Experience

Digital works
• Customer Service Representative


Liberty Tax

• United States
• Accounting
• 700 & Above Employee

• Marketing Member

  • Dec 2010 - Apr 2015

  Distributed literature that details services. •Identified potential customers, generate public interest regarding services and provide additional information. •Provided informational brochures and other incentives to buy services. •Implemented marketing strategies, tactics, and sales techniques. Distributed literature that details services. •Identified potential customers, generate public interest regarding services and provide additional information. •Provided informational brochures and other incentives to buy services. •Implemented marketing strategies, tactics, and sales techniques.



Ameribuild Construction

• United States
• Civil Engineering

• Telemarketer

  • Oct 2009 - Nov 2010

  Set appointments and sales calls for constructions workers. •Reviewed and resolved customer complaints and concerns regarding service . •Answered multiple phone lines from customers in the call center. •Conducted presentations on service and collaborated with co-workers to increase productivity. Set appointments and sales calls for constructions workers. •Reviewed and resolved customer complaints and concerns regarding service . •Answered multiple phone lines from customers in the call center. •Conducted presentations on service and collaborated with co-workers to increase productivity.



Volt Service Group

• United States

• Customer Service Representative

  • Sep 2007 - Sep 2008

  Assisted customers with complaints and concerns regarding delivery of service. •Answered multiple phone line accepting calls from customers through call center. •Conducted presentations on products. •Worked with other associates on dispute resolutions. Assisted customers with complaints and concerns regarding delivery of service. •Answered multiple phone line accepting calls from customers through call center. •Conducted presentations on products. •Worked with other associates on dispute resolutions.



Royal Outreach Ministries

• Personal Assistant

  • Jul 2006 - Sep 2007

  Assisted ministry with counseling and providing guidance for underprivileged families. •Answered multiple phone lines and directed calls accordingly. •Performed regular office duties. •Recorded minutes for meetings. Assisted ministry with counseling and providing guidance for underprivileged families. •Answered multiple phone lines and directed calls accordingly. •Performed regular office duties. •Recorded minutes for meetings.



Radio Interviewer Radio One

• Interviewer

  • Nov 2002 - Jul 2005

  Interviewed customers to gather specific data. •Conducted various surveys by phone. •Created and maintained large customer data base. •Consulted staff regarding customer interviews. Interviewed customers to gather specific data. •Conducted various surveys by phone. •Created and maintained large customer data base. •Consulted staff regarding customer interviews.