Samuel Čech
Junior IT Administrator at Global IT Center, HeidelbergCement Group- Claim this Profile
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angličtina Full professional proficiency
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čeština Native or bilingual proficiency
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slovenština Native or bilingual proficiency
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Bio
Experience
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Global IT Center, HeidelbergCement Group
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Czechia
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IT Services and IT Consulting
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100 - 200 Employee
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Junior IT Administrator
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Jan 2022 - Present
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CENDIS, s.p.
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Czechia
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Information Technology & Services
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1 - 100 Employee
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Technical support and customer service representative
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Dec 2019 - Dec 2021
• establishment of the technical support and customer service segment – I continued working here • technical problems analysis and their solving • desktop and mobile applications testing • consultations with IT specialists • creating workflows and knowledge base • training new colleagues • creating shift schedules • hotline support and e-mail correspondence with customers • work with Request tracker, GitLab • performing installations at customer’s workplace • establishment of the technical support and customer service segment – I continued working here • technical problems analysis and their solving • desktop and mobile applications testing • consultations with IT specialists • creating workflows and knowledge base • training new colleagues • creating shift schedules • hotline support and e-mail correspondence with customers • work with Request tracker, GitLab • performing installations at customer’s workplace
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Education
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Technical High School of Edvard Beneš and Business Academy Břeclav
Maturita, Information technology