Chief Information Officer

• 2020 - Present

Chief Information Officer (CIO) of a multi-brand fast growing Residential and Commercial Services leader backed by Private Equity firm New Mountain Capital (A Blackstone Portfolio Company) www.newmountaincapital.com Few of the brands under Strikepoint Group Holdings are: Horizon Services, Gold Medal, Casteel, Harp, Snell, Fenwick, Henderson, Maitz, Eanes, HD Air, Hutchinson, SolvIt, Performance, Paradise, Elite, Waychoff's and Nicholson Heating Cooling, electrical and plumbing… Show more Chief Information Officer (CIO) of a multi-brand fast growing Residential and Commercial Services leader backed by Private Equity firm New Mountain Capital (A Blackstone Portfolio Company) www.newmountaincapital.com Few of the brands under Strikepoint Group Holdings are: Horizon Services, Gold Medal, Casteel, Harp, Snell, Fenwick, Henderson, Maitz, Eanes, HD Air, Hutchinson, SolvIt, Performance, Paradise, Elite, Waychoff's and Nicholson Heating Cooling, electrical and plumbing services. • Head of Technology and member of the executive committee • Led the StrikePoint's growth journey from 3 brands and 5 locations to 20 brands and 31 locations in less than one year • Led a team of 100 technology executives and engineers (full time and contractors) • Reduced the company's technical debt to zero(0) in less than one year • Enhanced StrikePoint's security posture and lead them through a Service Organization Controls (SOC II) attestation during the first year • Led StrikePoints Digital Transformation to become a predictive business which translated to substantial positive EBITDA impact. Show less Chief Information Officer (CIO) of a multi-brand fast growing Residential and Commercial Services leader backed by Private Equity firm New Mountain Capital (A Blackstone Portfolio Company) www.newmountaincapital.com Few of the brands under Strikepoint Group Holdings are: Horizon Services, Gold Medal, Casteel, Harp, Snell, Fenwick, Henderson, Maitz, Eanes, HD Air, Hutchinson, SolvIt, Performance, Paradise, Elite, Waychoff's and Nicholson Heating Cooling, electrical and plumbing… Show more Chief Information Officer (CIO) of a multi-brand fast growing Residential and Commercial Services leader backed by Private Equity firm New Mountain Capital (A Blackstone Portfolio Company) www.newmountaincapital.com Few of the brands under Strikepoint Group Holdings are: Horizon Services, Gold Medal, Casteel, Harp, Snell, Fenwick, Henderson, Maitz, Eanes, HD Air, Hutchinson, SolvIt, Performance, Paradise, Elite, Waychoff's and Nicholson Heating Cooling, electrical and plumbing services. • Head of Technology and member of the executive committee • Led the StrikePoint's growth journey from 3 brands and 5 locations to 20 brands and 31 locations in less than one year • Led a team of 100 technology executives and engineers (full time and contractors) • Reduced the company's technical debt to zero(0) in less than one year • Enhanced StrikePoint's security posture and lead them through a Service Organization Controls (SOC II) attestation during the first year • Led StrikePoints Digital Transformation to become a predictive business which translated to substantial positive EBITDA impact. Show less

Vice President, Restaurant Strategy Solutions

• 2017 - 2020

• Arby’s Vice President and Head of Restaurant Strategy Solutions and Technology • Serving as a strategist in shaping inspire Brands Support Services and Arby’s restaurant technology roadmap by developing internal organizational capabilities, enhancing all digital functions and driving an aggressive digital agenda internally, and with external stakeholders and partners. • Responsible for the efficient and reliable operation of the company’s restaurant connectivity and use of 3rd party… Show more • Arby’s Vice President and Head of Restaurant Strategy Solutions and Technology • Serving as a strategist in shaping inspire Brands Support Services and Arby’s restaurant technology roadmap by developing internal organizational capabilities, enhancing all digital functions and driving an aggressive digital agenda internally, and with external stakeholders and partners. • Responsible for the efficient and reliable operation of the company’s restaurant connectivity and use of 3rd party services in order to provide services to the customer base. This includes supervising, managing, and leading the Restaurant Technologies team responsible for enhancing platform infrastructures, monitoring and diagnosing network and system problems as well as implementation and validation of industry best practices for disaster recovery, data security, and data integrity solutions. • Responsible for technical architecture and execution of the restaurant technology roadmap, striking the right balance between concept, market demand, cost efficiency and global re-usability. • Leading the execution of consumer-facing digital applications that are distinctive in the market and ensuring that business functionality needs are met while also being stable and allowing rapid testing for new business concepts and strategies. • Ensuring the digital portfolio serves the needs of the business while driving technical excellence and improving productivity, quality and customer satisfaction. • Driving innovation and adoption of new technology that results in improved financial performance for the business. • Building and growing a strong team of experienced direct reports, managers, business analysts, application architects, systems analysts and application developers to perform at the highest levels, while creating a strong teamwork mentality. Show less • Arby’s Vice President and Head of Restaurant Strategy Solutions and Technology • Serving as a strategist in shaping inspire Brands Support Services and Arby’s restaurant technology roadmap by developing internal organizational capabilities, enhancing all digital functions and driving an aggressive digital agenda internally, and with external stakeholders and partners. • Responsible for the efficient and reliable operation of the company’s restaurant connectivity and use of 3rd party… Show more • Arby’s Vice President and Head of Restaurant Strategy Solutions and Technology • Serving as a strategist in shaping inspire Brands Support Services and Arby’s restaurant technology roadmap by developing internal organizational capabilities, enhancing all digital functions and driving an aggressive digital agenda internally, and with external stakeholders and partners. • Responsible for the efficient and reliable operation of the company’s restaurant connectivity and use of 3rd party services in order to provide services to the customer base. This includes supervising, managing, and leading the Restaurant Technologies team responsible for enhancing platform infrastructures, monitoring and diagnosing network and system problems as well as implementation and validation of industry best practices for disaster recovery, data security, and data integrity solutions. • Responsible for technical architecture and execution of the restaurant technology roadmap, striking the right balance between concept, market demand, cost efficiency and global re-usability. • Leading the execution of consumer-facing digital applications that are distinctive in the market and ensuring that business functionality needs are met while also being stable and allowing rapid testing for new business concepts and strategies. • Ensuring the digital portfolio serves the needs of the business while driving technical excellence and improving productivity, quality and customer satisfaction. • Driving innovation and adoption of new technology that results in improved financial performance for the business. • Building and growing a strong team of experienced direct reports, managers, business analysts, application architects, systems analysts and application developers to perform at the highest levels, while creating a strong teamwork mentality. Show less

Senior Director, Global Hotel Systems and Technology Planning • Hilton Worldwide Headquarters

• 2013 - 2017

• Leading the global delivery of business technology solutions for initiatives and projects that support the overall global strategy of Hilton Worldwide's 14 brands (5000 hotels and 8000 Restaurants across 104 countries). • Primary IT leadership role guiding initiatives through the standard methodology from project approval to deployment. • Taking on a global business leadership role leading internal and external partners in strategy / project initiation, architecture, requirements… Show more • Leading the global delivery of business technology solutions for initiatives and projects that support the overall global strategy of Hilton Worldwide's 14 brands (5000 hotels and 8000 Restaurants across 104 countries). • Primary IT leadership role guiding initiatives through the standard methodology from project approval to deployment. • Taking on a global business leadership role leading internal and external partners in strategy / project initiation, architecture, requirements analysis, design, project management and systems integration activities. • Responsible for delivering to the project timeline and adherence to project budgets. • Overall responsibility for Hilton's global systems utilized at the hotel level for operational management, revenue generation and reporting. Systems include Spa Management, Golf Management, Digital Signage, Point of Sale (Retail and F&B), Payment Systems, EMV, Payroll, Parking, Door Lock, and many more. • Overall global responsibility of the company's point of sale credit card strategy and relationship with credit card companies and gateway companies. • Working closely with software and hardware vendors to ensure Hilton's requirements are enforced fully for all activities. • Improving product standards for deployment and ensuring that it meets all compliancy standards. • Effective management of interfaces between OnQ/Opera PMS and the hotel business applications. • Working closely with the corporate sponsors who are driving new initiatives to ensure that plans are in place to meet the future requirements to benefit Hilton's guests and the brands. • Responsible for developing and deployment of standard policies and procedures for use across all hotels (global estate) including a clearer definition of management reporting requirements at both corporate and property-level. • Responsible for setting and managing $100M+ operational IT budgets. • Developing and managing the strategic roadmap for all products in the portfolio.

Senior Director, Information Technology • Regional Head • Middle East, Africa and Indian Ocean

• 2010 - 2013

• Member of the Executive Leadership Team • Multi-brand management (13 Hotel Brands) • 100+ Hotels and Projects • Vendor Management • People Management (100+ resources) • Hiring, Leadership Development and Mentorship to Direct Reports and Management Trainees • Direct Owners and Investors Relationship • Project Management (Multi-Million Dollar Projects) • Capital Planning and Operating Budgets ($100M+). Providing Budget Guidelines to Hotels and Regional Offices •… Show more • Member of the Executive Leadership Team • Multi-brand management (13 Hotel Brands) • 100+ Hotels and Projects • Vendor Management • People Management (100+ resources) • Hiring, Leadership Development and Mentorship to Direct Reports and Management Trainees • Direct Owners and Investors Relationship • Project Management (Multi-Million Dollar Projects) • Capital Planning and Operating Budgets ($100M+). Providing Budget Guidelines to Hotels and Regional Offices • Complex Systems Implementations, Migrations and Refreshes • Reporting and Effective Communication • Facilitate Knowledge Growth and Transfer to Field Services Teams • Contribute to Overall Strategy of the Technology Organization • Establish and enforce the company’s existing IT architecture, infrastructure and technology standards • Internal Audits • Payment Card Industry Data Security and Sarbanes Oxley Standards (PCI DSS and SOX) • Overall Responsibility and Management of Mission Critical Hotel Applications such as Property Management Systems (PMS), Point of Sales Systems (POS), Finance and Inventory, Payroll and HR, Sales and Catering, Telephony, Spa and many more • Establish Great Working Relationships With Other Departments and Peers Within the Organization

Group Director Technology •Member of The Executive Committee

• 2008 - 2010

Designed a unique centralized IT concept and managed a pre-opening budget of over 80 million Dirham (21.8 Million Dollars) Designed a unique centralized IT concept and managed a pre-opening budget of over 80 million Dirham (21.8 Million Dollars)

Director of Information Technology

• 2007 - 2008

Negotiated contracts, directed project planning, prepared and monitored renovation budgets up to $1M, and conducted return on investment studies Negotiated contracts, directed project planning, prepared and monitored renovation budgets up to $1M, and conducted return on investment studies

Director of Technology and Telecommunication

• 2005 - 2007

Information Technology Manager

• 2002 - 2005

IT Manager • Multi-Property • Sheraton Coral Beach • Four Points By Sheraton • Le Meridien Commodore

• 1998 - 2002