Community Manager

• May 2023 - Present

Responsible for the financial and occupancy performance of the property. Accomplish the day-to-day operations of the property by overseeing and enhancing the value of the property, employing and developing the staff, and maintaining positive resident relations. Responsible for the financial and occupancy performance of the property. Accomplish the day-to-day operations of the property by overseeing and enhancing the value of the property, employing and developing the staff, and maintaining positive resident relations.

LIHTC Property Manager

• Oct 2017 - May 2023

Manage 194 mixed income properties Collect rent, prepare bank deposit and maintain accurate collection recordsPrepare notices for residents, such as, legal notices, lease violations, termination notices, etc.Process application for approval and take step to ensure potential and current tenant files are in compliance.Complete third-party verification of applicant’s or tenant’s household income and assetsKeep and file records on each individual past and present tenant.Process HUD voucher payments and address any discrepancies Conduct annual recertification of residentsReceive and respond to current and potential tenant inquires by phone or via email.Prepare and conduct regular housekeeping inspectionsConduct new tenant lease signingPrepare and process work ordersPrepare monthly vacancy reportsShow available units to potential tenantsMaintain relationship with vendors, residents, and coworkersRead and become knowledgeable of the Fair Housing and ADFA guidelinesAt the Fort Smith Housing Authority, we are dedicated to improving quality of life through housing and community development. Show less

Assistant Property Manager

• May 2016 - Oct 2017

Senior Customer Service Agent

• Apr 2022 - Dec 2022

Staffing Manager

• Dec 2010 - May 2016

Supervised over 70 DOT qualified drivers Requests backgrounds investigation reports such as MVR's, CDLIS, and other reports required by state Complete all driver safety performance history checks and DOT drug/alcohol history checks Manage and maintain all printed and electronic driver qualification files, medical files, and compliance files in a secure and confidential manner. Conduct periodic self-auditing of all DOT driver qualification files and records to ensure compliance. Ensure to comply with the organization's staffing policies as well as procedures. Manage and lead external recruitment sources inclusive of employment agencies contract negotiations. Show less

Bookkeeper

• Jun 2006 - Aug 2015

Answered phones; screened and directed calls Bookkeeping (QuickBooks) Accepted payments and paid vendors Greeted visitors and directed them accordingly Maintain reception area and bay area Processed correspondence and emails Filed, made copies and performed data entry tasks Coordinate and schedule appointments, meeting and deliveries Monitored office supply levels Answered phones; screened and directed calls Bookkeeping (QuickBooks) Accepted payments and paid vendors Greeted visitors and directed them accordingly Maintain reception area and bay area Processed correspondence and emails Filed, made copies and performed data entry tasks Coordinate and schedule appointments, meeting and deliveries Monitored office supply levels

Receptionist

• May 2014 - Aug 2014

Office Coordinator

• May 2008 - Feb 2011

Input listing into MLS System and close out properties Calendar management, meeting coordination and sending reminders Coordinate inbound an outbound mail Marketing listing in magazines, newspapers and social media sites Collecting monthly rent payments from rental properties Scheduling maintenance work order for residents as requested Answered incoming calls and greet clients, vendors, and customers Organize office and ordered necessary supplies Input listing into MLS System and close out properties Calendar management, meeting coordination and sending reminders Coordinate inbound an outbound mail Marketing listing in magazines, newspapers and social media sites Collecting monthly rent payments from rental properties Scheduling maintenance work order for residents as requested Answered incoming calls and greet clients, vendors, and customers Organize office and ordered necessary supplies