Experience

ُExploring New Opportunities

• Banking
• 200 - 300 Employee

• customer serivce



ENN Canada Corporation

• Customer Service Specialist

  • Jun 2014 - Dec 2015

  Communicated directly with customers by phone, electronically or face to face.Provided customers with technical support using maintenance procedures created with company products.Wrote and kept accurate records of discussions and correspondence with customers.Managed and supervised a team of customer services representatives.Provided customer service team with feedback.Met with other team managers to discuss possible improvements in customer service and company’s products.Trained and coached team members to deliver a high standard of customer service.Learned about products and services and kept up to date with changes.Kept ahead of technology developments by attending professional courses.



MetCredit

• Canada
• Financial Services
• 1 - 100 Employee

• Customer service agent

  • Oct 2011 - Nov 2013

  Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.Listen attentively to caller needs to ensure a positive customer experience.Access electronic and paper cataloging systems to look up product information and availability.Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.Help and train new hires.