Sampanna Naik

Service Delivery Manager at Clarion Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Pune, Maharashtra, India, IN

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5.0

/5.0
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Yogesh Shardul

Sampanna was my colleague in Notes project in IBM. He is a very hard worker and works with dedication and enthusiasm.

Manish Kataria

I was working with Sampanna in Lotus brand and had to reach out to him frequently for advice on usage of advanced feature of many Lotus products specially Notes. He is extremely approachable, a great team player and a great mentor. I am sure he would be a great asset to any team he works with.

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Credentials

  • Banking Insights and Solutions (Silver)
    IBM
    May, 2022
    - Nov, 2024
  • IBM Certified Advocate - Cloud v1
    IBM
    Mar, 2022
    - Nov, 2024
  • PRINCE2® Foundation & Practitioner certification in Project Management
    AXELOS Global Best Practice
    Feb, 2022
    - Nov, 2024
  • Cloud Certification: Microsoft Certified - AZ-900: Microsoft Azure Fundamentals
    Microsoft
    Dec, 2021
    - Nov, 2024
  • DevOps Foundation Certificate
    PeopleCert
    Nov, 2018
    - Nov, 2024
  • ITIL ® (Foundation)
    PEOPLECERT
    Jul, 2017
    - Nov, 2024
  • IBM Design Thinking Practitioner
    IBM
    Oct, 2016
    - Nov, 2024
  • IBM Certified First-Line Manager
    IBM
    Aug, 2021
    - Nov, 2024
  • Certified Scrum Master (CSM) certification
    Scrum Alliance
    Mar, 2017
    - Nov, 2024
  • 190-802 -IBM Lotus Notes 8 System Administration Update
    Lotus, IBM
  • 620/30- ND6.5 System Administrator Operating Fundamental
    Lotus, IBM
  • 621/30 - ND6/6.5: Building the Infrastructure
    Lotus, IBM
  • 622/30 - ND6/6.5: Managing Servers and Users
    Lotus, IBM
  • 702/30 - IBM Lotus Notes Domino 7 Sys Admin Update
    Lotus, IBM
  • CSTM® (Certified Software Test Manager)
    STQC directorate, Department of Information Technology
  • IBM Certified CTD Practitioner
    IBM
  • IBM Certified Solution Designer - Rational® Functional Tester (RFT) for Java
    Rational, IBM
  • ISTQB® (Foundation)
    International Software Testing Qualification Board

Experience

  • Clarion Technologies
    • India
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Service Delivery Manager
      • Jul 2022 - Present

      • Responsible for successfully onboarding new customers and ensuring a smooth transition into the project. • Continuously monitor and review the progress of assigned projects to ensure timely completion and identify areas for improvement. • Proactively drive productivity improvement initiatives within the project, optimizing resources and processes for efficient project delivery. • Account Mining and Growth: Identify opportunities for account mining and growth, leveraging existing customer relationships to expand the business and drive revenue. • Ensure strict adherence to company policies and processes, maintaining compliance and mitigating risks. • Take accountability for maintaining a high level of customer satisfaction, and addressing any issues or concerns promptly and effectively. • Demonstrate strong customer service skills, providing exceptional support and addressing customer needs in a timely manner. Specialties: - Software Development Lifecycle, Liaison & Coordination, Cost/Resource Optimization, Agile/Scrum Methodology, Client Engagements, Team Engagement & Leadership Show less

  • IBM India Pvt. Ltd
    • Pune, Maharashtra, India
    • Senior Delivery Manager
      • Aug 2003 - Jun 2022

      • Strong expertise in all PMI knowledge areas, including Project Scope Management, Project Integration Management, Project Time/Schedule Management, Project Budget Management, Project Quality Management, Project Resource Management, Project Communications Management, Project Risk Management, Project Procurement Management, and Project Stakeholder Engagement • Proficient in utilizing various project management tools, such as Microsoft Project Planner (MPP), Trello, Jira, etc. • Extensive experience in managing multi-location teams, including teams with a size of 50+ members, and coordinating with multiple vendors. • PRINCE2 Certified with a strong background in delivery management. Actively share best practices and innovative ideas with the team to continually enhance the Delivery management experience. • Proficient in-Service Operation, particularly in L2 and L3 support. • Skilled in managing teams working in shifts to provide 24/7 support. • Capable of handling critical incidents with special attention and care. • ITIL Certified with extensive working experience in the Service Delivery area. Regularly share best practices and innovative ideas with the team to continuously improve Service Delivery operations. • Conduct regular mentoring sessions with all Service Delivery teams, including L2 and L3. • Perform audits and reviews of service management processes, such as Incident Management, Change Management, and Problem Management. • Responsible for managing the Service Portfolio, ensuring the existence of processes for Change Management, and planning for Demand Management, while providing oversight of Incident Management functions. Specialties: - Software Development Lifecycle, Liaison & Coordination, Cost/Resource Optimization, Agile/Scrum Methodology, Client Engagements, Team Engagement & Leadership Show less

Education

  • Sant Gadge Baba Amravati University, Amravati
    MCA
  • Sant Gadge Baba Amravati University, Amravati
    B.Sc, Electronics
  • New Era High School, Akola

Community

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