Experience

Google Operations Center

• Technology, Information and Internet
• 700 & Above Employee

• Digital Media Senior Associate

  • Jul 2023 - Present

• Customer Advocate Senior Associate

  • Nov 2020 - Jul 2023

  I work on PI Information of our customer to help them with there Knowledge panel. Support my team and new hire with the Process knowledge, ideation, Important Metrics - SLA, QCAL, WFA, Have Achieved Touche Stone award for 3 consecutive months. Cultivated interpersonal skills by building positive relationships with others. E.g (Digital marketing foundation,) Skilled at working independently and collaboratively in a team environment, Due to covid - 19 work form home. Worked… Show more I work on PI Information of our customer to help them with there Knowledge panel. Support my team and new hire with the Process knowledge, ideation, Important Metrics - SLA, QCAL, WFA, Have Achieved Touche Stone award for 3 consecutive months. Cultivated interpersonal skills by building positive relationships with others. E.g (Digital marketing foundation,) Skilled at working independently and collaboratively in a team environment, Due to covid - 19 work form home. Worked flexible hours across night, weekend and holiday shifts.



Sunshine oldage home

• Telangana, India

• President

  • Jun 2018 - Present

  About We have experience giving service to the elderly with a wide range of services. It caters to various age groups and persons of different diseases. Paid Service where we help elderly who are in need of providing them with food, shelter, and clothing, medication to the elderly in order to improve their health. > Assistance with everyday tasks > Assistance with hospitals > Doctors on call > Bathing > Grooming > Assisting with dressing and toiling About We have experience giving service to the elderly with a wide range of services. It caters to various age groups and persons of different diseases. Paid Service where we help elderly who are in need of providing them with food, shelter, and clothing, medication to the elderly in order to improve their health. > Assistance with everyday tasks > Assistance with hospitals > Doctors on call > Bathing > Grooming > Assisting with dressing and toiling



Regalix

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Account Executive

  • Feb 2018 - Jul 2018

  I worked With AUNS Clients identify sales opportunities In digital marketing, Analytics, Campaign, Built and strengthened relationships with new and existing accounts to drive revenue growth. Maintained [60%] ]% conversion rate on new contacts by using persuasive communication skills. Worked on glass door I worked With AUNS Clients identify sales opportunities In digital marketing, Analytics, Campaign, Built and strengthened relationships with new and existing accounts to drive revenue growth. Maintained [60%] ]% conversion rate on new contacts by using persuasive communication skills. Worked on glass door



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Sales Representative

  • Feb 2017 - Dec 2017

  Was into core UK banking helping customer with payments, Online Banking, Credit score, underwriting in approving credit limit, Booking appointments for credit and debit cards Delivered prompt service to prioritize customer needs. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Handled sales and payments with high degree of accuracy to minimize errors. Responded proactively and positively to rapid change. Made sure my customer… Show more Was into core UK banking helping customer with payments, Online Banking, Credit score, underwriting in approving credit limit, Booking appointments for credit and debit cards Delivered prompt service to prioritize customer needs. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Handled sales and payments with high degree of accuracy to minimize errors. Responded proactively and positively to rapid change. Made sure my customer services and my metrics were intact Have been a Rookie of the batch for HSBC (2017) Show less Was into core UK banking helping customer with payments, Online Banking, Credit score, underwriting in approving credit limit, Booking appointments for credit and debit cards Delivered prompt service to prioritize customer needs. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Handled sales and payments with high degree of accuracy to minimize errors. Responded proactively and positively to rapid change. Made sure my customer… Show more Was into core UK banking helping customer with payments, Online Banking, Credit score, underwriting in approving credit limit, Booking appointments for credit and debit cards Delivered prompt service to prioritize customer needs. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Handled sales and payments with high degree of accuracy to minimize errors. Responded proactively and positively to rapid change. Made sure my customer services and my metrics were intact Have been a Rookie of the batch for HSBC (2017) Show less



Synchrony

• United States
• Financial Services
• 700 & Above Employee

• Customer Service

  • Feb 2014 - Nov 2016

  Worked as US Retail banking helping customers with their credit card issues includes payments, late fees, rewards, statements, with Gap, Old Navy, Banana Republic and Amazon clients Trained staff on operating procedures and company services. ( SME ) and Role model for the 1st, 2Nd Quarter of 2016 Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Implemented and developed customer service training processes. Enhanced productivity… Show more Worked as US Retail banking helping customers with their credit card issues includes payments, late fees, rewards, statements, with Gap, Old Navy, Banana Republic and Amazon clients Trained staff on operating procedures and company services. ( SME ) and Role model for the 1st, 2Nd Quarter of 2016 Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Implemented and developed customer service training processes. Enhanced productivity levels by anticipating needs and delivering outstanding support. Focused on core metrics like AHT, QCAL, C-SAT, Show less Worked as US Retail banking helping customers with their credit card issues includes payments, late fees, rewards, statements, with Gap, Old Navy, Banana Republic and Amazon clients Trained staff on operating procedures and company services. ( SME ) and Role model for the 1st, 2Nd Quarter of 2016 Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Implemented and developed customer service training processes. Enhanced productivity… Show more Worked as US Retail banking helping customers with their credit card issues includes payments, late fees, rewards, statements, with Gap, Old Navy, Banana Republic and Amazon clients Trained staff on operating procedures and company services. ( SME ) and Role model for the 1st, 2Nd Quarter of 2016 Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Implemented and developed customer service training processes. Enhanced productivity levels by anticipating needs and delivering outstanding support. Focused on core metrics like AHT, QCAL, C-SAT, Show less