in a stressful environment Understand the importance of dependability and communication in a stressful environment

  • Azure Events Ltd (Corporate & Private Events Management)
    • Surrey
    • Waiter/Bar Staff/Kitchen Assistant
      • Jul 2010 - Sep 2015

      All rounded skills learnt with setting up event site, bar work, food preparation assistance, dismantling event site, also serving drinks, canapés and general table service. All rounded skills learnt with setting up event site, bar work, food preparation assistance, dismantling event site, also serving drinks, canapés and general table service.

  • Community Service Unit at St. Johns School Leatherhead
    • Leatherhead
    • Member of the School's Fundraising Committee
      • Sep 2011 - Jul 2012

      Member of the school’s fundraising committee scheduling events and setting weekly objectives. Directly engaged on a weekly basis working as a teaching assistant at a local primary school. Member of the school’s fundraising committee scheduling events and setting weekly objectives. Directly engaged on a weekly basis working as a teaching assistant at a local primary school.

Education

  • University of Leeds
    Bachelor’s Degree, History (International)
    2012 - 2016
  • University of Waterloo
    Study Abroad Year Exchange Programme, History
    2014 - 2015
  • St John's School Leatherhead
    High School, A2 Level: A – History, A – Business Studies, B – English Literature.
    2006 - 2012

Community

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