Experience

Strategic Realty Companies

• United States
• Real Estate
• 1 - 100 Employee

• Development Lease Up Coordinator

  • Oct 2023 - Present

  - Responsible for gathering all necessary documentation and completing the application process for LIHTC properties. This includes ensuring compliance with program guidelines and regulations. - Oversee the leasing process for LIHTC properties, including advertising and marketing efforts to attract low-income individuals and families. -Conduct income verifications and eligibility screenings for prospective tenants. - Serve as a point of contact for tenants, providing assistance… Show more - Responsible for gathering all necessary documentation and completing the application process for LIHTC properties. This includes ensuring compliance with program guidelines and regulations. - Oversee the leasing process for LIHTC properties, including advertising and marketing efforts to attract low-income individuals and families. -Conduct income verifications and eligibility screenings for prospective tenants. - Serve as a point of contact for tenants, providing assistance and guidance throughout the application and leasing process. - Responsible for maintaining organized and accurate records related to LIHTC leasing activities. This includes keeping track of application statuses, income verifications, lease agreements, and other necessary documents. - Continuously stay informed about changes and updates to LIHTC program regulations and guidelines. This includes attending trainings, workshops, and staying connected with program administrators. - Work closely with property management teams to ensure seamless coordination of leasing activities.

• Community Manager

  • Jun 2023 - Sep 2023

  Springdale, Arkansas, United States - Oversee the day-to-day operations of the LIHTC community, ensuring compliance with all LIHTC program regulations and requirements. - Manage leasing activities, including marketing, applicant screening, lease negotiations, and move-in/move-out processes. - Maintain accurate and up-to-date records of resident information, rent collections, and other related documents. - Respond to resident inquiries, concerns, and complaints promptly and professionally, ensuring a high level of… Show more - Oversee the day-to-day operations of the LIHTC community, ensuring compliance with all LIHTC program regulations and requirements. - Manage leasing activities, including marketing, applicant screening, lease negotiations, and move-in/move-out processes. - Maintain accurate and up-to-date records of resident information, rent collections, and other related documents. - Respond to resident inquiries, concerns, and complaints promptly and professionally, ensuring a high level of resident satisfaction. - Develop and implement resident retention initiatives to foster a sense of community and promote resident satisfaction. - Collaborate with maintenance staff to ensure timely completion of work orders and maintenance requests. - Conduct regular property inspections to ensure proper upkeep and compliance with housing quality standards. - Prepare and submit required reports to regulatory agencies and property management as needed. - Stay informed about changes in LIHTC regulations and update policies and procedures accordingly. - Supervise on-site staff, provide guidance, support, and training as needed.



Fort Smith Housing Authority

• United States
• Non-profit Organizations
• 1 - 100 Employee

• LIHTC Property Manager

  • Oct 2017 - May 2023

  Fort Smith, Arkansas Area - Managed 194 mixed income properties - Oversaw the management and operations of LIHTC (Low-Income Housing Tax Credit) properties - Developed and implemented strategies to attract and retain qualified tenants for LIHTC units - Conducted thorough screening and selection processes for potential residents, ensuring compliance with LIHTC regulations - Maintained accurate and up-to-date tenant records, including income verification and eligibility documentation - Managed the leasing… Show more - Managed 194 mixed income properties - Oversaw the management and operations of LIHTC (Low-Income Housing Tax Credit) properties - Developed and implemented strategies to attract and retain qualified tenants for LIHTC units - Conducted thorough screening and selection processes for potential residents, ensuring compliance with LIHTC regulations - Maintained accurate and up-to-date tenant records, including income verification and eligibility documentation - Managed the leasing process, including lease negotiations, move-ins, and move-outs - Monitored and enforced lease compliance, addressing any violations or issues promptly and effectively - Coordinated and supervised property maintenance and repairs, ensuring timely resolution of maintenance requests and adherence to safety standards - Prepared and managed property budgets, ensuring proper allocation of resources and cost-effective operations - Collaborated with government agencies, housing authorities, and other stakeholders to ensure compliance with LIHTC program requirements - Conducted regular property inspections to assess and maintain the physical condition and cleanliness of the premises - Provided excellent customer service, addressing tenant inquiries and concerns professionally and promptly

• Assistant Property Manager

  • May 2016 - Oct 2017

  Fort Smith, Arkansas Area



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Senior Customer Service Agent

  • Apr 2022 - Dec 2022

  Fort Smith, Arkansas, United States - Assisted customers in person, over the phone, and via email to provide information and support regarding FedEx services, rates, and delivery options. - Processed shipping orders and generated shipping labels using FedEx computer systems. - Handled customer inquiries and resolved issues related to package tracking, delivery status, and claims. - Collaborated with team members to ensure efficient package sorting and loading for timely delivery. - Conducted regular inventory checks… Show more - Assisted customers in person, over the phone, and via email to provide information and support regarding FedEx services, rates, and delivery options. - Processed shipping orders and generated shipping labels using FedEx computer systems. - Handled customer inquiries and resolved issues related to package tracking, delivery status, and claims. - Collaborated with team members to ensure efficient package sorting and loading for timely delivery. - Conducted regular inventory checks to maintain accurate stock levels of shipping supplies. - Maintained a clean and organized work area to ensure a safe and efficient work environment. - Actively participated in training sessions to stay updated on company policies, procedures, and service offerings. - Demonstrated excellent communication skills and a customer-focused approach to provide exceptional service experiences. Show less



National Truck Staffing

• Staffing and Recruiting

• Staffing Manager

  • Dec 2010 - May 2016

  1801 Cavanaugh Road, Fort Smith, AR 72901 - Managed a team of recruiters responsible for sourcing and hiring qualified drivers for various clients - Conducted thorough interviews and background checks to ensure compliance with Department of Transportation (DOT) regulations - Developed and implemented driver staffing strategies to meet clients' specific needs and deadlines - Collaborated with clients to understand their driver requirements and provide appropriate staffing solutions - Monitored driver performance and… Show more - Managed a team of recruiters responsible for sourcing and hiring qualified drivers for various clients - Conducted thorough interviews and background checks to ensure compliance with Department of Transportation (DOT) regulations - Developed and implemented driver staffing strategies to meet clients' specific needs and deadlines - Collaborated with clients to understand their driver requirements and provide appropriate staffing solutions - Monitored driver performance and addressed any issues or concerns in a timely manner - Coordinated scheduling and dispatching of drivers to ensure seamless operations and on-time deliveries - Maintained accurate records of driver qualifications, certifications, and licenses to ensure compliance with DOT standards - Stayed updated on DOT regulations and industry trends to provide expert advice and guidance to clients and drivers - Conducted regular performance evaluations and provided training and development opportunities for the driver staffing team. Show less



Tint Pro

• United States
• Glass, Ceramics and Concrete Manufacturing

• Office Manager

  • Jun 2006 - Aug 2015

  Fort Smith, AR - I was responsible for overseeing the day-to-day operations of the office. - I managed all administrative tasks, including answering phone calls, responding to emails, and scheduling appointments. - I maintained and organized all office files, ensuring that important documents were easily accessible and well-organized. - I handled all financial transactions, including invoicing clients, managing accounts payable and receivable, and reconciling bank statements. - I was responsible… Show more - I was responsible for overseeing the day-to-day operations of the office. - I managed all administrative tasks, including answering phone calls, responding to emails, and scheduling appointments. - I maintained and organized all office files, ensuring that important documents were easily accessible and well-organized. - I handled all financial transactions, including invoicing clients, managing accounts payable and receivable, and reconciling bank statements. - I was responsible for ordering office supplies, ensuring that the office had everything necessary to run smoothly. - I assisted with customer service, addressing any inquiries or concerns that clients had and ensuring their satisfaction. - I worked closely with the owner of the business, providing support in various areas, such as marketing, advertising, and business development. - I liaised with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services. - I played a key role in maintaining a positive and productive work environment, fostering teamwork and cooperation among the employees. - I also assisted in the hiring and training of new employees, ensuring that they were equipped with the necessary skills to perform their duties effectively. Show less