QA Project Coordinator

• Nov 2022 - Present

Marketing Committee Member

• 2018 - Present

Identified target demographic and convinced team of need to focus on said demographic. Developed marketing strategy and success metrics. Rewrote website content based on new targets. Provided input on website design and some wireframing. Developed product line to complement services and drive brand. Identified target demographic and convinced team of need to focus on said demographic. Developed marketing strategy and success metrics. Rewrote website content based on new targets. Provided input on website design and some wireframing. Developed product line to complement services and drive brand.

Academic Affairs Operations Manager

• Mar 2021 - Jul 2022

Planned and coordinated Commencement, Academic Awards, and Faculty Excellence Awards Ceremonies. Handled all communications for Office of Academic Affairs. Collected materials, edited and compiled presentations, created agendas, and sent communications in preparation for Board of Trustees Academic Affairs and Student Life Committee meetings. Collected materials, created agendas, and kept minutes for weekly Academic Affairs Leadership Team meetings. Interviewed, hired, and managed team of work study students for front desk receptionist duties. Handled student leaves of absence, academic appeals, participation requests, and other such petitions – approved, signed, and routed documentation to appropriate departments. Processed unpaid invoices, time-off requests, and faculty contracts in need of approval. Responded to student, parent, and alumnus inquiries. Created documents as needed. Assisted Executive Vice President for Academic Affairs with remote and in-person office functions. Show less

Multi Unit Manager

• Nov 2020 - Feb 2021

Oversaw operations of three tax offices, directly managing a team of two office managers, five receptionists, and thirteen tax professionals. Responsibilities included maintaining overall office productivity, coaching associates daily on how to improve performance, ensuring target metrics were met, recognizing high performers, managing schedules, interviewing and hiring associates, managing payroll, and upholding a safe and comfortable office environment for clients and employees alike. Oversaw operations of three tax offices, directly managing a team of two office managers, five receptionists, and thirteen tax professionals. Responsibilities included maintaining overall office productivity, coaching associates daily on how to improve performance, ensuring target metrics were met, recognizing high performers, managing schedules, interviewing and hiring associates, managing payroll, and upholding a safe and comfortable office environment for clients and employees alike.

Project Development Intern

• May 2017 - Sep 2017

Aided in development of new revenue streams, both services and products. Created project plan; developed business plan respecting budgetary and talent resource constraints; designed website and coordinated construction by an outside contractor within limited budget. Started talks with venture capitalists to fund future marketing initiatives. Helped to develop latest psychological assessment in order to create a new revenue stream; aided founder in thinking through go-to-market requirements; wrote majority of the text needed to publish assessment Show less

Administrative Assistant

• Oct 2015 - Jun 2016

Served as first line of support for wholesale and retail accounts, both existing and prospective; provided invoices and instruction to production floor staff, and shipped orders as they were completed. Expanded client base by establishing relationships with several large-scale and small wholesale accounts; developed support structure and provided resources required for the success of these wholesale clients. Updated and optimized efficiency in shipping department; spearheaded initiatives to reduce overall shipping costs and maintain quality/timeliness of packing in high-volume phases. Provided primary response and damage control in a customer-service related public relations emergency and notified upper level management to the problem once addressed. Created and implemented plan for division of Administrative Assistant position into two full-time positions – Marketing Assistant and Shipper; trained both new hires in their respective newly created positions Show less

Asst. Storefront Manager

• 2012 - 2015

Managed sales floor, trained and oriented incoming staff members, periodically managed warehouse function and shipping, opened and closed storefront and managed cash-flow between register, safe, and bank. Designated as in-store plant and soil sciences consultant by determining useful knowledge in relation to business function. Increased re-sale purchases by current clients through employing a consultative sales approach with large companies and created several sizeable long-term accounts. Headed initiative to institute credit-lending program; met deadlines and quotas for enrollment Show less

Team Member, Customer Service and Demo Departments

• 2005 - 2011

Served as senior cashier, including responsibility for closing out registers, counting cash received, routing cash appropriately, re-cashing registers, and compiling credit/debit card information. Performed product management tasks, including design of displays, prioritization of products for promotion, product demonstrations (“samples”), and unloading/reloading of products Served as senior cashier, including responsibility for closing out registers, counting cash received, routing cash appropriately, re-cashing registers, and compiling credit/debit card information. Performed product management tasks, including design of displays, prioritization of products for promotion, product demonstrations (“samples”), and unloading/reloading of products