Samruddha Parab
Onboarding Manager at Liaison International- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster (CSM)
Scrum AllianceDec, 2018- Nov, 2024
Experience
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Liaison International
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United States
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Education Administration Programs
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200 - 300 Employee
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Onboarding Manager
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Mar 2017 - Present
• Manage a team of Developer and QA members to get scheduled work completed. • Partner with client delivery team to align and prioritize project delivery dates and provide support to any incoming issues while completing the project. • Work with cross functional engineering teams including QA, DevOps and IT Ops to move the project forward through the process by resolving any defects that are encountered. • Rollover and stand up the client in a production environment using Database… Show more • Manage a team of Developer and QA members to get scheduled work completed. • Partner with client delivery team to align and prioritize project delivery dates and provide support to any incoming issues while completing the project. • Work with cross functional engineering teams including QA, DevOps and IT Ops to move the project forward through the process by resolving any defects that are encountered. • Rollover and stand up the client in a production environment using Database scripts and Application builder tool for the school admissions to begin. • Create database scripts to perform addition, removal and updating the client application based on their needs throughout the onboarding process. • Any complex and major defects that arise while onboarding the client are analyzed and then escalated to the development team. • Monitor the progress of the any issues related to the project and make sure all the issues are resolved before the Launch of the project. • Create and maintain a report of all recurring tasks using historical JIRA Tickets
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Application Support Specialist II
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Oct 2013 - Feb 2017
• Responding and following up with clients in a timely manner, ensuring we meet client SLAs • Obtaining clarification from clients regarding their issue as needed • Responding to requests for status update regarding all issues • Proactively updating the client regarding the status of any issues that extend past normal turnaround time. • Interacting with developers, Business Analysts, QA and operations staff to coordinate fixes • Troubleshooting web applications based on issues… Show more • Responding and following up with clients in a timely manner, ensuring we meet client SLAs • Obtaining clarification from clients regarding their issue as needed • Responding to requests for status update regarding all issues • Proactively updating the client regarding the status of any issues that extend past normal turnaround time. • Interacting with developers, Business Analysts, QA and operations staff to coordinate fixes • Troubleshooting web applications based on issues reported by users. • Attempt to reproduce the issue in software production and/or test environment • Record the test results to confirm (or refute) the issue reported • Analyze the test results according to business rules and attempt to determine the cause of the defect • Working with SQL to identify data problems • Developing and running ad-hoc reports for our clients • Maintain a WiKi page with all the details of the issues encountered and their solutions. • Add enhancements to the existing database design to support newly developed features and document the steps • Sending automated email blasts to our clients
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Dell EMC
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Engineer 2
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Apr 2012 - Oct 2013
• Regularly provide technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. • Apply technical expertise and critical thinking on standard to complex systems for customer issues. • Troubleshoot an assortment of technical problems from logs and live environments. • Provide root cause analysis of customer issues by comparing log analysis to… Show more • Regularly provide technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. • Apply technical expertise and critical thinking on standard to complex systems for customer issues. • Troubleshoot an assortment of technical problems from logs and live environments. • Provide root cause analysis of customer issues by comparing log analysis to case database. • Assist in problem recreation and failure analysis of system level issues. • Work with multiple EMC teams to provide customer resolution and satisfaction. Other EMC teams include RecoverPoint Level 2 support, other EMC Products' support, Field Technical Specialists, Account Managers and Sales. • Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment. • Participate in and lead conference calls with customers and partners. • Operate in a global, customer oriented company. Show less • Regularly provide technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. • Apply technical expertise and critical thinking on standard to complex systems for customer issues. • Troubleshoot an assortment of technical problems from logs and live environments. • Provide root cause analysis of customer issues by comparing log analysis to… Show more • Regularly provide technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. • Apply technical expertise and critical thinking on standard to complex systems for customer issues. • Troubleshoot an assortment of technical problems from logs and live environments. • Provide root cause analysis of customer issues by comparing log analysis to case database. • Assist in problem recreation and failure analysis of system level issues. • Work with multiple EMC teams to provide customer resolution and satisfaction. Other EMC teams include RecoverPoint Level 2 support, other EMC Products' support, Field Technical Specialists, Account Managers and Sales. • Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment. • Participate in and lead conference calls with customers and partners. • Operate in a global, customer oriented company. Show less
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Northeastern University
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United States
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Higher Education
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700 & Above Employee
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Teaching Assistant
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Jul 2011 - Aug 2011
Worked for Boston Summer Advanced Mathematics Camp in 2010 and 2011. Was responsible to help students with their problems in mathematics. Worked for Boston Summer Advanced Mathematics Camp in 2010 and 2011. Was responsible to help students with their problems in mathematics.
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Education
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2010 - 2012
Northeastern University
MS, Telecommunication System Management -
2006 - 2009
University of Mumbai
B.E, Electronics and Telecommunications -
2003 - 2006
K.J.Somaiya Polytechnic
Technical Diploma, Industrial Electronics Technology/Technician
Community
